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Hotel overview
Location
Montego BayProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy -Spring Breakers are not permitted at this Hotel. A student group consist of those that travel without parent or a responsible adult in each room. This could refer to but not limited to high school or college students booking multiple
rooms. The hotel reserves the right to deny lodging to any reservation of this type.This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
10819 reviews
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Nov 25, 2024Disappointed
Very Disappointed in this hotel. Service staff was nice but the property was very understaffed in all areas. It was so bad, the service personel had a one day walk out to prove their point. Did the Hotel Management not see this coming and decided to roll the dice? The customers at this location all suffered from the Hotel Management miss managing the property. Preffered Beach service was only one day and one person. Just Very Disappointed and this property will not be in our future plans.
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Nov 25, 2024
Meh!
This is an addition to my Nov 13th review of Secrets St.James! These 2 properties are side by side and both resorts share all restaurants and amenities! Cons: Buffet is small and does not have a large selection. Food is dry, overcooked and not warm. Buffet is not open except for friday nights! Each nite you need to pick an alacarte, if u don’t get there right at six you will have a long wait or eat at 9. Alacarte food is hit n miss but for the most part dry and overcooked, Not a lot of chairs at St.James pool! Yes they smell musty as the cushions are left out! Preferred use the main party pool but we can’t use preferred! Not cool! Seaside grill food is unappealing and bland! Pros: Chicken and Snapper very good at Jamaican restaurant! Lionel is a beautiful soul! Chicken lime soup is yummy as ate nachos at Mexican! Shashana is wonderful! Lamb was good at French one! Rest of the time tough! Trudi and Falicia at Seaside grill bar are beautiful souls! They give you wonderful service! PLEASE TIP EVERYONE AS most of the staff work hard since the strike. Danik helped us through our challenges for the most part! She is very sweet and they replaced my broken wheel chair! Found a pool with railing for me as i am disabled. Jerk chicken hut the chicken is tasty but dry and overcooked! Wash it down with lots of jerk sauce and Red Strype! Hubby can eat anything but even he was disappointed! Oxtail was good too! Overall would i go back or recommend, Nope, for what you pay is not worth it!
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Nov 25, 2024Nice but needs improvements
I felt there was a lack of good entertainment. Too many rentals of Cabanas where there was not adequate seating by the pool for guests. Food was excellent and room was excellent. And Resort is well kept. Other than those things a nice resort...
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Nov 24, 2024Best anniversary trip!! Nothing but sun and relaxation!!
We enjoyed the Preferred Club experience and spent the money for an upgraded room than came with butler service! I’ll choose that again sweet time I is available!! She reserved beach chairs for us, had a cooler full of cold beverages for us, made dinner reservations…she took care of every detail!! We had the best 30th anniversary trip I could have hoped for!!
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Nov 21, 2024
Great resort to celebrate a birthday
Everyone at this resort is amazing and made sure we had a great time and were well taken care of. Special shout outs to Stephen and Roberto, Keino who did a great job making sure we had everything we needed. Shanique in the sales office was also a pleasure to meet and work with.