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Hotel overview
Location
Montego BayProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Spring Breakers are not permitted at this Hotel. A student group consist of those that travel without parent or a responsible adult in each room. This could refer to but not limited to high school or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservation of this type.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- No Show Penalty: 100% of balance due Applies: Sunday - Saturday 05May16 - 31Dec50
Ratings & reviews
TripAdvisor traveler rating
10130 reviews
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Feb 27, 2025Butlers In Jamaica: Obnoxious
Wonderful staff and beautiful nature but cheesy, adequate hotel with "preferred" status that sets up a class system. You generally overpay unless you know the deal and the deal requires a long term investment. It's not first class but wants you to believe it is.
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Feb 26, 2025do not go here
Terrible! Do not go here! The food is below average, the staff are incredibly rude, it’s a nightmare trying to get a sun lounger in the morning. The only nice thing is the beach. It’s obvious corporate greed has gotten the better of Hyatt (the owner) as it seems they are cutting costs at every opportunity (not even paying their staff properly SCREAMS SLAVE LABOUR). Please do not support these greedy scum.
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Feb 24, 2025Sister trip to Jamaica!
Sister trip was amazing. Entertainment staff-Gee Gee, Trixy, and Nick were fun and great! Hotel staff were so friendly and helpful, always willing to help with questions. We enjoyed all restaurants and food-Keliel, Lorenzo, Rohaye, and Romane were awesome.
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Feb 23, 2025
Our 6th time and planning to return next year
My husband and I returned here for the 6th time and we had another magical experience. We decided to upgrade to the preferred club and it was absolutely worth it if you like your vacation a little quieter and more subdued. (If you're more of a partier, I would recommend the non-preferred St. James area or Wild Orchid.) This resort is truly special. Great restaurants, beautiful beaches and pools. Great live music (shout out to The Pace Band, who are truly incredible musicians). It's about a 15/20 minute ride from the airport, so once you land you don't have that long until you can get into relaxation mode!
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Feb 22, 2025
Stranded in Jamaica, Sunwing delivers
I recently traveled to Montego Bay Jamaica and was part of the myriad of people who ended up stranded at the airport there by flight cancellations due to the winter storm in February 2025 happening at home in Ontario. At a highly stressful time I found myself alone and scared and without a back up plan. The team at Sunwing stepped in and ensured me I would be safe and taken care of. They delivered. I would like to take this opportunity to personally thank a very special young individual at Sunwing whose kindness and dedication to people shone through the heaviness of the chaos happening at the time. A Mr. "Geovanni" took it upon himself to make sure that I was placed somewhere, a resort called "Secrets," while stranded on the island. Geovanni made sure that I had all the latest information about my flight details at all times. Once at the resort called "Secrets", there were 2 individuals who went above and beyond to ensure my impromtu stay was taken care of by Sunwing. A gentleman by the name of Kevon and a lady by the name of Abigail. These individuals gave me a further contact for Sunwing to ensure the flight details were all matching up. This new contact, a Mr, Kevaughn also responded to me promptly and considerately when I was looking to confirm details about flight delays, cancellations and reschedulings. At a time when so much unknown was happening, someone was always there for me. I can not thank these individuals enough for their genuine care and compassion. I will forever remember the kindness I was shown. Thank you to you all, Sincerely, Ellen Corinne