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Hotel overview
Standard Package + Upper Room Amenities
Guests staying in standard rooms: • 25% discount on spa services • One-in room family or champagne breakfast • Complimentary upgrade to nonstop shared transfers • One bottle of wine/sparkling wine per room Guests staying in upgraded rooms: • Enjoy all the perks of the standard rooms plus, • Beach bag • 25% off a romantic dinner
Valid in Preferred Club Master Suite Ocean Front, Preferred Club Master Suite Plunge Pool Ocean Front, and Preferred Club Master Suite Swim Out Ocean Front room categories. Terms, conditions, and restrictions apply to resort coupons and vary by resort.
Perfectly situated in the exclusive gated community of Cap Cana, Secrets Cap Cana Resort & Spa brings the highest level of luxury to the crystal blue waters and magnificent sugar-sand Juanillo Beach, one of the most beautiful beaches in the Dominican Republic. Luxe and superior, Secrets Cap Cana is the epitome of luxury with 457 suites adorned with sophisticated Caribbean furnishings, gourmet dining, top-shelf spirits, and close proximity to the unique pleasures of Cap Cana – a protected harbor marina, a renowned fishery, thrilling excursions, and Punta Espada golf course, designed by golf legend Jack Nicklaus. Experience Unlimited-Luxury®, where everything is included, in a setting of unparalleled magnificence, just 20 minutes from the Punta Cana International Airport. Spacious suites are adorned with striking décor, marble bathrooms and furnished balcony or terrace with stunning views of the ocean or lush landscape. A world-class spa offering a bevy of treatments, an expansive infinity pool, and so much more allows guests to customize and enjoy their stay their way. Escape into luxury at Secrets Cap Cana and experience all of the pampering you deserve in the most superb surroundings in the Dominican Republic. UNLIMITED-LUXURY® INCLUSIONS • Limitless access to gourmet à la carte dining options without reservations required • Unlimited international and domestic top-shelf spirits • Pool and beach wait service • Endless daytime activities and live nightly entertainment • Theme parties, oceanfront bars and entertainment venues • No wristbands required • All taxes and gratuities Unlimited-Luxury® for all-adult romance. Location: Cap Cana Punta Cana International Airport (PUJ): 9 miles Property information Year Built: 2016 Total rooms: 457
Location
Cap CanaProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
23697 reviews
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Dec 20, 2024Christmas vacation
Excellent experience all around! Our butler, Miguel was very helpful and handsome! Service by Maria on the beach was wonderful! The main lobby entertainment was great- wish there was more seating. Met wonderful people! The pools are amazing- wish there were more stairs into and out of the pool.
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Dec 20, 2024
Relaxation in paradise
This place is paradise, we booked last minute after Sandals Barbados cancelled our trip at very short notice. Although that was stressful and a complete pain, I think it worked out for the best as Secrets Cap Cana was everything we wanted and more. The hotel itself is beautiful and the rooms are lovely, we had an ocean view and looking out every morning to watch the sunrise was wonderful. The staff cannot do enough for you, they are so much fun and you're never without a drink in your hand unless you choose to be. There were plenty of sunbeds around the pool and the pool itself was clean and at the perfect temperature. If you're total party animals then this probably isn't the place for you but we had fun at the bars in the evening and things tend to stop at midnight which was perfect for us. Our concierge Jason was fabulous, he whatsapped us each morning to tell us what events were taking place that day and always found us around the pool to check that we were alright. He arranged a cake and some champagne for my husbands birthday and nothing was too much trouble for him. I can't rate this place highly enough and will most certainly return.
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Dec 19, 2024
Amazing!
I recently stayed in the Preferred Club Bungalow Swim out Suites Oceanfront, and it was nothing short of amazing. The breathtaking views and luxurious accommodations exceeded all my expectations. I would like to especially commend Carlos Javier, my butler, for his outstanding service. He went above and beyond to ensure my experience was filled with memorable moments. His attention to detail, warm demeanor, and commitment to excellence made my stay truly unforgettable. This entire experience is something I will treasure for a lifetime. Thank you to the entire team for providing such a remarkable getaway. I look forward to returning in the future!
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Dec 19, 2024Not the best experience
1) during transport to the hotel from the airport, the driver had his buddy shake us down to pay for waters. 2) check in was fine even though they don't seem to be tracking my Hyatt number linked to my UVC account, which I also emailed to them, and anything I told them over email had to be repeated or was ignored. 3) We were told by the Hyatt people that room upgrades were available and then UVC told us they wouldn't upgrade us because they thought we would like our rooms better and didn't give us a choice. 4) Our concierge only talked to my wife and wouldn't message me even when asked to. He pointed out that our room didn't have a stocked mini bar and said he would send someone to fix it. That never happened. 5) In fact, it didn't get stocked until right before we left, even thought I brought it up every day. We brought it up to the concierge, UVC, and the front desk. 6) There were some issues at the restaurants with some of the staff being rather rude, but that's harder to explain. 7) I went to check out at the front desk at 2300 and no one was there. I waited for awhile, and one of the employees had to go fish the employees out from the back where they had been hanging out laughing. He was very rude about it and said I couldn't have been waiting since he had been at the front desk the entire time. 8) The concierge said he scheduled our bag pick up, he did not. He did schedule it for 6506, where our guest were staying. They picked up those bags, which is great I guess. When I told the people at the front our bags were missing, the guy didn't really pay attention. He did eventually find the bags for 6506, our friends room, and then asked me if I "couldn't even recognize my own ****** bags," which is pretty wild since they weren't my bags nor did they have a tag from my room on them. Overall this resort experience was pretty awful and it's extremely doubtful we would want to ever suggest someone to waste money going here. But to make it worse: 9) Laura, the manager I talked to for UVC, took these complaints and apparently did nothing. Literally nothing improved and they never contacted us back or gave us any resolution before we left or since. Instead, she nominally listened and then did what appears to amount to nothing but give me this QR code. Mistakes I get, but seemingly doing nothing to resolve or acknowledge them is unacceptable in my opinion.
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Dec 19, 2024
5 star service/experience in place of 5 star restaurants
Top notch service! Friendly and happy faces that were very eager to be accommodating no matter where you were on the resort. Despite the bland food that was available, the service, the spa, the pools, the beach and views made up for a few meals that were just meh. Also, a great variety of delicious and strong cocktails!