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Hotel overview
Get exclusive perks during your getaway at Secrets Aura Cozumel. Travel now through December 22, 2022 and receive:
Standard Package + Upper Room Amenities
Guests staying in standard rooms:
• 25% discount on spa services
• One-in room family or champagne breakfast
• Complimentary upgrade to nonstop shared transfers
• One bottle of wine/sparkling wine per room
Guests staying in upgraded rooms:
• Assorted cheese and fruit plate
• Up to 50% off romantic dinner
Valid for all Preferred Club room categories. Terms, conditions, and restrictions apply to resort coupons and vary by resort.
The ultimate in romantic all-suite accommodation, this refined Adults only resort offers Unlimited-Luxury® with limitless gourmet dining and stylish rooms. There is a great range of daily activities including the opportunity to explore the famous reefs
off the coast.
Location: Located on Cozumel Island, approx. 90 minutes by land and boat transfer from Cancun International Airport.
Location
CozumelProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
7357 reviews
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Feb 04, 2025Overall a good trip!
Overall, the resort was great and I would recommend! The staff is phenomenal, especially Lionel in the Lobby Bar and Miguel a server at El Patio at Sunscape! I feel like they both went out of their way to make our trip, fun and memorable! The ladies that are serving the drinks at the preferred pool were so attentive and did an amazing job! Personally, the only complaint I would have would be the bartenders at the preferred pool were grumpy most days and all the pools were freezing cold. Some friends that were traveling with us had some issues with their room having a very bad sewer smell! There was also some leaking coming from the bathroom ceiling in their room and things were getting wet!
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Feb 04, 2025Traveler Beware!
No phone, no air conditioning, no hot water, no electricity, leaking pipe. Zero help from staff. Staff was openly hostile. Service people unsatisfied with tip and demanded more. Desk representatives lied several times and refused to allow us to speak with a manager. Eventually through multiple demands got to speak with Check in manager who offered zero solutions, was extremely condescending and when he got a negative response felt compelled to lecture us. When told we would come back in an hour for solutions his response was, “Or what?”Worst vacation ever!
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Feb 04, 2025
Objectively the worst adults only I have stayed at
Save your money and go elsewhere. We have stayed at a lot of all inclusive and this is one of the most poorly managed and maintained we have seen. Here are specific examples Lobby men’s room has a broken seat door stained walls and hasn’t been deep cleaned in months Restroom by one of the pools has been out of service for a week The swim up bar pool was only half full of water The bars are always out of glassware and sometimes even ice The food at the buffets really is low quality even for an all inclusive but here is what really discouraged me about this spot Literal conversation at the sushi restaurant “Do you have a reservation?” How do I make a reservation? “You have to buy a bottle of wine to have a reservation” How much is that? “80 dollars is cheapest” If I buy an 80 dollar bottle of wine how soon can I have a reservation? “We can seat you right now” How long if I go on the waiting list? “Who knows how long it will take because we give people with reservations first priority” But I’m here now and you said you have a table if I give you 80 dollars “Shrugs” Like seriously what kind of all inclusive treats guests like this?? It’s pretty much a shake down and sales pitch if you want anything at this resort which is very unbecoming for the brand.
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Feb 03, 2025Fantastic Vacation
There are many negative reviews about Secrets. Yes it is dated but that didn't affect the atmosphere, the cleanliness of our room, the upgrades for being preferred club, the wait service, the bar service, the location and the layout. Arby & Lucy of the entertainment team were fun and hardworking. Always saying hello. It was a wonderful vacation and the resort was great. If I had to have one complaint it would be that the pool was a little cool. That however didn't stop us from floating on the lazy river, exercise class or the foam party!
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Feb 03, 2025
Not the Secrets I expected
Great food, beach, drinks. Rooms desperately need renovating. Poor value overall. Great snorkeling off beach. Poor nightlife. Great staff. Would not go to this one again. It doesn't even come close to the quality we experienced at the Secrets Maroma on mainland Mexico