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Hotel overview
Valid for all Preferred Club room categories. Terms, conditions, and restrictions apply to resort coupons and vary by resort.
Location
CozumelProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
7190 reviews
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Nov 24, 2024Great beach, entertainment and staff!
Stayed at Secrets for a week and had an amazing time! The resort was beautiful and the snorkeling was perfect! I spent many hours on the beach snorkeling and still couldn't get enough. The rooms were were great, very comfortable beds. The food was good and the staff was wonderful and so friendly. Arbey Aguilar who was in charge of the entertainment was spectacular! He was so funny and his activities were a blast. I have never had such a great time in a water aerobics class. All of his activities were amazing. The first thing I did every morning was check out what he had planned so we could make sure to be there. Also Leo the bartender and Miguel the server were great. I can't wait to go back again!
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Nov 23, 2024Great experience!
We started out at Sunscape that I would not recommend. We ended up moving to Secrets. Sunscape was small and had no decent food options . We had a fantastic time while at Secrets! The room was great and Arbey was so much fun! We had lots of laughs and good conversation.He made our trip! Leo was the best bartender! We did the parasailing the guys who took us out were also great! Would definitely stay at Secrets again just make sure you get preferred status or you won’t have access to all the restaurants and bars!
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Nov 23, 2024
Pleasant stay.
Manuel's service at Gohan was excellent! The food was very good and overall service was wonderful. Morning cappuccino at Coco Cafe could not be better. Our only complaint was some mechanical noise in our room. The hotel has a decent variety of restaurants.
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Nov 21, 2024
The Beach, Location and People make the difference
This was our third visit to Secrets Aura. We stayed in room 1415, the only Preferred Ocean Front Swim-out room on the resort. The room (best location on the resort) could definitely use a décor and bathroom update (the original design had two more glass doors than presently exist in the bathroom); but the air ran great, the bed was comfortable, Norma from Housekeeping made sure our room was spotless every day and Carlos restocked our mini bar daily exactly as we requested. We enjoyed the swim-up pool right outside our side patio doors and walking just a few steps outside our beachfront patio and deck to the ocean. Xmena in Coco Cafe made great lattes day and night. Sergio, our server each day at the Preferred breakfast at Oceana learned our standard order quickly and even had mimosas sitting at our table before we were seated. Alejandro was our server at several lunches and dinners; he also learned quickly about our preferences and made sure we never had an empty wine glass. Gerardo, the Chef in the Bordeaux made some of the best food we had all week (we ate at the Bordeaux 3 of our 8 nights). Pedro Tuz, the Sommelier, made great suggestions and gave a smiling presence each night. Sofia, another Sommelier and events coordinator, made sure we were able to book every special event of interest and followed up to ensure we had a great time at each. Viridiana pulled double duty, serving at the Preferred Pool and gave us great service for a romantic dinner at the end of the Pier for our Anniversary. Arbey, the Entertainment team Director was all over the resort every day making sure everyone had a great time. He knew us by name and definitely elevated the fun of our vacation experience. Lesly, our UVC Concierge worked with the resort team to enhance our Anniversary experience with our door banners, special turndowns, roses and candles in our room. The resort overall is older and could really use a face-lift; there was painting and maintenance performed every day, so there is an effort being made. The food in general was average for an all-inclusive, with some really good. The Service is a mixed bag; the resort, especially in the restaurants, appears to be understaffed. However, the staff that is working busts their rears to give the best service possible and, though working LOTS of hours, they are always hustling and smiling. The beach is great, with lots of snorkeling sites right there. Excursions can pick you up right on the pier, which is ultra convenient. The Spa has been updated, and the massages are great. As a bonus, you get access to the pools and restaurants at the two sister resorts next door, Sunscape and Dreams. The scuba is great at Cozumel, the island has a ton of stuff to do, and Secrets is convenient to all of it. I do recommend going with a Preferred upgrade at this resort, it adds to your experience. Location - 5 Rooms - 3 Food - 3/4 Activities - 5 Staff - 5 (number of staff - 3)
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Nov 21, 2024Don't waste your money
Dirty, no entertainment, you have to hassle staff to do thier jobs, just horrible resort. Save your money and go elsewhere. I've been to multiple resorts and I am a UVC Member. I would not recommend this resort to anyone! The scenery is the only good thing about this place.