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1303 reviews-
Needs a major refurbisment
We have stayed here the past 2 years for a charity event held at the hotel. The hotel in no way feels 5 star or like a resort. First, the PROS: They have a deal with a beach club and a free shuttle back and forth and a nice golf course if you play golf. The CONS (basically everything else): The rooms look so old and tired…everything needs to be completely redone from the carpet, furniture, shower curtains, non-soft close toilets. The “room service” is delivered in to-go containers with plastic silverware. In short, I would never stay here for a vacation until I see a complete remodel.
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Not Relaxing / Weird Pool Towel Limit
If you’re interested in relaxing by the pool, this is not the place for you. You are forced to pay a resort fee but are limited to 1-2 towels by the pool, it’s the oddest thing. When asking for more pool towels the woman screamed at me “how about I give you 28, will that make you happy?” Lol, it was pretty unhinged and hilarious but not very relaxing unfortunately.
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Way Overdue for a Refresh
VERY dated property that’s badly in need of a refresh. My room didn’t even have a single USB charging port! On site food prices are as high or higher than at the airport. A small tea and a sausage, egg and cheese breakfast sandwich came to almost $12.
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Great staff! Beautiful grounds
We are just finishing a week at Sawgrass Marriott. We were pleasantly surprised at how nice the staff were. Mark and Terry at Sipps bar get a special shout out! They went above and beyond to provide a wonderful experience each evening. Mark is a very inventive bartender! The best! We also had an amazing experience at the Stadium course. Our husbands loved the golf course and Sandy gave us a wonderful tour! The grounds are beautiful and well kept and we can’t say enough about every staff person they were all kind and helpful!
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Underwhelming villas
Hotel may be ok but we stayed in the awful golf villas. Remotely located from all the rest of the property. These are in terrible condition. Peeling paint. Weak A/C. Dirty, very worn and needing remodeling. No vending machines or any access to food without a lengthy drive across the vast expanse of the property.