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Hotel overview
Take the fiesta to the Caribbean Sea with the All Playa Experience, featuring a themed beach party every day of the week honoring the world’s top beaches. If you've been looking for a way to make a splash, plunge into one of the resort's swimming pools before diving into a variety a variety of exciting activities for adventurists of all ages. The Kids Club has supervised games and crafts, while big kids will love the arcade and video games at the Lite Teen club.
For a fun-filled grownup getaway, book your stay in the Select Club Adults Only section (ages 18+), with its own pool, bar, exclusive breakfast buffet and access to upgraded amenities.
When you feel hunger pangs, you can chow down with the wide variety of restaurants like the Cupcake Café, Chayita Mexican restaurant with made-to-order tacos and burritos, impressive buffet, Mexican cuisine at Gourmex, and so much more. In the evenings, head to the Gran Plaza for cocktails and a show under the stars.
Location
Playa del Carmen - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy:
Hotel requires a debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy -This hotel does not allow groups of students or spring breakers.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
24927 reviews
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Jan 09, 2025Love this place
My wife and I was here for the first two weeks in December. We had a wonderful time met up with our friends from the USA and the UK we are all Royal elite members. Maria Puente saw us at the pool every day to see lf we was happy and enjoying our holiday she also booked the restaurants for us and our friends She works closely with Eyter to ensure our holiday ran smoothly. Jose and Mariam in the Avenue bar and Rodriguez in the Premium bar are great bar staff. The beach and sea are beautiful. Already booked for December 2025 can't wait looking forward to meeting all the above mentioned people they make it feel like home from home
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Jan 07, 20254th time back at Sandos
There were 6 adults in our family staying in 3 rooms in the adults select location. Definitely choose the adults section if you are traveling with 18 year olds+. The rooms were decent and we were upgraded to a suite which was nice mainly for the second bathroom. The rooms are okay, a worn out couch, a water station and small fridge. The beds were comfortable and it was clean. Nothing special, a little worn, but we only use the rooms for sleeping which worked perfectly. We ate at the buffet one night and 4 nights at the a la carte restaurants. The Buffett is excellent! There are a lot of choices for everyone and the food was very good! The restaurants we felt were a little hit and miss and a larger menu would be nice to offer more variety for our group of 6. We enjoyed the Asian one the best. The beach is awesome and one of the reasons we keep coming back. It is a huge, white powder beach with plenty of palm trees, a great swimming section and plenty to do. We enjoyed the adult only section and it was actually adults only! We did not have service staff on the beach and had to get our own drinks, but bringing a larger insulated container from home helped. The outdoor theater is another reason we keep coming back. There are some good shows, with quality performers, easy access to the bar and plenty of seating. And finally the staff. We love the staff at Sandos and they never disappoint. They are friendly, helpful, and available. Tipping does make a difference too! Veronica at the front desk made the check in smooth and easy. My long time bartender, Rodrigo, at the premium club in the meeting place always pours a great drink and Luis at the beach bar is also awesome! He makes some "specialty drinks" for us, knows what we are drinking and remembers the whole family. Sandos is big. I was on a knee scooter and made it around okay. It isn't the fanciest, it does have some aging, it has a fabulous beach, great outdoor shows, a variety of good food options and a great staff.
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Jan 06, 2025
Food. Good. OMG.
Valentina and Rodolfo were aboslutely charming. The food was AMAZINGLY TASTY and the atmosphere was perfect. Will be back! Estupendo! Very good traditional Mexican cuisine. The wine was good. Muy bueno queso y carne. The staff was friendly and professional! Valentina and Rodolfo are the BEST!
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Jan 04, 2025
Hector the bartender is the GOAT
Hector was our bartender at the RE family bar and he was amazing!!!! We never had to wait for a drink, he was prompt, so friendly and make some great alcoholic and non alcoholic drinks for us. He even knew what we wanted to drink better than we did. I loved seeing Hector for the 2 days that we were there, and he made our days better.
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Jan 03, 2025
Excellent hotel and customer service
Sandos Playacar is absolutely amazing! Their costumer service goes above and beyond! SO MANY employees that made our experience amazing! In the Spa, Thank you Araceli for your kindness and extra TLC. At our new years celebration, thank you Rodolfo for answering all my questions and making sure we had exactly what we wanted; thank you also Teodoro for helping us in wine selections; and thank you Juan for going the extra mile at the New Year celebration and also at the delicious Gourmex restaurant. Thank you Isabel at the buffet, and Alex and all the boys from the pool bar. I may forget some names, but I’m so humbled by the love! Thank you!