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Hotel overview
Property information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel does not allow groups of students or spring breakers.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
9534 reviews
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Jan 06, 2025No way is this a five-star resort
I was extremely disappointed! I would say this is a two or three star hotel. While the staff was friendly, the hotel seems very run down and outdated. Food at some of the restaurants was ice cold or too tough to eat. The buffet is the same everyday including purple Jell-O for some reason. Subpar food all around except for the Japanese restaurant which was excellent! My friend ordered an iced tea at lunch and was given a tequila and Coke instead. Zero white glove service. The gym was in bad shape with rusted equipment, missing pins to adjust the weight, or equipment frozen in the wrong position and unusable. Two of the three treadmills were out of order. The doors inside my room were damaged. There were no robes in my room. I had water leaking from the ceiling by the air conditioner unit and had to call three times to see where maintenance was. I had to pack up and move to another room at midnight. It's a shame because it has great potential on a beautiful beach with turquoise water but I would never go back.
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Jan 05, 2025Cozy stay, nice food
Our server Pedro at Frattini is very nice and friendly. I like his professionalism of hospitality. Great food, excellent service. Also the pool side bar is very nice, lots of selections. Breakfast buffet is another great reason to stay at this hotel.
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Jan 03, 2025
Luxury, fun, and unforgettable experiences all in one perfect destination!
Sandos Cancun Hotel offers exceptional service, a prime location, and excellent amenities like a stunning pool, lively bars, and great restaurants. Manager David Hernandez went above and beyond, providing outstanding care and understanding our needs, making our vacation a unique 5-star experience. The entertainment team and the Italian restaurant’s December 30th set menu were unforgettable highlights.
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Jan 03, 2025
Amazing Stay at Sandos Cancun
Sandos Cancun exceeded all expectations! The hotel is stunning, with beautiful rooms, amazing beach, and excellent dining. A special thank you to Manager David for going above and beyond to ensure our stay was flawless. His attentiveness and dedication truly made a difference. Sandos Cancun is undoubtedly the best hotel in Cancun—we can’t wait to return! Highly recommended!
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Jan 03, 2025Worst vacation ever!
Where should I begin….we were told we would have superior ocean view rooms when we booked. Once we arrived we could barely see the ocean, there was no balcony, and my husband and I had 2 full beds in our room rather than a king. The TV in our room never worked and we had to ask everyday for it to be fixed/replaced. By day 4 we had a few channels that finally worked. Food is marginal and the resort does not have any live TVS at any of the restaurants or bars as we came over the New Year holiday and wanting to watch college Bowl games. If you want a hot shower you have to let the water run for a good 10-15 min. Pool area doesn’t have enough chairs for their guests. I will say that the workers in the bars and restaurants were friendly. They were the bright spot of the trip .