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Hotel overview

Overlooking Puerto Rico’s famed Condado Beach, this relaxing oceanfront resort appeals to families, gaming enthusiasts, beach lovers and couples looking to tie the knot. Where fun, sand and sun greet each new day, guests of the resort enjoy a modern, on-site casino; a sparkling pool complete with a children’s pool, water slide and whirlpool; romantic wedding services; a fitness center and a selection of inviting restaurants and bars. An upscale oasis, guestrooms and suites at the resort were also designed for your complete comfort with cosmopolitan décor, a private balcony, Revive bedding and flat screen HDTV with jack pack and iPod compatibility.

Location

Puerto Rico - Beach
San Juan, PR, USA - Luis Munoz Marin International (SJU) : 5 miles

Property information

Year Built: 1995
Floors: 21
Total rooms: 513

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory A minimum mandatory hotel-imposed fee of 19% (plus tax) of the client's room rate per room, per night, will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. For detailed description of what’s included in the mandatory fee please see hotel policies.
Advisory San Juan Marriott is a smoke free resort. To accommodate the needs of guest who smoke, San Juan Marriott offers special designated smoking areas outside the building.
Advisory Parking is $20 per night plus 11.5% tax.
Advisory A minimum mandatory hotel-imposed fee of 19% (plus tax) of the client's room rate per room, per night, will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. For detailed description of what’s included in the mandatory fee please see hotel policies.
Advisory The hotel has completed the lobby and front desk remodel. Lobby looks fantastic, much more space and a more personalized front desk.
Advisory The renovation at the resort has now been completed, which unveils a stunning new chapter for this iconic destination. With refreshed rooms, reimagined spaces, and an infusion of modern elegance, every detail has been thoughtfully designed to elevate the guest experience. Whether you’re savoring sunset views by the pool or unwinding in the sleek, stylish interiors, the Resort is ready to welcome you to a renewed paradise where comfort and beauty meet the spirit of Puerto Rico.

General policies & fine print

Check In: 4:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Resort Fee - A mandatory resort fee is included in your vacation price.

Resort Fee Inclusions (inclusions are subject to change without notice) 

• Beach chairs and umbrellas.*

• US $30.OO Casino match and play coupon at check-in (once per stay).

• Daily Two (2) hours Bicycle Rental.*

• 30 minutes use of internet at the Lobby Computer stations.*

• Daily Two (2) hours use of Tennis Court ( reservation at Wellness Center required).**

• Daily One (1) Hour Aqua Aerobics Classes**

• Daily One (1) Hour Latin dance Classes**.

• Daily One (1) Hour Yoga Classes.**

• Daily Six (6) Hours Personal Trainer at Fitness Center (6am-9am) and (5pm-8pm)

• In room Coffee & Tea.

• Local calls( Metro Area) and free 1-800 calls.

• US & PR Long distance calls.

• Enhanced High Speed Internet Access in room and hotel public areas.

*Beach Chairs, Umbrellas, Tennis, Bicycle Rentals and Internet access at the computer Lobby Stations based upon availability and/or weather conditions.

**For information and reservation visit our Wellness Center reception.

The above list may not be comprehensive. The hotel can provide current inclusions upon guest check-in.
Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 8257 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excellent Stsy

    This is our first time to San Juan. We are titanium and this Marriott upgraded the room and sent a birthday surprise to my husband. All staff have been excellent in and around the property. They have a desk to provide snacks and drinks for elite members. The breakfast buffet is outstanding. Our room was clean with a beautiful view of the ocean. Housekeeping does turn down nightly with a candy. The property is clean and well presented.

    Dec 18, 2024
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Not worth the price

    Not far from airport or cruise terminal, which is a plus. Overall though was unimpressed with our visit. Security is obviously an issue as you receive wristbands to wear around the pool area. Pool area is small in comparison to overall size of the property. Waited over 40 minutes to be seated at breakfast, guessing that the included mimosas had people just hanging out at their tables. Front desk did not want to honor my AAA rate because our family account is my husband’s name and not mine. As a Marriott platinum member, I’ve never encountered that issue before. After a discussion with the manager, they said because of my status and because we were there only one night that they would honor the rate. Bottom line, nowhere that I would spend more than one night and definitely not vacation worthy. There are better accommodations around the area

    Dec 14, 2024
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Definitely would not return, and we do visit San Juan frequently!

    Impressed with the new updating. Upgraded to a large, oceanfront room with very good AC. 2 pools with uncomfortable chair "straps" = hey Marriott upgrade to some cushions please! Nice, small casino. They call it 3 restaurants but seriously it is ONE restaurant with an outside bar = not near large enough for the number of rooms there. Breakfast buffet, which was no good, was a long wait.

    Dec 09, 2024
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Overall worth going

    We have stayed at this hotel twice this year. It is nice and I would recommend it overall. Following is feedback PLUS - all the staff is extraordinarily nice. Particularly roberto villamil- front desk supervisor - everywhere is clean and the new lobby lovely - staff at the beach are so kind to kids- gives them sand toys, sets up chairs, etc - pool temperature is perfect - food quality is good though pricey. - good location overall Needs work - lobby is insanely loud when that DJ starts. My whole party would have to call one another right before we went down to the lobby rather than waiting for them there. Otherwise everyone would have big headaches - last time the children’s accommodations and activities near the pool were much better. Daily there would be activities. This time when I would register my children for one, they would not have enough supplies so the kids would just have to walk away - the pool area is insanely slippery. At least twice a day we would see someone fall. The most that would happen would be added signs that said caution. Mats are needed - it’s very difficult to get a chair on the pool or beach unless you are there at 8 am. and if you leave your things at the pool and are in the water there or ocean for a while (hours) they look to remove your stuff. - the water pressure in the rooms are awful. You can’t get the sand off - the light on the balcony is what needs the most significant improvement out of everything. it hardly provides enough light and it’s easy to fall. The view is great but without a light in the evening this is an area for your bones to break. Completely unacceptable.

    Dec 07, 2024
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    First and last time that I stay here

    Check in is at 4:00 pm. The room was not ready. I observed that a lot of people checked in and got their keys but, I continued to not get my room. I asked at 5:30 pm why I had no room when I saw a lot of guests even in our party getting rooms. Adriana Soto explained to me that I had no room yet because of “MY CATEGORY “. I understood that my category is so low that it was the reason that I had no room yet but other people could get it. That is the way that I got treated here. The fridge does not work and the remote control of the tv doesn’t work either. I am extremely disappointed with this hotel. This is ridiculous.

    Dec 06, 2024