Wish you were here?
Hotel overview
Location
Montego Bay - BeachProperty information
{{title}}
Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
10691 reviews
-
May 12, 2023Just a trip in paradise
The Pool Bar is the ABSOLUTE BESTTTTTT! The Bar Hostess Now how to partyy & make you feel good. They are extremely welcoming & FULL of life! I felt at home with them. Ivan,nadine and vinessa got us all week cain wait to visit back again soon.
-
May 06, 2023
My 5 day escape at Royalton, Falmouth
I wish to thank all the staff for making my visit so memorable. The butlers Kerice and JR, not to forget Ryan. Alva and her housekeeping staff , Evadne so nice. The Spa managerTracy, and her staff Jacqueline and Melonie(good luck). The patience of Orlando at the "Hunter" steak house. The staff in the Buffett very helpful. I of course have to mention Shawn and Racquel for the attention and love. Chef Javaughn, not to be left out Thank you. I want to thank all the staff one again sorry if I did not me tion your name. Love and respect to all.
-
May 06, 2023Terrible
This hotel was advertised Royalton White Sands Montego Bay. The hotel is located in the parish of Trelawny which is NOT Mobay. It’s 34-40 minutes from Monday. I was there to celebrate my 50th birthday with friends and family so we booked almost 10-13 rooms. I personally booked two rooms, a junior suite for 7 days and luxury room for 4 days for my son. I was not aware this hotel would be closing for renovations within a few weeks of our stay. There seemed to be an issue with getting wash cloths. We were told there were none available after hours of my son calling and contacting the front desk. First he was told they would be ready in a few hours and then finally that they were none available. We were told to book reservations for dinner we would need to go a specific location at 7am to request a reservation at the steak house for our group. We were first told the restaurant could not accommodate the group. Finally, Jamilla, the manager advised she would do her best to seat our group and she did. The service provided by Carlton and Chantel was amazing. They understand customer service. I wake up the next day to schedule a reservation for dinner for the group. This is my second morning waking up at 7am while on vacation to schedule dinner for 26 at Calypso. I receive a call at 5:15pm that the restaurant is closed for an emergency and we cannot be seated at another restaurant. We are told we can show up at the Italian and they will try their best. We were seated but 4 people arrived a little later and the hostess insisted they could not sit at one of the three available tables near us. This escalated into a conversation on constantly being told by the staff about what they cannot do to assist us. They finally sat them close to us. It should be mentioned prior to going to dinner my butler visited my room to see if we needed anything. We asked for ice but when he said he would have to go a little distance to get the ice we told him we would call room service. We contacted room service and requested the ice but one to two minutes later there was a very aggressive knock at the door and when we asked who it is, they announced themselves as Room Service. I opened the door reluctantly and a man stood to to the side of the door, not facing me, with a back pack and on his phone. He asked if I ordered room service and I told him I did but just about two minutes ago. He didn’t have any ice and then says oh wrong room. Ten minutes later there is a knock at the door and it’s room service with the ice. This incident definitely caused us to not feel safe for the next four days and she reported it to security. The very same night three of the five lights in our hallway went out which made it extremely dark at night time when walking to our room. On Monday 4/24/23 when we returned to our room the doors to the other vacant rooms on our floor were all open. We call the front desk to ask what’s happening because it’s dark on our floor and the empty rooms are wide open. They send a manager to close them and tell us they will review the tapes to see who knocked on our door. The next night the same thing…I just closed the doors myself because it’s almost unbelievable that they are open again. My wife spoke to one of the security guards about the incident and he reassured her he would make sure he and the team watch our building during his over night shifts. That gave my wife a small sense of security but she was uncomfortable at night time for the remainder of trip. So uncomfortable that built a blockade against the door. This was not how I wanted my wife to feel on our vacation. We don’t live this way at our home and just paid $3500+ to barricade our room door at night? I could continue with the additional negative interactions with the staff but I’ll stop here. It’s really too much to write. There were some really good people that went above and beyond to give us the experience we were expecting. I’ll name them. Diamond Beach Club: Lawrence, TashWayne and Shamille. They get it. Shamille treated us like royalty. She constantly provided us with drinks and food BEFORE we asked. The drinks were beautiful and we loved each one she prepared. There was another young lady that worked the Diamond Club Pool area. She walked by me twice in the poolside cabana and said a butler would come and get our drinks. Never happened. On her third trip she says I’ll get you drinks and takes our order. She gets it. She understands customer service and her name was Amaría. My room attendant (I can’t recall her name) and butler Kamal were also really good to us. I understand that the property is now closed for renovations but it’s not just the outside that needs to be fixed. I have been to other all inclusive resorts in Jamaica many times and their staff makes it a priority to make the guest feel welcome and at home. I didn’t get that feeling from most of the staff, which tells me the customer service training is lacking and that’s an internal issue. I won’t even go into the staff that asked me for money on the day I was leaving.
-
May 04, 2023
Good experience and excellent customer service
Everything about my experience was awesome. Great food and entertainment. We will definitely be back very soon. A bartender named Brenda T was amazing. Excellent service, very helpful and knowledgeable. I love everything about this resort and staff. Especially Brenda. She helped make my stay great with her suggestions!
-
May 04, 2023Outdated rooms and Broken elevator
The hotel was disappointing they certainly didn't mention the rooms were outdated and they were shutting down after our stay to remodel. The elevator had been down for two weeks when we got there and it was clear they had no intention of fixing it. With that being said the staff was very nice and helpful. The bartenders were great especially Sean at the adults pool and Paul R at the lobby bar.