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Hotel overview
Location
Beach (Bavaro)Property information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
14587 reviews
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Dec 21, 2024Beautiful beach
Very nice hotel.Edwin B was very attentive.the beach was beautiful and the staff was very friendly.. the food was better than I saw in a lot of reviews. There were a lot of different nightly activities. Nothing like Las Vegas but still fun. My family was very happy, definitely a family hotel
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Dec 21, 2024Good 4*, good variety of food and had a fab 10 days
Booked diamond club which gave us access to all facilities including Punta Cana, wasn’t met of our transport so headed for the diamond lounge where we checked in all quick and easy and met our butler Victor. Room - pretty standard, mini fridge stocked daily, tv and coffee machine, the bed and pillows - fabulous! Balcony with views over the back of the hotel. As so close to Xmas the block was busy with lots of families! Food - Good, some of the reviews make it sounds like there isn’t much choice we found there was a good selection - sandwiches,pizza, burgers, pasta, omelettes, salad, cooked meats etc everyday. If you have a sweet tooth there is also lots of sweet choices. Coffee shop is lovely and the girls always so happy with sandwiches, ice cream and cakes available. Highlight was Dorado which is for Hideaway guests but our butler booked us in x 3 it was really nice except last visit the food was not hot and was replaced quickly so all good. Room service is available. Beach - is nice, waves can be rolling but fun to jump and swim in, parasols are fixed so some bed shuffling, beds were comfy and always available, towels plentiful unless it rains as everyone just leaves them out and then wants dry ones ! Drink and food service in the beach a tip does help! A lot of sand was missing around the beds and view blocked by the baya beds which are booked separately. But lovely long stretch of sand by the sea to walk along. The non diamond section the beds were crammed in (in my opinion). Pools- spent mostly in PC nice pools and pool closest to the beach always has entertainment and music. Again good drink service if you don’t want to leave your sunbed x Entertainment - goes on throughout the day if you want it, evening entertainment was ok Gym - good, lots of classes if you like to join in but not pushy if it’s not your thing Tipping does help we probably spend around 45 dollars for drinks and food for 10 days and then some for the butler Bars - if you don’t like a strong drink just watch the pouring lol, good choices of cocktails etc.
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Dec 20, 2024Royalton splash
We are 5 days into a 3 week holiday, check in was abysmal- waited a long time to be served and had to stay in a different room (awful presentation, shoddy repairs and broken tiles) for 24 hours that didn’t meet the needs of our disabled child/wheelchair user. Service is of poor standard in general. Restaurants; Selections buffet, well where do i start…… spoons and bowls are rare as rocking horse s**t so don’t bother with cereal unless you can manage with a plate and knife and fork 😂 salt and pepper non existent and foods are dry, plates and cutlery are not replenished. not receiving service of basic standard to reflect £12k that we have paid. You’re given a table on arrival, and then have to wait for a waiter to take you order of drinks that you are entitled to being all inclusive, however we’ve usually finished our meals before having a glass of water. Bar tenders won’t serve us at the bar in selections and tell us to sit and wait for our servers to wait on us. There are not even any glasses or cups for you to serve yourself. Food is mediocre and a surprise because the labels don’t reflect the trays. The whole ordeal of breakfast and evening meal at selections is just sheer hell and unfortunately there’s no alternative as you can’t book another restaurant or they’re not open and you’re trapped within the compound. Mexican restaurant is good, waitress was refilling our drinks before they hit the table, and the food was lovely. We managed to book a reservation at the Mexican and Italian on the day of our arrival, the Italian is tonight so fingers crossed 🤞. Since making a reservation on our arrival, every restaurant is apparently fully booked all the time, yet when we are at the Mexican there was at least 10 empty tables.🤔 App; Booking the restaurants via the app is rubbish and not allowing us to book any up coming days beyond one day. Asian restaurant closed. Be prepared to bring lots of money for tips. Another family on vacation currently informed us that they pay for a reservation beforehand to guarantee a space at the restaurants 🥲 The sister hotel gets to use splash facilities but we don’t get the same perk other than use of beach and their pools. We asked at reception whether we could use the buffet at the royalton, and we’re told no, so we’re lumbered with Selections restaurant at the splash. It’s around 10 minute walk between hotels to use their beach or pool then the same walk to get back for buffet food, not ideal in the rain with either small children or wheelchair users that cannot gain access to the shuttle bus. Spa; The spa facilities are nice but costly when not receiving the full time that was paid for. £157 for 80 mins that I only received an hour and short time use facilities was disappointing. Gym; The gym is clean, air con and we’ll equipped. Water park; Water park is brilliant, enjoyment for all and no queues. Swimming pools; Pools are large and clean but many floor tiles within the pools require attention- others have had injuries, would recommend bringing beach shoes for children in particular because we have seen lots of injuries in a short time for glasses being used around the pool- waiter smashed glass topped trolley holding optics nearby pool. All sun beds are often claimed with towels but most remain unused for the day. No tables or chairs around the pools not that is a biggie but burgers are served here using ceramic plates- recipe for disaster. Entertainment; Entertainment is good but we have only been to splash square for children entertainment- enjoyable and the entertainment team work hard. Service shuttle not accessible to wheelchair users but the hotel grounds are suitable albeit some ramps are steep at the shared royalton hotel, bare in mind it’s a 10min walk between hotels, although some ramp are too steep to use without a caregiver - approx one in three or one in four gradient, I don’t feel confident holding the wheelchair coming down as the chair almost runs away with you but is manageable, be mindful. Bites snack bar and cafe lovely presented and clean. Ice cream is a hit with the children. Come the evenings there is a strong smell of sewage around the complex. Cups are merely rinsed after use and passed to the next guessed 😲 Grounds and settings around the both hotels are beautiful especially during the evening when lit up. Beach is on hotel front and typical Caribbean which is beautiful, limited beds and be expected to be hounded by sellers for various tat and photos but is ti be seen in allot of beach resorts elsewhere. Overall the setting it is clean and tidy, rooms are cleaned everyday and refrigerators restocked daily but disappointing when considering the price and our expectations, advertisement photos do not truly reflect what you get.
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Dec 18, 2024
Overall good but needs improvement
Leaving today after a 10 night stay, the biggest let downs were the teens club which only had tables, chairs and music. There was no games console, no billiards or anything which is false advertisement and probably wouldn’t have booked here if I knew this before. The VR was closed our entire stay and the arcade had 3 things in it, again very disappointing! Shout out Femirelys Diaz! She’s an asset to the Royalton and always looked forward to seeing her at dinner, I really hope she gets the opportunity to develop her career with Royalton. Buffet was good food, pools are lovely but there’s nothing to do in the day apart from swimming. Evening entertainment was very good and staff really are nice. Based on lack of activities during the day for teens & adults I probably won’t book here again, however, if this was all rectified I would happily come back every year.
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Dec 14, 2024
YOGO WIHT VICTOR
“Everything was excellent at the Royalton Splash Punta Cana. Besides the amazing facilities, the attention to detail was outstanding. They have a fantastic fitness team always ready to assist, and the gym is perfectly equipped for any workout routine. I highly recommend the yoga class with Mr. Victor — a truly relaxing and professional experience that exceeded my expectations. It’s the perfect place for fitness lovers looking to combine relaxation and staying active during their vacation.”