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Hotel overview
• $150 value in complimentary spa services per person to include: access to Hydrotherapy Circuit for one day, scalp massage for 15 minutes, foot massage for 15 minutes
• 25% off any spa treatment (not combinable with other discounts/credits)
• Access to hydrotherapy on same day as mini massages
Valid in Diamond Club categories. Spa package is valid per single or double room and must be booked upon arrival with butler/personal agent or concierge. No additional spa package for triple or quad rooms. No cash value for unused treatments/ not applicable in exchange for other spa services or spa products. Subject to availability. Not combinable with other resort credit programs. Valid for contracted groups.
Royalton CHIC Suites Cancun Resort & Spa offers exceptional service, stylish architecture, incredible food, and premium cocktails for a luxurious adults-only escape. Spend your days lounging on the stunning private white-sand beach next to breathtaking clear blue waters, and your nights celebrating under the stars at the exclusive Level 18 – Rooftop Cabana Lounge. This new generation all-inclusive hotel offers an adults-only social vacation experience like no other. From the unlimited à la carte dining, including Agave, an authentic Mexican Restaurant, to our signature DreamBed™, every detail has been carefully designed to deliver personalized service. Choose from the Resort or Diamond Club™ sections and experience the perfect vacation with superior service and upscale amenities tailored to meet your every need. The icing on the cake: you can get from the Cancun airport to our resort on the vibrant Cancun Strip in under 30 minutes.
Location
CancunProperty information
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Hotel details
Hotel advisories
General policies & fine print
Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Spring Break Policy - We cannot guarantee a spring break-free environment.
Ratings & reviews
TripAdvisor traveler rating
7137 reviews
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Nov 20, 2024Awesome place
Royalton chic is very good place for adults. Property is very clean and staff very helpful. Our butler SANDRA was phenomenal. She kept us informed thru out our stay. She did all the reservations and update restaurants for our vegetarian meals.
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Nov 20, 2024Live reviews at Royalton Chic Cancun
Hi, This is a live review as I am currently staying in this hotel. The hotel location is very good and clean. The reason for me to award 3 stars is due to lack of supervision in certain areas, Elements buffet restaurant in particular. Cutlery placements are somewhat to be questioned. In the two days I have been here, there are items missing. Minor issues in grand scheme of things, but as this hotel being advertised as a 5*, these things need to be basics. This morning, I ordered breakfast tea, was supplied with hot water, then had to ask for milk, and then had to ask for a tea spoon. Every time, I had to wait to grap waiter's attention whilst three were just chatting amongst themselves outside the kitchen door. So many staff are standing. With room facilities, the room is lovely. However, the hotel provides a coffee making facility, but with the wrong type of plug. Unless you ask, you don't get provided. It's a shame that Royalton Chic Cancun is not up to the same standard as the one in Dominican Rep.
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Nov 19, 2024
The absolute best service
Walking in the lobby of Royalton Chic Cancun is a beautiful experience. From the elegant surroundings to the fun Moet and Chandon vending machine. You know you’re in for a great experience The people are what make this resort shine. Hilda in the spa was so lovely and accommodating even when I cut the experience short so I could spend more time at the beach in the sunshine. Angel and Alejandro at the DC pool bar always made sure a cold drink was at hand. And by far, Gilbert, our butler, was sensational. We have stayed at Chic locations multiple times and we have never had a butler as attentive as Gilbert. From all our reservations, guiding us through the hotel to all the events, and my favourite part - providing me with additional books to read. Gilbert is a shining star of this resort.
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Nov 19, 2024
Royalton Diamond Club experience
The staff was friendly from the moment we walked in. We purchased the diamond club package and it was so worth it! Our butler Cesar exceeded our expectations we had! He checked in with us daily, scheduled our dinner reservations, excursions, and made sure the room was always filled with stuff we needed. Hotel was clean and very beautiful.
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Nov 18, 2024Some great employees made a difference in our stay
Husband and I returned just returned from a 7 day trip to Royalton CHIC Cancun. We booked a diamond club jr suite lagoon view room. We used the room selector online prior to our vacation and the room that we requested wasn't available. The manager showed us a couple other options and we settled for 20911 which is a corner room facing the lagoon side with a much larger balcony than other rooms. We could actually see between the buildings and had a small beach view too. Check in felt rushed, our butler wasn't on shift yet. Sandra provided a tour and introduction to the hotel, she was wonderful, we would highly recommend her. Karla was assigned as our butler and was great too, she looked after any issues we had, including dinner reservations. For some reason the app stopped working after a few days there and we couldn't book our own dinners or room service through the app. We are experienced travellers with over 15 AI trips south including several adult only luxury resorts. We are in our late 40s and this was a little different than we were expecting, I wouldn't say it's a luxury resort as much as it is a party resort. The majority of guests were living their best life and that was great to see! We always upgrade to whatever the resort offers and usually feel it's worth it. The diamond club upgrade at this resort is not worth it unless you intend to spend a lot of time at the rooftop club. Outstanding service from Angel at the diamond club pool, he went above and beyond. The days we sat at the regular pool Angel hooked us up with Kuri who was also fantastic. Oscar at the Mexican restaurant was outstanding. Fernanda and Sabrina with the vibe team were wonderful.