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Hotel overview
Location
Kailua/KonaProperty information
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Hotel details
Hotel advisories
General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Amenities included in the resort fee are:
• Welcome to Paradise Mai Tais (one coupon good for two Mai Tais per room/stay)
• Bottled Water on arrival (two per room/stay)
• Filtered Water Stations
• Enhanced Guestroom Wi-Fi
• Fitness Center Access
• Guestroom Safe Usage
• Local & 800 calls
• Daily Yoga/Fitness Classes
• Daily Hawaiian Cultural Activities (weekly schedule and sign-up available at Front Desk)
• Reef Safe Sunscreen (available at the pool)
• Complimentary Tennis Racquet Rentals, Tennis Balls & Water (available at Royal Kona Resort Tennis Club)
• $25 Island Activities & Tours Credit (valid when purchasing tours/activities valued at $200 through the Activities Desk)
• $20 Lotus Center Spa Credit (available on 90-minute massages)
• $20 greens fee credit plus 50% discount on club rentals at Makalei Golf Club ($25 value)
• 20% off green fees and club rentals at Makani Kai Golf Course ($33 value)+++• Welcome to Paradise Mai Tais (two coupons per room/stay)
Inclusions subject to change and are based on availability. Some activities require reservations.
Ratings & reviews
TripAdvisor traveler rating
5515 reviews-
Place needs lots of help!!!!!
Place is in need of alot of help.Very old and antiquated.Some staff members were rude.Did not get the bedding choice I booked.Have stayed all over the world and have never seen such a high late check out rate or no guest computers. Need to have more choices at restaurant.Parking rate is high!!
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Hot Mess
We stayed here for one night before heading to our VRBO. We have tracked the world and have never felt so unwelcome before in our lives. I will say though that the front desk ladies were very nice and helpful. Karen at the pool screaming at us asking if we go to the hotel. Asking us for a hotel key. Another male pool attendant 15 min later asking us if we are staying at the hotel. Asking us for a room key again. Bartender very rude and rolled his eyes at us when we asked for our complimentary Mai Thai. Told us to go to the other bar and also asked us if we were staying here. He said you need a voucher which I didn’t know was with the room keys in the sleeve. Basically told us to go away. It was like we were bothering him. Smelly wet carpet in the hallways which in the morning was sprayed with fake gross smell to mask it. Plugged/clogged bathtub drain with a 5 min shower. Standing in a foot of water….so gross. See picture. The aftermath was even more disgusting. Construction noise starting at 8:45 am, after they changed our reservation from the lagoon room that was being renovated on. Is it because of our age? Or because my husband is brown? Neither of us slept because we were so upset and distraught at how we were treated. The location seems good but then you walk past the homeless people to get to the touristy overpriced restaurants. I recommend staying no where near here. The manager refunded us our parking and resort fee was not charged. He said he would talk to Expedia about refunding our money however that never happened. Expedia said they couldn’t get a hold of him.
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Good Location
Well located on the beach and close proximity to commercial area of the Island. Good restaurants are in walking distance and plenty of options. I stayed in Bay tower on the sea front and the rooms were old but clean and comfortable. Al carte breakfast is standard and nothing to complain.
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Awesome !
There were plenty of pillows, which I Loved ! The AC was perfect ! Plus it's was a very nice and quiet stay ! We didn't get the view of the ocean from my room but it was still a nice view. If your here on vacation or you just need a night to get away , I highly recommend Royal Kona Resort !
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Royal Kona Resort.
My wife and I were there only for one night, and left very early in the morning. The room was spacious and clean. Unfortunately, the air conditioner made a lot of noise. The premises was busy. We did not use the restaurant. Parking was easy. We would definitely consider staying there again.