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Hotel overview
Set on an idyllic, pristine stretch of white sand in Playa del Carmen, Royal Hideaway Playacar effortlessly blends world-class service and luxurious accommodations. A AAA Four-Diamond resort, this all-inclusive, adults-only haven offers peace, quiet and privacy. The resort’s elegantly appointed 201 rooms and suites feature sophisticated décor and luxurious ambiance with 24-hour room service. Relax around one of six pools or in one of our beachside Balinese beds where refreshments are just a moment away. Retreat to our full-service spa and indulge in revitalizing treatments. Sumptuous cuisine ranging from traditional Mexican fare to exquisite Thai foods awaits at six, à-la-carte restaurants or enhance your dining experience with our Chef’s Table dining experiences or unique theatre dinner show all curated by the resort’s Executive Chef. During the day, experience activities such as tequila tasting and cocktail classes; while in the evening, stroll down La Quinta Avenida for beachside shopping and entertainment.
Location
Playa del Carmen - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
CUSTOMER SERVICE - Complaint cutoff is 45 days from date of guest's check-out.
Ratings & reviews
TripAdvisor traveler rating
9469 reviews
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Jan 29, 2025Not 5 star
The good: - Beautiful grounds with lush vegetation and cure wildlife - friendly and efficient room service and housekeeping staff - nice variety of pools (large social and some smaller more private pools - nice balconies on higher level units - hotel in gated community with nice walking paths - close to 5th Avenue - room service breakfast better than other all-inclusives we’ve been to The bad: - concierge at villa 23 (Oscar) was completely useless with our requests (bookings and research into excursions, off-site restaurant reservations) and eventually started ignoring and avoiding us (the last Monday the concierge changed and that person seemed to actually care) - food was okay at times but at times mediocre and definitely not 5-star quality, there’s no reason to believe there’s a Michelin star chef working there as advertised by the hotel - front desk staff don’t seem to care much about their jobs, not interested at all about our experience (with exception of Juan who seemed to listen to our concerns and at least made an effort to help) - wifi is bad and even cellular data connectivity is bad there (hotel can at least fix the wifi) - TV has no casting option which is behind other hotels these days - hot water takes way too long to warm up - room door hard to close so need to use force and makes lots of noise, ours is not the only one and every time someone closes a door, everyone in the villa knows about it. - beach chair covers are awkward to set up and keep up; a better solution is needed Overall, nice-looking property in good area but not the level of service or quality of food we paid for. We would not recommend it at this price point.
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Jan 28, 2025Highly Recommend
Friendly staff, great atmosphere, clean facilities, and excellent restaurant options. We were especially impressed with our personal concierge, Fernanda Montoya, who helped with our arrangements and checked in every day. Highly recommend this resort for those looking for a relaxing getaway.
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Jan 27, 2025Second time visiting - probably our last
This was our second time visiting. We love the location, the peaceful, lush setting, the friendly staff and the nice, clean beaches. It is very affordable compared to other resorts in the same area. Older clientele equals very chill vibe. Older property equals dated furnishings and decor. IMO, there aren't enough restaurants, and the dinner reservation process is tedious, but the food is well prepared, and the staff is friendly. All these things played into our decision to visit again. I don't think we'll come back a third. Not because the hotel changed any of the things we liked. Only because the things we didn't like (frustrating dinner reservation process, not enough restaurants, not enough seats at the main pool or not enough pools, broken hot tubs) tipped the scale towards the negative this time. Positives: Our son proposed to his girlfriend on the trip (she said yes!) and the staff was wonderful to them. Surprised them with champagne and chocolate strawberries and continually congratulated them. We got to know many bartenders and waiters, all of whom were incredibly friendly and helpful. The adorable agoutis, the many birds, and iguanas still roam the property to our delight. A unique experience I haven't had at other resorts in Mexico. Negatives: Pools weren't as well maintained this go-round. Smaller pools had floating debris, hot tubs were broken except for one, the entertainment is sparse and not good quality, the pools that run through the property are painted blue on the bottom, cheapening the look of the landscaping, the bar wasn't as stocked as much as it was during our last visit two years ago. We were told frequently that they had run out of an ingredient. There is no place to just grab a coffee or a kiosk where you can grab a quick snack. In two visits, I have yet to eat at all the restaurants (as limited as they are) because you can't make dinner reservations until you check in and for some reason, we can't seem to get in anywhere before 8pm, sometimes being told 9 or 9:30pm if we want to visit certain restaurants. They also put a large hold on each room during your stay. While that policy is not unusual, the $500 fee per room feels high and this time, the hotel accidentally did a "sale" vs a "hold" and we are still waiting for an $1000 refund after checking out five days ago. We will cherish our memories at this resort. We will just look for an updated hotel in the same area with hopefully, the same vibe.
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Jan 27, 2025
Best service at Allegria
The best experience at Allegria! Octavia and Rocio are amazing and we can't wait to come back!! Octavia makes the best Espresso Martini and everyone is so nice. The entertainment also never disappoints! Make sure to pay them a visit when you visit Royale Hideaway!
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Jan 26, 2025
Allegria
Allegria bar is great. Rocio and Octavio are awesome!!! They do an amazing job at entertaining the crowd! Will return to see them. They are a great team and looking forward to seeing them next year, they make the trip with every donate spent!!