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Hotel overview

Surrounded by the tropical gardens, fragrant flowers and shady palm trees within the Playacar Resort complex, this animated resort is ideal for families and active travelers on a budget. Just a short drive from the shops and restaurants of 5th Avenue, this enjoyable resort offers the perfect blend of sun and fun with sparkling swimming pools, a kid’s activities club and playground, a spa and fitness center, 24-hour all inclusive snacks and beverages, a selection of restaurants and bars, a disco, water sports and traditional guestrooms complete with a private balcony, minibar and liquor dispenser. As an added bonus, guests also enjoy access to all facilities, activities and entertainment at the nearby Riu Yucatan and Riu Playacar. Create memories to last a lifetime during each and every visit to this enjoyable Mexican retreat.


Please note: In-room mini bar and dispenser are temporarily not available due to safety protocols

Location

Playa del Carmen - Off Beach
Cancun, Mexico (CUN) : 34 miles

Property information

Year Built: 1998
Last Renovation: 2018
Accessible rooms: 4
Floors: 3
Total rooms: 630

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 21
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

One person of 18 years or over in every room.  No student groups under 21 all year long.

Minimum check in age is 18 (Jan. - Feb.) (May - Dec.) Minimum check in age is 21 (Mar. - Apr.)
Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.5 10280 reviews
  • 5.0 star tripadvisor rating
    Tequilas

    Great place 5 time and not the last lovely food room spotless cleaned every day left balloons and tequila for wife's birthday waiters great Rangel remembered us from before top service sports bar lady got us our tequila sunrises x4 as soon as I got to the bar no need to ask cant fault the place loved the beach apart from the sea weed

    May 11, 2022
  • 5.0 star tripadvisor rating
    60th

    This was for my 60th still very young at heart. Pools amazing, entertainers and entertainment was brilliant. The staff more than helpful. The beaches to die for. And the food was absolutely delicious.

    May 09, 2022
  • 5.0 star tripadvisor rating
    Great Holiday

    Great holiday, would recommend this hotel. Staff are hard working and are always happy to help you. Special thanks to Laura and Julio in the buffet dining room. Great entertainment staff especially Stefanie and Ciprian. The rooms and communal areas and grounds are all kept very clean and tidy. Overall a great time.

    May 08, 2022
  • 5.0 star tripadvisor rating
    Amazing 2 week holiday

    What an amazing 2 week holiday spent at Rui tequila. From the moment that the 11 of us arrived the check in was quick and the staff were helpful showing you to your room and bringing you your cases. The rooms were great clean with lovey towel art and a stocked up mini bar. The staff are a great credit to the hotel from the waiters in the restaurant to the bar staff. The pools were great all 7 of the teenagers loved it and so did the adults especially the pool party.Staff round the pool are always keeping it clean and tidy.  Where do the entertainment team get there energy from? They were running round from 10 in the morning to 11 at night making sure you're entertained and enjoying yourselves. We loved the white party and neon party the hotel go to so much effect. We would definitely recommend this hotel and all go back.

    May 08, 2022
  • 5.0 star tripadvisor rating
    Holiday 2022

    Very relaxing holiday, staff excellent as always, hotel very clean, food excellent, entertainment team very professional, room a little on the small side for 3adults but very clean, mini bar topped up daily

    May 06, 2022