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Hotel overview
Now they are offering connecting rooms in the Junior Suite Superior category, pool area with 3 pools, one with swim up bar, new children's pool with slides, Riuland kids club, Riu fit area, Cappuccino, coffee, patisserie & ice cream parlor, new relaxation pools at Renova Spa.
Please note: The hotel has temporarily suspended the Exchange Privileges
Location
Playa del Carmen - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers,
One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult
terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Ratings & reviews
TripAdvisor traveler rating
8195 reviews
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Dec 22, 2024Palace Riviera Maya
Trip was amazing. Staff was great, from the entertainment, cleaning and food staff. Place was so clean. Didn’t have the greatest weather, but that was mother natures fault. Would definitely return to this resort.
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Dec 21, 2024
2nd time guest! Best trip!
This was our 2nd time at the RIU Palace Riviera Maya. Everything was amazing. The entire staff was so friendly and kind! The entertainment staff was so much fun. Joe, Alberto, Rafael, Humberto are just a few to name but this is a great resort! The food was great, the views are out of this world. 10/10, we’ll be back more times!
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Dec 21, 2024
Amazing place
Definitely would love to go back. Never had an experience like that before. Hopefully next year! ❤️❤️
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Dec 21, 2024
Thanksgiving Week at Hotel RIU Palas Riviera Maya
What a beautiful hotel this! While I have stayed at other RIU hotels in other parts of Mexico this was our first time stay at this RIU hotel. We stayed here for our Thanksgiving break and it didn’t disappoint. The room was large with a king sized bed, a cozy living room, a walk-in showers, soaking tub, and a wraparound balcony overlooking the pool and gardens. The kids zone had a small water slide and offer activities for the children. The hotel had four different pools in one of them they offered free scuba diving demonstrations. The hotel offered 6 different restaurants that served good meals. The room service menu was a bit simple, I was hoping for a bit more options at least a burger option would have been nice. The bars were awesome with great drink options. With our stay at this hotel we had the option of visiting the neighboring RIU hotels. Over all the stay was amazing and the staff was great as well. I would recommend this hotel if you plan to visit Cancun or Playa Del Carmen.
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Dec 20, 2024
Great Place - Fantastic Staff
Family trip for 4. We all really enjoyed the facilities as they were immaculate. The food was much better than the Riu non palace location we stayed last year. The beach and water were great. If you are looking to snorkel that is not the spot though. Pools were real nice as well as the whole place was just very very nice. The coffee shot was a family favorite as well as room service. Would recommend without a doubt. Oh the staff are just fantastic!!!