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Hotel overview

The Riu Palace Peninsula is located in the heart of beautiful Cancun. The property is situated on a dazzling stretch of white sand beach and framed by tropical vegetation and crystal clear turquoise water.  Enjoy a day of relaxation by taking care of your body in the Renova Spa with a variety of treatments to chose from. Also the hotel offers sauna, jacuzzi and swimming pools, where sunbathing with a cocktail is a must.  Enjoy the gym, sport activities, volleyball, and also water sports including windsurfing, kayaking and snorkel.  Adults won't feel bored thanks to the live shows, music, and other entertainment during the day and night.

Location

Cancun - Beach
Cancun, Mexico (CUN) : 15 miles

Property information

Year Built: 2011
Floors: 20
Total rooms: 562

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory ***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The state of Quintana Roo will be charging a sanitation tax of $79.20 per night per room occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th, 11th or 16th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Service Charges
Maid: Included in vacation price.
Bellman: Included in vacation price.

*Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.*
Pet Policy Pets Not Allowed
Early Departure Policy:
  • Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
  • Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26

Ratings & reviews

TripAdvisor traveler rating

9046 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Exceeded expectations!

    We stayed here for my birthday and I had so much fun! I loved the RIU parties, the atmosphere, and the staff was extremely friendly and accommodating. Everyone at the RIU, down to the bartenders and housekeepers were amazing and made me feel so special on my birthday! I will definitely come back here again and have recommended this resort to all my family and friends.

    Mar 24, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Couldn't have been better

    We had a wonderful time. The staff were excellent and anything we asked for was provided in minutes. We had the room we'd requested, which was perfect for us. There was a very good choice of food and all was very tasty. The weather was just what one would hope for. We'll be going again.

    Mar 24, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Wonderful staff and super clean

    The staff at this resort were wonderful; always so gracious and friendly. The resort is very clean and well maintained. The beach is lovely with soft sand, a nice swimming area and there are plenty of loungers and umbrellas. We didn't have to rush to save our chairs as is quite common in other all-inclusives. We enjoyed the food (especially the steakhouse). We loved that you don't need to make advance reservations for the a la cart restaurants. Would recommend for families and couples.

    Mar 24, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing stay

    The resort was amazing! The staff was always cleaning, the property was spotless. The wait staff was always around to get you drinks and are very friendly. The bartenders were amazing our whole stay. The food was very good, you can't go hungry, there is food everywhere. Overall just an amazing resort, we are already planning to go back.

    Mar 22, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Beautiful Resort

    2nd time we have been here. Absolutely beautiful resort! Staff is very friendly & security is seen all the time! Great experience with the restaurants! Would definitely recommend this place to friends & family!

    Mar 22, 2025