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Hotel overview
In a beachfront location just 3km from Playa del Carmen, Mexico, the elegant Hotel Riu Palace Mexico (24h All Inclusive) is aesthetically decorated in line with the traditional style of Mexican estates.
The excellent service at our all inclusive resort in Mexico makes it the perfect place to get away from it all and regain energy in the heart of a natural atmosphere. The Playa del Carmen hotel includes two fresh water swimming pools surrounded by a vast park, a Jacuzzi, a solarium-terrace, a gym and the wellness centre with a range of different treatments and massages.
Mexican cuisine is famous for its wide variety of recipes. It is recognised for its distinctive and sophisticated flavours which incorporate many different spices. It is a combination of gastronomic traditions, including Mesoamerican and European ones, as well as many others, which is why the buffet restaurant and the different themed restaurants of the hotel offer menus and dishes from all parts of the world.
One of the best all inclusive resorts in Mexico, you will find a range of sports and activities to enjoy all day long with our entertainers, whilst the entertainment programme will ensure you make the most of every minute. The Hotel Riu Palace Mexico l is located in a shared complex with the Hotel Riu Palace Riviera Maya, Hotel Riu Yucatan, Hotel Riu Playacar and the Hotel Riu Tequila so you can find numerous activities such as table tennis, a gym, volleyball, golf and water sports like catamaran, kayaking, bodyboarding, snorkelling and much more. At night we invite you to watch shows and listen to live music or visit the “La Piñata” club where you can dance to the best beats. Your children can also participate in the exclusive Riu Land entertainment programme where they can do crafts and activities with other children.
In the heart of the Mexican Caribbean you will find the famous Playa del Carmen, one of the most beautiful beaches in the world. Although it may be tempting, you mustn’t think that it’s just white sand and turquoise water. This destination is full of surprises and places that you should visit and discover. If you want to go on excursions, we recommend you visit places like the spectacular pyramids and ruins of the Mayans, the Biosphere Reserve of Sian Ka’an, the Crococum Zoo, the Botanic Gardens and other interesting sites that you can enjoy as a family, couple or with friends. There is lively nightlife in the area of Playa del Carmen, with bars, clubs and restaurants offering excellent cuisine, cafés, terraces and beach parties. Enjoy the best Mexico has to offer and spend some time relaxing at our beautiful Mexican hotel.
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy: Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Transfer Policy: A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information: Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Ratings & reviews
TripAdvisor traveler rating
8374 reviews
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Dec 20, 2024Great To Be Back!
After 7 years since our last visit to the RPM it was great to be back and reconnect with some familiar faces! We were thrilled to see that Elena, Rigor & Amiel were still there, along with a few others we have gotten to know over the years, as these individuals always make our visits truly memorable. We were also very impressed with the entertainment crew and the job they do. These kids were very funny, engaging and quite talented - we truly enjoyed their stage productions, not to mention their energy & efforts to entertain down at the pools and beach. As always, housekeeping and the wait staff in the restaurants did an excellent job! The only noticeable drop in service was the bartending staff at the pool bar. Where they used to be fun & engaging, a good number of them seem disinterested and unappreciative of tips and would even ignore you at times. There were a couple I recognize that perhaps need a change of scenery. Pastor was a very good hire though - keep him and give him a raise! All in all though, we enjoyed our stay and look forward to our next visit.
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Dec 19, 2024Enjoyable stay
We really enjoyed our stay at the Riu Palace Mexico. The staff were superb and really friendly, the location was great and the food excellent. Will hope to visit again in the future...
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Dec 12, 2024
Beautiful views and great food!
Very clean, friendly and good food and drinks! All employees say hi and are welcoming, can walk to beach which was beautiful! The pools clean, a little cold but drinks warm you up!
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Dec 12, 2024
Sahagun Family
I’ve been to many RIUs and so far Palace Mexico has been by far the best!! Great performers for both adults and children. Huge shout out to Jessi and Marlén from RIULAND. We spent most of our time with our children at RIULAND and always looked forward to the kids show to see Kalu. All staff have been extremely helpful and polite. Extremely clean and the food options were exceptional!! Will definitely be going back and will highly recommend to friends/family.
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Dec 12, 2024
Wonderful
Everything was wonderful. We were on a couples trip with our friends for my 30th birthday. They even decorated my room for me without anyone asking which I thought was very sweet! Location was great and walking distance from food and shopping. Also a plus when we found out we could visit the other RIU hotels that were near us.