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Hotel overview
In a beachfront location just 3km from Playa del Carmen, Mexico, the elegant Hotel Riu Palace Mexico (24h All Inclusive) is aesthetically decorated in line with the traditional style of Mexican estates.
The excellent service at our all inclusive resort in Mexico makes it the perfect place to get away from it all and regain energy in the heart of a natural atmosphere. The Playa del Carmen hotel includes two fresh water swimming pools surrounded by a vast park, a Jacuzzi, a solarium-terrace, a gym and the wellness centre with a range of different treatments and massages.
Mexican cuisine is famous for its wide variety of recipes. It is recognised for its distinctive and sophisticated flavours which incorporate many different spices. It is a combination of gastronomic traditions, including Mesoamerican and European ones, as well as many others, which is why the buffet restaurant and the different themed restaurants of the hotel offer menus and dishes from all parts of the world.
One of the best all inclusive resorts in Mexico, you will find a range of sports and activities to enjoy all day long with our entertainers, whilst the entertainment programme will ensure you make the most of every minute. The Hotel Riu Palace Mexico l is located in a shared complex with the Hotel Riu Palace Riviera Maya, Hotel Riu Yucatan, Hotel Riu Playacar and the Hotel Riu Tequila so you can find numerous activities such as table tennis, a gym, volleyball, golf and water sports like catamaran, kayaking, bodyboarding, snorkelling and much more. At night we invite you to watch shows and listen to live music or visit the “La Piñata” club where you can dance to the best beats. Your children can also participate in the exclusive Riu Land entertainment programme where they can do crafts and activities with other children.
In the heart of the Mexican Caribbean you will find the famous Playa del Carmen, one of the most beautiful beaches in the world. Although it may be tempting, you mustn’t think that it’s just white sand and turquoise water. This destination is full of surprises and places that you should visit and discover. If you want to go on excursions, we recommend you visit places like the spectacular pyramids and ruins of the Mayans, the Biosphere Reserve of Sian Ka’an, the Crococum Zoo, the Botanic Gardens and other interesting sites that you can enjoy as a family, couple or with friends. There is lively nightlife in the area of Playa del Carmen, with bars, clubs and restaurants offering excellent cuisine, cafés, terraces and beach parties. Enjoy the best Mexico has to offer and spend some time relaxing at our beautiful Mexican hotel.
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy: Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Transfer Policy: A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information: Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Ratings & reviews
TripAdvisor traveler rating
8511 reviews
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Mar 30, 2025Awesome place!!
Very clean and well organized location. Nothing can understate the hard work of all the people that work there. Clean grounds, excellent food and service. I will be returning again soon.
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Mar 28, 2025Holidays in March 2025
I spent in Mexico Palace Hotel very nice holidays. Very kind and supporting staff, good organization and extremly professional care about rooms. Location is amazing, long and wide beach, palms, service with drinks and reasturants close to it. We had nice evenings both in the hotel as well as in the Playa del Carmen city. Lots of opportunities for trpis to learn about the culture and history but also to see the nature. There is the only one week point. Some of the rooms should be renovated as we heard negative opinions but I hope the owner will invest and manage it soon. I would recommend to everyone this hotel and at least 10 days of vacations in March.
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Mar 28, 2025
Good for family vaca
Clean and well run, very friendly staff, very easy to settle in and relax. First time at all inclusive and it was great for parents with teens.
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Mar 28, 2025
Wonderful resort
We have previously stayed at the Tequilla and Lupita also in Playacar. The hotel is immaculate, very grand with grounds that are maintained to a very high standard. The staff here work incredibly hard to keep all areas spotless. Check in was extremely fast and fuss free - I think Ulysses was the member of staff that attended to us, he was extremely efficient. Our room was spacious and although the rooms could all do with some updates it was perfectly adequate. I like the layout of this resort, it’s simple! The beach is stunning…we didn’t go in any of the pools but they looked lovely. The buffets were very very good, the best all inclusive buffets we have experienced. Restaurant wise we ate at the Asian which was good but had a very small menu, and the steakhouse…..crab cakes were soft and not like the pictures on the menu but the surf and turf was good. We revisited and I had New York strip steak - it was so fatty, I had to cut off nearly a third of the steak! For this reason we chose the buffet for the rest of the trip and were quite happy with that. The BBQ on the beach is really good. The coffee shop is fantastic, with some lovely snacks and cakes. There is a 24hr lounge with good coffee, a fridge full of alcohol and water, beer on tap and soft drinks. There is a constant supply of hot food too, from burgers to chicken nuggets, breakfast options and desserts. The gym is small but has enough for a holiday workout. Walking distance from playa del Carmen and the Playacar plaza shops. This was our favouri resort in Mexico (we’ve been 7 times) we will be back!
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Mar 27, 2025
Amazing experience
From the moment we arrived at RIU Palace Mexico, we were impressed. The staff's genuine smiles and hospitality made us feel so welcome. We were also amazed by the cleanliness and attention to detail. The resort grounds are gorgeous and immaculately maintained. The pool and beach areas were pristine and beautiful. The service was impeccable. All the bartenders and servers were excellent. The resort has a diverse range of dining options, from authentic Mexican cuisine to Asian Fusion. The buffets offered at breakfast, lunch, and dinner was all amazing. The all-inclusive aspect meant we could indulge without a second thought. We really enjoyed all the activities provided at the pool, like water fitness classes, the foam party, dance party, cocktail class, BINGO, Belly Flop contest and more. The staff ensure there is never a dull moment. The evening entertainment was also a highlight. Shout out to Alex, Jessie, Eric, Pamela, Paola, Danny, Gustavo, Emiliano, and the other RIU staff. They made our stay extra special. If you're looking for an unforgettable all-inclusive experience, look no further than RIU Palace Mexico. We can't wait to return!