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Hotel overview
Exclusively for adults, the Hotel Riu Palace Macao is an impressive complex located in the city of Punta Cana, Dominican Republic enjoying a beachfront location on Arena Gorda: a paradise of palm trees and turquoise water for perfect holidays in this Caribbean destination.
The Hotel Riu Palace Macao is located within the Riu Resorts complex together with the Riu Palace Punta Cana, Hotel Riu Bambu, Hotel Riu Naiboa and Hotel Riu Palace Bavaro, and like its neighbours, it offers an entertainment programme that you can enjoy all day long. The All-Inclusive system gives you the opportunity to try out various activities and sports such as table tennis, gymnastics, water polo, volleyball, windsurfing, sailing, kayaking, bodyboarding and much more.
The beaches of Punta Cana are considered to be some of the most beautiful in the world. Here you can breathe in an authentic Caribbean atmosphere with palm groves, coconut palms and a unique feeling of peace in the world.
The high quality service at the Riu Palace Macao makes it a unique and incomparable place. Enjoy the best offers of Dominican Republic and spend some relaxing time at the hotel.
Location
Punta Cana - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property,
at their own expense. Parties in rooms are not permitted.EFFECTIVE FROM 03/30/21
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
5609 reviews
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May 10, 2022Super holiday
We had a lovely holiday and the facilities are good but the maintenance lets the hotel down. Socket plates are glued on and I think some refurbishment is needed. However the facilities, friendliness of the staff and the location compensate for all that.
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May 08, 2022
Overall lovely holiday but not perfect
The Macao, although part of a larger complex with four other hotels, is the smallest. Apart from a few occasions, when holiday makers including children, wandered through, this hotel sits in its own adult only bubble. The hotel, especially some rooms, including ours, need updating. All the food was fantastic!!! What was a problem with our holiday had nothing to do with the hotel and I do understand that everyone is entitled to their own holiday experience, especially after holidays have been restricted due to Covid. The problems; loud and obnoxious Americans (mostly). The banging of hotel room doors, no need at all but closing them quietly this was obviously a challenge to many! Also shouting, whilst walking along the room corridors. As the casino closes at 2am and the disco at 4am, we were woken on a number of times. One occasion we did phone through to reception as we were woken, with what sounded like someone using a police battering ram. In fact it was a male of the next door room, whose partner had locked him out. It was 3am. Security did take care of this. On the same night, someone was having a pool or balcony party, the noise was eventually turned off. So thank you to the hotel for sorting these two issues but we understand that you can’t stop the selfish people that do not understand that everyone deserves peace and quiet, especially late evening / early morning! Etiquette seems to have been lost.
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May 08, 2022Disappointment doesn’t come close
Was so looking forward to this holiday What can I say, rooms Need updating Ours had no hot water first night Air conditioning we had to turn off due to the knocking noise Complained but just got ignored Breakfast is great and lunch ok but A-la- Carte. Is terrible for a four star hotel this is not acceptable Only one pool was clean the swim up bar pool was know as the pee pee pool for the younger guests who just stayed in the pool drinking solidly for hours and not getting out totally disgusting! Overall this has ruined a long awaited holiday due to Covid and ruined it for us
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May 06, 2022
50th Birthday trip
This was a straight disappointment. The rooms are old and outdated. The chairs are filthy. The bed feels like your sleeping on a floor and the food was cold. Would not advise this place for vacation.Stay away!
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May 05, 2022
Relax & Rest, Riu will do the rest.......
I've been going to the Riu Caribe in Cancun since 1999. My 1st time at the Riu Palace Macao, Punta Cana DR. I will definately come back. I enjoyed the set up of the place, employees, dining, and of course the entertainment. So clean, it was a big place, but it felt so cozy being there. You've got this place done right by me and my friends.