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Hotel overview
Location
Cancun - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
*Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.*
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec24 - 30Apr25
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Ratings & reviews
TripAdvisor traveler rating
4809 reviews
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Nov 19, 2024Best trip ever to Cancun
I wish I could give 10 stars. Every staff member was super nice and very accommodating. The entire facility was clean. Food was great. Drinks never stopped flowing. Are rooms were very clean and kept. We will definitely come back. We loved the white party that was a great time.
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Nov 19, 2024
Fantastic Vacation!
This is the fifth time I have stayed at this resort. I love it everytime, never disappointed. Rooms were emaculate, service was outstanding, can't wait to come back!!!!!
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Nov 19, 2024Enjoyable
Had a good time. The evenings entertainment could have been better on the nights at the white etc parties at the other RIU hotel. At times at night there was noise from other holiday makers which unfortunately disburbed our sleep. Everything else was good.
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Nov 18, 2024Great pool and beach, everything else .. yuck
The Riu Las Americas is a 2-3 star resort. The rooms were bad. Bad! Big moisture issues. All of the rooms smell like mildew and mold. The bathroom ceiling corners in my room (+ other friends rooms) have black mold in them. I assume it’s easy for the mold to grow since the rooms are damp 24/7. The bed sheets are always damp, towels and clothes never dry no matter how long you hang them inside. Due to the dampness, the bed and bath linens smell sour. Just forget about the couch - damp, sour, definitely did not sit there. Damp linens aside, the tile floors throughout the room and bathroom are constantly slick because they too are wet from humidity. Had to be careful to not slip! The food was okay - what you expect at an all inclusive. Tried several restaurants and the buffet. Wait service was good! Enjoyed not having to make reservations for a la carte. The drinks were poor - bottom shelf liquor, either very very sweet, or watery. Didn’t have a single “good” cocktail. The house wines are … not good. Stuck to the Dos Equis! Pool and beach were nice!! Entertainment at night was what I expected - not great, not awful. Overall it was fine. I wouldn’t go back.
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Nov 18, 2024Overall Okay
When you enter the hotel the lobby is large and open, it has a nice vibe and looks clean. The staff are very accommodating and the kitchen and service staff work hard to ensure you have what you need. Where my stay was not so good is the food is below par and tastes very bland. The buffet has some good items but depending on your tastes you’ll find what you like. I assume this is to cater to all the different cultures and people they host. If you want good food go offsite, I highly recommend a taco tour while you stay in Cancun. I had a bad experience with the exchange desk where I asked to have 120 USD changed to Canadian. They said they didn’t have that amount in Canadian or the proper change so I offered them to put it back on my credit card but they gave me 140 Canadian and charged my credit card and gave me back the USD. So essentially did nothing for me and cost me 18$ to do the transaction so I was very unimpressed by this misunderstanding. Make sure you triple check before you do any transactions with them most exchanges are okay but I had this one poor experience and had to exchange my currency back in Canada where they understood what I needed. The 24hr snack room smells very off and I could not spend more than a few minutes in the room. Also the shower had an off smell but I believe this is due to the pipes/water used. I’m not sure I would book this hotel again and would likely try a different one to see if I have a better experience overall.