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Hotel overview
The Riu Palace Kukulkan Adults Only (All Inclusive 24h),This is an Adults Only category it is located at the heart of one of the most touristic destinations in Mexico, Cancun, the property is situated on a dazzling stretch of white sand beach and framed by tropical vegetation and crystal clear turquoise water And with the opening of these sophisticated adults only resort, the new Elite Club concept is being introduced, elevating the experience even more with exclusive room locations, enhanced services in and out of the room and more upgrades for the ultimate vacation.
The wellness centre is fully equiped to offer unparalleled relaxation possibilities. Massage treatments, relaxing pools and steam baths add up to the mix with the variety of treatments to chose from. Also the hotel offers sauna, jacuzzi and swimming pools, where a sunbathing with a cocktail is a must.
Our renowned All Inclusive system invites you to taste a huge variety of dishes from local to international recipes. o Its great variety of culinary options will leave everyone more than satisfied. Additionally to specialties that go from Japanese to Gourmet Fusion, guests will also enjoy daily signature drinks created by a mixologist at the lobby bar, a Burger bar by the pool, improved Capuchino bar and room service menu including vegetarian options of the hotel by serving wonderful cuisine such as: japanese, italian or mexican.
Getting fit in your holidays is possible with the gym, sport activities, volleyball, and also water sports as kayak and snorkel. Adults won't feel bored thanks to the live shows, music, and other entertainments during the day and night.
In the surroundings of Cancun are natural spaces and heavenly beaches. You just can not miss the most popular visit of Cancun, "Chichén Itzá" the fantastic maya ruins or Isla Mujeres to see the protection and reproduction of the turtles. Visiting the different museums with the history of this region or climbing up the scenic tower to enjoy some unbeatable colorful views of the city and coast is just the beginning of these unforgettable holidays.
Both guests and relaxation seekers will enjoy a diversity of indoor and outdoor activities, adding to our daily and nightly entertainment programs with live shows and music.
All this contributes Cancun being an incomparable destination. Enjoy the best offers of Mexico and spend some relaxing time at the hotel. For more information you can consult our Cancún travel guide.
Location
BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - A minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Ratings & reviews
TripAdvisor traveler rating
1226 reviews
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Jan 26, 2025Food is the issue!
This is not a first time for us with RIU chain! The location is lovely, except the windy and stormy sea conditions are unpredictable! Lovely beach, except for the local venders that are swarming around you like pests, trying ti sell you some trinkets.The hotel staff is very accommodating, when they can understand you, very low percentage of English speaking personal ! The rooms and grounds are well kept! The biggest concern is food! I was finagled into buying the Elite Club package , due to the screw up with my room accommodation, reserved the King size bed, was offered the 2 double beds, which was unacceptable ! So in order to upgrade to a higher floor and the King Sz bed I had to buy Elite club package, that included the separate restaurant just for club members and separate swimming area and some ather perks. The food was not better than, the regular venues lots of verities, but quality very poor grade, plus the preparation is on the level of the cafeteria cafe at best! You have to tip everyone if you want to get what you should be getting for free at the all inclusive resort! Meat is overcooked everywhere and inability to get a medium rare beef burger is near 0! Fish, seafood , fowl is starting with a frozen product! The fruits are not ripe and tasteless , so are the veggies overcooked and flavourless or overly spiced! The desserts do look good, but the taste and textures are nonexistent! I’ve tried them all , just one bite and you knew it’s just empty calories! The crepes were the only salvation for a desert lover, but the sever is down right rude ( she does only crepes)!The ice cream is powdery and grainy( cheap) low quality! Entertainment is loud till 11:00 pm and quality of performers are at the level of amateurs!
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Jan 25, 2025World Class Facility & Service
From the time we arrived to the end of our stay we enjoyed luxurious surroundings that were impeccably cared for daily. A pleasant staff who clearly all love their jobs and provided amazing service.
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Jan 25, 2025
Best hotel in Cancun
I can not say enough good things about this resort! The staff is amazing and always there to meet your needs. The food is by far the best I have had at any all inclusive resort. The rooms were top notch and since it is only a couple years old they are in excellent condition. There were 4 pools but one was dedicated to the Elite Club which we did not do and frankly felt there was no need to pay extra. The swim up bar was the busiest, the middle pool was the activity area and the far left was the quieter and warmest of them all. There were plenty of dining options and the best part no reservations needed. If they were busy they gave you a beeper to come back when your table was ready. The beach was very nice and no seaweed! This resort is top notch and we will definitely be back.
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Jan 25, 2025
Birthday Celebration 🎂
From the moment we arrived we were greeted with kindness and warm smiles. The staff was attentive, efficient and genuine. The resort is beautiful. The lobby had a swanky vibe, the grounds were clean, the sand on the beach was soft with minimal sea weed. Staying at the resort gives you access to other Riu Resorts in Cancun. While the entertainment at this resort wasn't a highlight for our party, we did enjoy the small joys the resort provided like featured cocktails of the night, pop up stand at the pool area, fitness classes, and themed party access at other resorts with shuttle transportation. We were a group of 3 with different dietary needs and we all found things we could enjoy at the Don Julio Buffet. The breakfast was my favorite, omelett station, and juice bar were top tier. In addition to the buffet there were 5 sit down restaurant to choose from we tried 3 of them Krystal's by far was our favorite the short ribs of beef was tender, everything we at was flavorful. Yhe quality of the food was impressive for an all inclusive resort.The bars were stocked with premium alcohol choices. Espresso Martis were among our favorite. Riu Kukulkan is smaller than the other locations it offers a more relaxing vibe, with less crowded pool areas compared to Riu Cancan or Caribe. We also noticed that those locations did not have the same premium liquor options. If you're traveling as a couple or a group this resort has something for everyone to enjoy. We highly recommend checking it out!
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Jan 25, 20254 star review
Great hotel to stay in if you are looking for quiet nights. There's some evening activities, but everything winds down by 11 pm local time. Food is okay. The evening restaurants give you an opportunity to sample unique cuisine, while still having typical food options if you'd like. The only reason why I'm only giving 4 stars is poor communication between the sales office (off-site) and the front desk. I had to adjust my stay by 1 day (due to flight issues getting there), but the front desk did not adjust my stay until the very last day, even though the sales office had more or less okay'ed the adjustment (after talking with Southwest Vacations). The whole adjustment process was not made very clear to me, resulting in several discussions with front desk people (some of whom were very helpful and understanding) and several back and forth phone calls with Southwest Vacations. If you use Amstar for airport transportation, there are reps there every day to help you get back to the airport. You do need to communicate in person and verbally with the bellhop when you are waiting for the shuttle to take you back to the airport on your departure day. (they almost left without me, even though I was standing outside)