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Hotel overview
Location
Aruba - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th, 11th or 16th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 01May25 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Ratings & reviews
TripAdvisor traveler rating
9278 reviews
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Apr 22, 2025Reckless customer service
We are at the hotel right now. There is a renovation/construction going in the hotel right now 8am to 5pm which they never announced on their website or any other agents website so deceiving and cheating customer service. Save your money and find a better more quiet place for nice quiet vacation. They don’t even have any running music to mask the noise of the ongoing construction. They just don’t care.
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Apr 21, 2025Great vacation in Aruba
We traveled to Aruba from Toronto, there were three of us, my husband, my toddler and me. We absolutely loved our stay at the RIU, it was so convenient to have the all inclusive experience with a little one. The food was delicious, the staff was friendly and accommodating, rooms were clean and all facilities were clean. I took one star off for the following reasons: We didn’t realize prior to our visit the RIU kids area was ages 4+, but we didn’t mind having to stay with our child if he wanted to participate in activities. Every time we went to go check on RIU land it was locked or empty, not sure if that’s due to staffing or lack of children participation. Next, there was only one working elevator in our entire building (other was broken the whole week). We couldn’t even take the stair because it was only an emergency exit. Finally, good luck getting a table at one of the restaurants onsite that are only open for dinner, especially the steak restaurant. You have to line up about 45 minutes before opens to get a seat or a place on the waitlist. Restaurant opened at 6pm, we arrive at 6:30 to put ourselves on the waitlist and there are 50 people ahead of us. We ended up eating at the buffet for most dinners which we didn’t mind because it was all very good. That being said, we’d definitely come back to the RIU palace.
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Apr 21, 2025Excellent but no steak for us
All was excellent, had a situation with the AC in the room leaking and it was handled immediately and was good the rest of the trip. We went to the steak house which was kind of a mess with service, was very bad for the time we were in the restaurant we never got bread. After 15 to 20 minutes we had a medical emergency and we had not even received bread yet. Not sure if it was a new staff in training or what but it was not good.
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Apr 20, 2025
Exterior amazing . Rooms not the best comfort and as clean as the outside .
Beautiful location, food is excellent the best, pool, grounds and exterior is amazing, clean and wonderful. Staff is super amazing! Only negative comment is the room. Needs to be renovated, very old and not as clean. Mattress are old and dirty needs changing it is too firm, hard and uncomfortable. Pillows are way too small . That’s about it other than the room the resort is fantastic! The view is the best part of the room.
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Apr 19, 2025
food poisoning
This is our 4th year here. Every year has been wonderful except this one. We will not go back. We booked elite for the first time. Room was nice, staff accommodating and kind, the food has gone way downhill. The Thursday we were there (stayed 9 days) I was very sick with nausea, diarrhea, and headaches. I stayed in bed all day long after spending $26 on 20 pepto bismal tablets in the store downstairs. We left the following Tuesday. Wednesday evening, I started with explosive diarrhea, nausea, and vomiting. I ate nothing Tuesday evening and only toast Wednesday morning. After 16 days of this, unable to eat anything but toast and then having to go to the bathroom within the hour I had some testing done. Turns out I had severe salmonella food poisoning which also cause colitis. I had lost 17 pounds by now. I work in the medical field, so did everything I knew for gastroenteritis etc before doing testing. I now realize I had food poisoning twice, which is why my body couldn't fight it off the second time. We received a raw steak at the elite restaurant which we sent back even though the waitress argued a bit that it was fine, the food at the buffet was mostly cold and sitting under heat lamps for who knows how long, and some things just didn't taste right. I think they have so many people they are just hurrying to get people in and out. I have honestly never been so sick with fever, chills, night sweats, diarrhea, and vomiting for so long. Unfortunately, for almost $10,000 I won't be returning. Very disappointed.