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Hotel overview

Combining charming Mexican architecture, distinctive ambiance and state-of-the-art accommodations, this alluring family-friendly getaway provides the perfect setting for unforgettable escapes. Polished guestrooms are fully stocked with a mini-bar and liquor dispenser, while the array of sports and activities provide around-the-clock entertainment for all ages.


Location

Riviera Nayarit - Beach
Puerto Vallarta, Jalisco, Mexico - Gustavo Diaz Or : 9 miles

Property information

Year Built: 2002
Last Renovation: 2013
Accessible rooms: 4
Floors: 6
Total rooms: 700

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory Please note when booking a 2 Bedroom Family Room, the minimum occupancy for this room category is: 3 Adults or 2 Adults and 2 Children between ages 2-12. The hotel will not honor/confirm bookings with 2 Adults and only 1 child.
Advisory We are excited to announce the renovation of RIU Jalisco in Riviera Nayarit. The renovation will start on August 18th, 2025, and the hotel will reopen on December 20th, 2025. we sincerely apologize for the inconvenience.

General policies & fine print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.

General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed
Early Departure Policy:
  • Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
  • Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec24 - 30Apr25
  • Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_3.5 6848 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Loved it!,

    It was an excellent resort. Highly recommended. I would definitely return there again. Food was very good and the variety was excellent.

    Nov 20, 2024
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Our stay was ok...kinda. Other than the mold on the box spring/mattress, it was fine.

    The property is beachfront, beautiful beach and view of the ocean. The fountain and the trees are gorgeous as well. The pools are a little smaller, but the activities in the pool from the RIU staff were very entertaining and fun. Food was okay, nothing spectacular. Coffee was NEVER hot, barely warm lol. All the drinks tasted the same. This was our first stay in a bigger resort, I think we were a little spoiled at our past resort, servers served us in the pool and at our lounger around the pool. Not the case here, you have to line up for drinks or food. The food was decent, we did try the steakhouse, it was alright, again, nothing spectacular. Mostly we ate at the buffet for lunch and supper. Staff were always very friendly, accommodating and helpful. Room smelled of mold all week, we just figured it was due to the humidity and heat. Did not realize until the day we were leaving that the box spring/mattress were all full of mold!!! Our luggage and clothes are still gross and stinky after returning home. We have attempted to disinfect everything, but most likely will have to throw it all out in case we transfer mold to our homes.

    Nov 19, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    It was awesome!

    Our stay at Hotel Riu Jalisco was amazing!! Our room was very nice! The beds were comfortable. We were happy that they supplied us with water and extra drinks in the room. Whole staff starting with Guest service, Gift shop employees, house keeping and restaurant staff were all very nice and so helpful. We definitely will return to this hotel.

    Nov 19, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Girls Trip 2024

    Had an wonderful time. Beautiful resort. Food was good. Loved they had specialty restaurants but you didn’t have to make a reservation.

    Nov 18, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Fantastic resort

    I loved everything about this resort. Lots to do and everyone was so friendly. It was relaxing. Will definitely concider coming back at a later date.

    Nov 18, 2024