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Hotel overview
Location
Riviera Nayarit - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers,
One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult
terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property,
at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.
General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Ratings & reviews
TripAdvisor traveler rating
6883 reviews
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Dec 20, 2024Stay Dec 6-13 2024
O complaints with this resort. Food was great, grounds were beautiful and the entire staff were very happy and always there to please. The pools were clean and the temperatures was warm. It was really easy getting a cab, by asking the front desk and they were on site within minutes. The beach was amazing and clean and the ocean is easily swimable. Overall we would recommend this resort.
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Dec 19, 2024Friendly Staff, But Facilities and Cleanliness Could Improve
We stayed at the RIU Jalisco from December 6–15, 2024, with a group of seven. Throughout our visit, the staff were consistently friendly and hard-working, which we genuinely appreciated. Unfortunately, during our stay, four members of our party—including both children and an older adult—experienced stomach issues that lasted about 24 to 48 hours. While we can’t confirm the source of these illnesses, we feel that adding more visible hygiene measures in the dining areas, such as providing hand sanitizer at restaurant entrances, might help prevent similar occurrences. In addition, some aspects of the property felt dated, particularly the pools, which could benefit from renovations to bring them up to more modern standards. Overall, we value the kindness of the staff but hope that management will consider enhancing cleanliness practices and updating certain facilities to improve the overall guest experience.
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Dec 19, 2024
We’re back!!! I love this place
Once again return to the Jalisco because it’s our favorite stay when we visit puerto Vallarta. Always a pleasure and great service. The front desk staff always pleasant and helpful, my favorited are Esaul and Edgar who always go out of their way to make our stay extra special. Victor the director is fabulous and great for this establishment. Every morning we see him at breakfast and it starts our day off right. The bellboys are always smiling and work extra hard so make sure you tip them well. A couple dollars goes a long way. Luis is extra special!!! The guys at the scuba caribe are funny and always happy and there’s boogie boards and parasailing available!! Thank you always Aron and Leo! Servers from breakfast, lunch and dinner are always providing myself and my husband with top notch service and after coming here for many years we’ve developed a great relationship with many. Barbara, Sandra, Ramona, Alonso, Juan and Caleb there’s many many more but these are our favourites. Thank you once again Riu Jalisco staff for making our vacation well worth it. We will be back in 3.5 months and leaving today but gracias for everything
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Dec 17, 2024
Family vacation
My family and I stayed at the riu Jalisco during December and thoroughly enjoyed ourselves. The food at the buffet was fantastic, the entertainment was amazing and the grounds were well kept. We will definitely be back. Thank you
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Dec 16, 2024Good value
For the money we paid, I was good. Tons of children there so if you want a honeymoon hotel.. this is not the place.