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Hotel overview
Location
GuanacasteProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy- Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Ratings & reviews
TripAdvisor traveler rating
10368 reviews
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Jan 21, 2025Would recommend!
Staff was friendly and helpful! I would say some of the best food I’ve had at an all inclusive resort in a long time.
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Jan 20, 2025Jan 11-18
We were at this resort Jan 2025 and previously 15 years ago so we thought go again. Sorry to say facility's are showing age. This resort is set to close in April 2025 for 6 month reno. Overall the place is huge, staff was excellent as was the food. Rooms are a bit musty, AC wasn't working 1 night when returning from an excursion, went to front desk and service tech was there in 10 minutes and fixed in another 10 minutes. Beds are hard, and pillow were the worst to get comfortable with. Beach area wasn't cleaned up after weekend party time. The staff does try to ke things happen, and food was great, other than having to line up ahead of time to get into the al la carte's
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Jan 19, 2025Staff entered our room at night while we were asleep.
Recently stayed at the Riu Guanacaste. We had to change rooms twice due to no outlets. They refused to give us a room with two outlets and said we had to "ask for outlets". We ended up losing our ocean view room because of this. Worst of all, they never moved us in the computer and a guy from housekeeping entered our room at 10:30pm...no phone call and did not knock. Just used his key to open the door and come into our room when we were sound asleep. We had to go to the desk to see if they sent someone and they initially lied and said they didn't. After inform them that he had a brown uniform on they admitted they made a mistake and had sent housekeeping to the room to see if anyone was in the room. We had to find out if this was a break in or staff. Worst hotel I have ever stayed. No linens, desk staff was not helpful at all. Don't stay here!!!
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Jan 19, 2025
Very poor customer service not enough employees to handle your needs for this resort
The a/c did not work and after many attempts to get fixed finally on the third night moved rooms. The front desk never answered the phone. There is not enough staff to handle customer service. Trying to eat dinner was unacceptable for an all-inclusive resort. The restaurants would open at 6 pm and must get in line at 5:30 pm in hopes of not getting turned away to return at 7:15 pm. Need servers by the pool to take drink orders and cannot get water when wanted.
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Jan 19, 2025
Great for our family
For us, it was almost perfect. We are a family of 5 with elementary aged kids. The property is older, but very well built and laid out. Staff were all very friendly and helpful. The food was all pretty mediocre, but that's expected at an all inclusive of this level, we didn't mind and kids didn't notice. We just had to keep them from eating endless ice cream! Best food I thought was the tacos or chicken from the daytime snack bar. The beach is dark sand with lots of vendors but not too pushy or harassing. There is a monkey family in the trees past the palace. They like grapes and eggs.. not banana. Shout-out to Geo and Miguel at the pool bar, great service. Be aware, most Americans had brought tip money. I didn't know to, but still got friendly interactions. We will definitely be back!