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Hotel overview

Just a short drive to the shopping, discos and restaurants of Cancun’s popular Hotel Zone, the Riu Caribe provides an exciting retreat for families and active travelers. A great value, guests to the Riu Caribe are treated to splendid, tropically-decorated guestrooms, modern fitness facilities, a popular kid’s club, 24-hours of upscale dining options and a selection of bars and lounges. With impressive Mayan-inspired architecture and a great location overlooking the crystal clear waters of the Mexican Caribbean, the Riu Caribe provides the perfect setting for family getaways and action packed vacations.


Reopening after a complete renovation on August 26, 2023, Riu Caribe Hotel will be the stage for your next vacation full of fun! This family beachfront resort will feature modern design, but also adding thrilling new services and amenities with the arrival of our successful and latest entertainment concept for adults: Riu Pool Party! Get ready to enjoy the 24-hour all-inclusive experience RIU is known for.

Location

Cancun - Beach
Cancun, Mexico (CUN) : 13 miles

Property information

Year Built: 1997
Last Renovation: 2023
Accessible rooms: 4
Floors: 9
Total rooms: 506

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory All Student/Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. Guest disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not allowed. If a Student/Spring Breaker Group is accepted a. Minimum Age requirement: 21 years of age or older. b. Hotel may request proof of age in the form of passport or official ID
Advisory The state of Quintana Roo will be charging a sanitation tax of $79.20 per night per room occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th, 11th or 16thcomplimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Spring Break Policies - 

1. Student / Spring Breaker Groups (21 years of age or older) will be accepted ONLY at Riu Cancun & Riu Caribe.

2. All Student / Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. RIU Hotels & Resorts reserves the right of admission and may reject any request at its sole discretion.

3. If a Student / Spring Breaker Group is accepted:

a. The number of rooms will be deducted from the contracted allotments

b. Minimum Age requirement: 21 years of age or older.

c. The Hotel may request proof of age in the form of passport or official ID

d. Each room must submit a signed liability agreement upon check-in.

4. At all other RIU properties Student Groups / Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year.

5. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense.

a. Parties in rooms are not permitted

6. Student / Spring Breaker Groups must comply with any protocols (hotel and government) in place at the time of stay at the hotel.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed
Early Departure Policy:
  • Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
  • Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 781 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excellent experience

    This was our first time at this resort and I can’t wait to come back. The beach was amazing and the were breathtaking. Everyone that we met was friendly and welcoming. We didn’t want for anything and the food was great. I would highly recommend this resort.

    Mar 12, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Beyond disappointed

    Beyond disappointed with the front desk staff and the entire check in process . Just arrived today , I have stayed at many Riu hotels in the past as well as several other all inclusive chains . NEVER have I received so much run around about rooms being ready and being unable to accommodate a group to be on the same floor or building. We were lied to and told our request would be accommodated when we checked in and then when we got our room keys ; we find out we’re scattered on different floors and different parts of the building . It’s not like it’s a big group either , just 4 rooms. We have arrived since 12 noon and one room still isn’t even ready yet and it’s close to 4pm now , Now while I understand the check in time is at 3 , other Rius have always accommodated earlier check in in my past experience with rooms ready by at least 2pm . When asking for an update around 2pm , the staff said they could not provide one and we just have to wait till 3 . Also No welcome drink or water offered at check in . And no care in the world from the front desk staff when raising my concerns multiple times . Hoping the rest of the trip is going to be better .

    Mar 12, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great location and staff

    We had an amazing stay with so much activities and staff very friendly. I would definitely recommend the place. We had an amazing stay with so many activities, and the staff was very friendly. I would definitely recommend this place.

    Mar 11, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Beautifull

    My best trip! Everybody was amazing, and I will definitely be coming back. The weather and food were perfect, and the entertainment was fun.

    Mar 10, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Nice vacation!!

    My wife and I vacationed here and had a great time. Staff is very friendly and resort is very clean.

    Mar 07, 2025