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Hotel overview

A regal landmark against the Cancun skyline, the Riu Cancun captures the radiance of the bright Mexican sun and the natural beauty of the Caribbean Sea. Ideal for active travelers, families and spa enthusiasts, the Riu Cancun provides oceanfront facilities and a great location nearby the dining, entertainment and nightlife of Cancun’s Hotel Zone. Surrounded by manicured gardens and sparkling pools, guests enjoy unforgettable dining, nightly entertainment, a night club, fun-filled activities. Where the sun and sand of Cancun, Mexico create the perfect setting for relaxation and fun, the Riu Cancun helps create vacation memories to last a lifetime.



Location

Cancun - Beach
Cancun, Mexico (CUN) : 12 miles

Property information

Year Built: 2003
Accessible rooms: 6
Floors: 15
Total rooms: 569

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory All Student/Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. Guest disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not allowed. If a Student/Spring Breaker Group is accepted a. Minimum Age requirement: 21 years of age or older. b. Hotel may request proof of age in the form of passport or official ID
Advisory The state of Quintana Roo will be charging a sanitation tax of $79.20 per night per room occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions. 

Spring Break Policies - 

1. Student / Spring Breaker Groups (21 years of age or older) will be accepted ONLY at Riu Cancun & Riu Caribe

2. All Student / Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. RIU Hotels & Resorts reserves the right of admission and may reject any request at its sole discretion.

3. If a Student / Spring Breaker Group is accepted:

a. The number of rooms will be deducted from the contracted allotments

b. Minimum Age requirement: 21 years of age or older.

c. The Hotel may request proof of age in the form of passport or official ID

d. Each room must submit a signed liability agreement upon check-in.

4. At all other RIU properties Student Groups / Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year.

5. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense.

a. Parties in rooms are not permitted

6. Student / Spring Breaker Groups must comply with any protocols (hotel and government) in place at the time of stay at the hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed
Early Departure Policy:
  • Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
  • Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.0 14025 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Birthday Trips

    My birthday trip was absolutely amazing! I stayed at the RIU in Cancun, and everything was perfect from start to finish. The resort was stunning—beautiful views, delicious food, and top-notch service. I loved relaxing on the beach, enjoying the sunshine, and soaking in the tropical vibes. Every day felt like a celebration, and I truly felt pampered and appreciated. From fun activities to peaceful moments, it was the perfect balance. I’m so grateful for the memories and the chance to experience such a wonderful place. This trip was everything I needed and more—unforgettable in every way!

    Apr 21, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great trip.

    First time at a RIU property and I was pleasantly surprised! The grounds were absolutely beautiful. Rooms are very standard and nothing special at all but I enjoyed the ocean view. Food is what you would expect from RIU but you’re they’re for the party! Great time and great vibes. Will try another RIU property.

    Apr 20, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    The stay was good- Kind of Spring Breaky- at the swim up bar.

    This is our second stay with RIU Cancun. we had a good time. Staff works hard to please. Good food and drinks. Drinks may be too strong at times. A la carte restaurants are very good and great service. RIU theme parties are a blast even if your 55+. Staff decorated our room for my wife's birthday. Transfers included with RIU Booking were a huge hassle - especially the return. Ended up taking uber. RIU staff blamed the contractor, but my reservation was with RIU. Hallways are very noisy all night with drunk people and doors are loud. I wish people at the swim up bar would get out of the pool for the bathroom. IT was impossible for staff to keep the pool clean and balanced. Some guests get far over-served. So many shots- I wasn't expecting spring break. Even though there were issues we had a good time. May choose a different resort next time.

    Apr 19, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Spring break 2025

    We loved the property. The food was better than I expected. Pool was great. Location was wonderful. Staff was great. Wish there were a few more opportunities for poolside and beachside activities/ games/ competitions. But highly recommend and I will be back

    Apr 18, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Top Notch Entertainment Staff

    Entertainment staff was awesome! Fun activities during the day and night. Restaurants were good and the buffet had a good variety of options. The steakhouse was amazing. The rooms could definitely use an upgrade, but are clean. If you have an adjoining room, you can hear everything from the room next door.

    Apr 18, 2025