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Hotel overview

A regal landmark against the Cancun skyline, the Riu Cancun captures the radiance of the bright Mexican sun and the natural beauty of the Caribbean Sea. Ideal for active travelers, families and spa enthusiasts, the Riu Cancun provides oceanfront facilities and a great location nearby the dining, entertainment and nightlife of Cancun’s Hotel Zone. Surrounded by manicured gardens and sparkling pools, guests enjoy unforgettable dining, nightly entertainment, a night club, fun-filled activities and family-friendly amenities including a kid’s pool, a kid’s activities club and a playground. Where the sun and sand of Cancun, Mexico create the perfect setting for relaxation and fun, the Riu Cancun helps create vacation memories to last a lifetime.



Location

Cancun - Beach
Cancun, Mexico (CUN) : 12 miles

Property information

Year Built: 2003
Accessible rooms: 6
Floors: 15
Total rooms: 569

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory The state will be charging a sanitation tax of  $3.82 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
Advisory All Student/Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. Guest disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not allowed. If a Student/Spring Breaker Group is accepted a. Minimum Age requirement: 21 years of age or older. b. Hotel may request proof of age in the form of passport or official ID
Advisory The state of Quintana Roo will be charging a sanitation tax of $76.00 MXN (approx. $5 USD) per night per room occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions. 

Spring Break Policies - 

1. Student / Spring Breaker Groups (21 years of age or older) will be accepted ONLY at Riu Cancun & Riu Caribe

2. All Student / Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. RIU Hotels & Resorts reserves the right of admission and may reject any request at its sole discretion.

3. If a Student / Spring Breaker Group is accepted:

a. The number of rooms will be deducted from the contracted allotments

b. Minimum Age requirement: 21 years of age or older.

c. The Hotel may request proof of age in the form of passport or official ID

d. Each room must submit a signed liability agreement upon check-in.

4. At all other RIU properties Student Groups / Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year.

5. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense.

a. Parties in rooms are not permitted

6. Student / Spring Breaker Groups must comply with any protocols (hotel and government) in place at the time of stay at the hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed
Early Departure Policy:
  • Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
  • Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.0 13812 reviews
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Fun factory as long as everyone is having fun

    Fun factory as long as everyone is having fun and has low expectations. Definitely not a 5 star resort. Small for number of rooms and has a crowded feel to it. Entertainment, food and drink is same as a 3 star. Had several problems during our stay and staff is less than helpful. Escalated to assistant manager who refused to help us with the absolute basic request. We've stayed several times at different riu places in cancun and this one was our last...not gonna give them another try.

    Jan 07, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    My Best Yet!

    My Sister and I totally enjoyed ourselves! Her 1st trip to Cancun! I'm sure it will be unmatched, but, The Staff, the Resort, the Food, the Entertainment! All Amazing!

    Jan 06, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Christmas in Cancun

    Had a great time with my family! Location is everything here… near bars, restaurants and shopping! The beach was beautiful and the perfect temperature. The food was ok but not bad. Would recommend if you’re an on the go type person!

    Jan 04, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Another outstanding stay at a Riu!!

    Honestly one of the best Riu vacations I've had in a very long time. I consider every Riu vacation to be fabulous & I've been staying at Riu's all over the Caribbean for over 20 years but this last one was just superior to some of the others! If I had to try & pick a complaint, I couldn't but I could offer a recommendation to Riu. In Jamaica, the nightly shows are amazing. Mexico lacks in this department & seems to focus on kahoot vs audience interaction by playing physical games on stage which is way more fun. The nightclub at Caribe was fabulous though!!

    Jan 03, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    It was excellent.

    Do not hesitate. It was a wonderful experience. Everyone was so nice and polite. I definitely stay at Riu Hotel again when I go to Cancun for vacation. The Riu party was so much and the drink was wonderful! The elevator looks a little bit slow to cover all of the guests in the hotel, but I can't complain because 5 elevators were working. I feel like just lots of people in there... Also, the important point is the location, location, and location!!! It is located in the center. It was just 5 min walk to Coco Bongo, supermarket, and other local restaurants. It is just in the center. If you want to go to another fancy mall or local market, you can take a bus(US$1) or taxi in front of the hotel. It's so convenient.

    Jan 03, 2025