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Hotel overview
Location
Cancun - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers,
One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult
terms & conditions.
Spring Break Policies -
1. Student / Spring Breaker Groups (21 years of age or older) will be accepted ONLY at Riu Cancun & Riu Caribe
2. All Student / Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. RIU Hotels & Resorts reserves the right of admission and may reject any request at its sole discretion.
3. If a Student / Spring Breaker Group is accepted:
a. The number of rooms will be deducted from the contracted allotments
b. Minimum Age requirement: 21 years of age or older.
c. The Hotel may request proof of age in the form of passport or official ID
d. Each room must submit a signed liability agreement upon check-in.
4. At all other RIU properties Student Groups / Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year.
5. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense.
a. Parties in rooms are not permitted
6. Student / Spring Breaker Groups must comply with any protocols (hotel and government) in place at the time of stay at the hotel.
General Information - Room taxes and service fees are included in vacation price.Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Ratings & reviews
TripAdvisor traveler rating
13966 reviews
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Mar 12, 2025Very good experience
Excellent infrastructure, food, services and beach. I'd return there, for sure, both in couple or/and with friend.
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Mar 11, 2025
Great
Brilliant place staff couldn't do enough great hotel we will be back again room clean staff lovely will be going again
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Mar 11, 2025
Riu Cancun Stay
We stayed in late Feb/early March & our stay was really good. Lambeth in the buffet restaurant was really friendly & attentive. All other staff were friendly & more than happy to help. Our room was clean & tidy & using the app to order extras for the room works really well. The only slight negatives I have is that the swim up bar was always so busy & the pool was packed to the point that we never actually attempted to get in. Also, the lifts get really busy & you can wait for some time. We did the hotel check in on the app prior to arrival which made our check in quick & easy. All in all we had a brilliant stay & would definitely return.
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Mar 10, 2025We got scammed here
I’ve stayed at many RIU hotels and have always had a positive experience, but unfortunately, my recent stay at the RIU Cancún was extremely disappointing. We paid for transfers to the hotel in advance, but upon arrival at the airport, we couldn’t find the transfer service. After calling the provided number three times, we were told to take a taxi and that we would be reimbursed. The taxi ride cost us $175 USD, which was an unexpected and frustrating expense. When we arrived at the hotel, the staff basically told us there was nothing they could do about it, leaving us to deal with the situation on our own. Additionally, the pools were not properly maintained. Over the course of three days, we saw the same piles of trash near the pools, and the area around the pools was not clean—it was filled with sand and had an unpleasant smell. This is not the standard I’ve come to expect from a RIU hotel. I’ve always loved staying at RIU properties, but because of the lack of assistance and poor cleanliness at this location, I’m really upset and will unfortunately not be returning in the future. I hope this feedback helps the hotel improve its services for future guests.
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Mar 10, 2025Decent little get away.
Overall it was a decent stay for the price. However we were on the 13th floor which does not have much of a view. A very tall wall blocks the view to the beach area. IF you’re tall enough, you do have an Ocean View. When it came to dinner time, at the restraunts, not the buffet, the menus were pretty limited. Then we saw plates being delivered to tables with entrees much more appetizing than the menu options. Like there is a “hidden” menu or something. For example, a noodle entree at the Japanese restraunt looked pretty plain on the menu, but the table next to us ordered it, and it came with fried shrimp on top. It looked pretty good. There is Two very small beach areas on each side of the pools. And because the way the pools come out into the water, there isnt really anyway you can walk up or down the beach. Our last day there, Spring Breakers had arrived. So you can imagine the drunkenness that we saw. Puking in the pools and bathrooms, passing out left and right. Next time i think we will stay at Riu Palace Penicula, or Caribe. The beaches there were beautiful!