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810 reviews
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Feb 17, 2025Excellent customer support from Rosanna Colon!
I worked with Rosanna Colon in reserving a conference room for two days and she was absolutely great in dealing with the multiple questions and requests I had. Working for my organization entails a dynamic environment with constant change. Rosanna understood the importance, challenges with my requests, and consistently kept me updated. I received numerous emails and follow up calls, to ensure I fully understood what options were available. Her professionalism and understanding would make me a return client. If there’s any planning and reservations needed from Renaissance Portsmouth-Norfolk Water Front Hotel, be sure to ask for Rosanna Colon. Thank, you Rosanna and your staff for your professionalism and outstanding customer service!
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Jan 19, 2025Could be better
The hotel has been renovated and the furnishings are in good condition. The beds are not great but comfortable enough. Unfortunately house keeping, or the lack of, is awful. Over the course of 7 days housekeeping came once for a full service. Oddly, it was after the first night and not needed. I ran out of coffee on day three and despite stopping at the front desk daily and asking for coffee and towels it was never delivered. House keeping came to the room on day 4 and made up the bed but did not leave coffee or fresh towels. In fact, my dirty towels were picked up off the floor and hung up. The shower was full of mold. And the doors, by design, slam shut which is very loud especially at night when you are trying to sleep.
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Oct 18, 2024
Stay here when visiting Norfolk
Stayed here to visit some of the local hospitals. The hotel was clean and on the Riverwalk which was nice to take a stroll after dinner. There are a ton of restaurants in walking distance as well as a boat that you can pay to take you across the river. They have nice fireplaces to sit at after dinner. Comfortable beds and wonderful showers. Will be staying here from now on.
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Oct 13, 2024Worst experience at a hotel
I stayed at the Marriott Bonvoy in Portsmouth from 10/10-10/13 for a conference. The conference booked a block of rooms for conference attendees, so I booked a stay there. It was a big mistake. Problems with our stay: 1. We arrived at 7pm on 10/10. Our reservation had been deleted. The front desk staff couldn't tell us why. We were booked into room 1008. 2. The room had the following issues-bathroom sink made a gurgling noise that lasted approximately 2 minutes after each use. The refrigerator wasn't working. The door's deadbolt didn't engage. The electric panel behind the headboard stopped working so the lights and the USB ports stopped working. The hotel sent an engineer up to try and fix the door. When I went down to talk to the front desk manager, my sister-in-law was locked in the room from the inside. it took the engineers about 5 minutes to open the door. We were moved to another room. 3. On 10/11 AM, I went to the first floor for coffee before leaving for the conference. I made a cup of coffee and got a muffin and 5 chunks of pineapple. Although the restaurant manager saw what I was doing she didn't approach or correct me-she sent one of the employees to tell me that the muffins and fruit were for paying customers. I apologized and told her that I would not be paying for the muffin and fruit, and I wouldn't eat them. She took the muffin and fruit off my table. I was allowed to get 2 mandarin oranges-the fruit was on the table beside the coffee bar. 4. On 10/12 AM, I went to the first floor for coffee. I asked the hostess if we were allowed to get a piece of fruit. The hostess said yes, so I got a 2 mandarin oranges. The restaurant manager came out and told me that we needed to pay for the mandarin oranges. I informed her that the hostess told us that we could have fruit so I would not be paying. She asked me if we had a breakfast voucher, I said yes (we received one the day before when were moved to the new room) and we could bring it to her later. She told us we could keep the fruit. 5. On 10/12 PM, we returned to the hotel only to discover that we had been checked out of the room!! The front desk staff wasn't helpful at all. My sister-in-law was referred to a manager who couldn't tell us why we had been checked out. Fortunately, none of of our possessions were removed from the room. We were comped 1 day for our inconvenience but I will not be staying at this hotel in the future.
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Aug 21, 2024
Friendly staff and excellent surroundings
The room was beautiful and overlooked the bay. The only issue I had was that my room was not made up daily. The staff was very helpful and able to answer my questions. The food was very good and had a good variety, the price was reasonable. I took my food to the room