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9718 reviews-
Family trip Estiven Alpizar and Krystel Mellin
The room was not very nice for the money paid. The fridge was not filled during the 4 nights even though we left a note. Food and bar was excellent and very great personal we had a great experience with Cristian, Mario, Kevin, Carlos (coco bongo ), and our friend Jose angel from the Jewelry store Amazing shows. The hotel in general was very clean Beautiful Christmas decoration
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ASK for EDUARDO at Ayami! The BEST!
The restaurant staff is amazing! I love the servers at AYAMI! Especially EDUARDO! He is the most honest, sincere, kind, gratitude, and patient server at Krystal! I could not have asked for better service, better food, or even more fun! This was our honeymoon, and we will never forget our special moments in Cancun!
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Great food great service
We received such amazing service especially from the pool staff, Antonio is such a delight and had us covered the whole trip he was for sure one of our favourite servers. Highly recommend this place and their amazing food/service! All the restaurants and even the buffets served fantastic food.
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That view though!!
We are still here! You cannot beat the view!! Book an ocean front room you wont be disappointed!! The pool down below fun and we usually kind find I seat when we needed it. The food was OK Go see Julian at the main lobby bar, great bartender and he can hustle! He works his tail off night after night. The beach bar is a lot of fun! And they actually carry some of the better alcohol over there. They stopped working last night, hopefully they can get that resolved. Overall, our time here has been enjoyable
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Best solo trip ever!!
I have had the absolute best time here at the Krystal grand cancun, the drinks are well made and the staff is extremely nice and helpful! I would also like to say huge thanks to my 3 favourite staff members, martin, Alejandro, and Katherine. They have made this trip that much better with all the day activities that they put on during the day! 10/10 will be back!