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917 reviews
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Oct 21, 2024As Usual With Best Western, You Can't Go Wrong
Loved this place. It sits up on a little knoll and has great views. Diana and Jerri at the front desk check in were wonderful. Fitness Center has a great chest press machine. Heated pool very clean. Room was spotless and had a fireplace. Lots of food choices on Route 611 and Mount Pocono is only 15 minutes north where you can get any chain restaurant you need. I would give this place a solid "A."
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Sep 25, 2024Adequate
The area is expensive, I figure, because of its location in a heavily traveled and touristy area, and the price doesn't reflect the quality of the hotel. As Best Western Plus hotels go, it's just average with no special features. The room and the bathroom were small. I don't think this hotel has the TLC of other Best Western hotels I've been to. It seems to me that they were taking short-cuts in maintenance and cleaning. The windows were dirty. The stairway appeared to be in need of vacuum cleaning. I had a note on a laminated card that said my room would only be cleaned every three days. We were there for three nights and never even had our trash cans emptied on Day 3. We had to go to the lobby to get dry towels. The management needs to take into account that service is an important part of a guest's experience in a hotel. On the plus side, breakfast was decent with hot foods like eggs and sausage. There is an indoor pool,although we didn't use it. We were given a discount for a three-night stay. The people were very nice to us at at the check-in desk and fulfilled all of the needs we had with towels and soap.
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Jul 25, 2024
A high price for an average hotel.
The hotel was located in a continent area close to where we needed to go. The breakfast was pretty standard and was filling. The a/c was fine and the king bed was fine. On the downside the price is pretty high for what you get. When I checked in I was not recognized as being a platinum member and was not given bottled water. We were also woken up at 2:00 AM by some noisy neighbors. Acceptable but not great.
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Jul 08, 2024
Excellent service
We enjoyed our stay at Best Western, the room was great, everything worked well and our sleep over was very comfortable!!
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Jun 23, 2024Not worth the pricing
I have stayed at many hotels as I travel for work and my children. The price of these rooms is way too high for the state the rooms are in. The ceiling repair job was falling down. The AC just barely kept the room cold, the bathroom edges were dirty, the key cards had to be recharged multiple times in a day, the communication from front desk workers from one shift to another horrible, over all made my stay more stressful than it shouldve been.Staying there for my sister's wedding was a mistake.