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2313 reviews
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Mar 22, 2025Terrible Hotel and arrogant staff
Terrible experience and extremely arrongant staff Bathrooms were clogged had to call service for that three times during our stay of three days. Sink was clogged. There was mould in the bathroom. There was no cleaning/housekeeping provided on day one and the staff had different stories when we provided feedback. They lied we had do not disturb on our door.thankfully I had picture to show that was not the case as they had lied before too. One member said we had to request the night before but no one gave us this information upon checkin. They were extremely arrogant. Then they sent someone to clean the room and there were two men who just came with sheets and gave us this look when we said the whole room had to be cleaned. The night duty staff at the front desk was simply terrible Bottom line even though the hotel was centrally located do not stay here it’s unhygienic and the staff is really disrespectful ; we have never experienced anything like this anywhere let alone a Marriott property after being a valued bonvoy member They should really refund our money as this hotel was not cheap
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Mar 20, 2025
Dirty and in Disrepair
- Dirty bed linen that housekeeping is not changing - Dirty bath towels - Broken shower soap dispenser left hanging without fixing - Room service brought in paper box and plastic forks - 0 recognition of loyalty program status - If I wanted a hostel experience, I would have booked a hostel at a corresponding price
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Feb 16, 2025Could Be Better
We stayed for a week and treatment at check-in did not get us off to a great start. Alexander was rude and unwelcoming. Went up to our room and there was a dog barking in an adjacent room. We returned to the front desk and felt punished for asking to move. A king room was not honored and we were told they were sold out when numerous king rooms were available in the app. This is our second stay at this hotel. The rooms could definitely use a refresh. Claudia in the M club was a delight! She is so professional and hospitable. The breakfast buffet was excellent and all the food we had at the hotel was superb. This made the stay more pleasant than it started.
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Feb 03, 2025Excellent shuttle service
Everyone from the front desk to the shuttle service were exceptional!!! Look forward to coming back. Joanne and RHaim were so informative and amazing!!! Highly recommend to have them drive you to where you need to go. We got a lot of info in regards to the city.
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Oct 26, 2024
Don't believe the website pictures!
Don't believe the room pictures, this place needs some renovation! Not what I would expect for Marriott, if they spent half of the funds they spent on the lobby on the rooms, it may have been a better stay. The stay was wonderful, they are just working with what they got.