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Hotel overview

Blending pristine natural beauty with unforgettable landscapes and polished accommodations, this inviting Mexican resort provides a welcomed oasis far removed from the worries of everyday. Enjoy all the amenities of Family Club at Grand Riviera Princess, with facilities and services specially designed for families with children in Riviera Maya to enjoy a stay that suits you. We've thought of every possible attention for each of the family members... The little ones will have fun and adults can relax and enjoy at the most, as the team of our Family Club will handle everything.

Location

Riviera Maya - Beach
Cancun, Mexico (CUN) : 30 miles

Property information

Year Built: 2007
Floors: 3
Room: 144

Hotel details

Dining

Dining options are available for this property.

Amenities

Multiple amenities are available at this hotel.

Activities

This property offers numerous activities.

Hotel advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 33.95 Mexico Pesos (approx. $1.67 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
Advisory The company will refurbish its Mexican resorts, Grand Sunset Princess and Grand Riviera Princess. The phased project begins in 13 April 2025, through November 1, 2025. To improving rooms, restaurants, and common areas. During this period, all existing reservations for the Laguna Villa Suites will be upgraded to Platinum Deluxe Hot Tub rooms at our sister property, the Platinum Yucatan Princess.

General policies & fine print

Check In: 3:00 PM
Check Out: 1:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.0 972 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Disappointing upon arrival

    Upon our check in at 8pm, we were surprisingly informed due to renovations our room was no longer available however they were putting us in a family zone swimup… we were very upset as we did not travel with children and now had to be in close proximity to children daily!! Unacceptable!!! We did know about the renovations however all websites said May 1st not April 21st!! We had to endure two nights with children and lost three relaxing days until they could move us!!! We feel this to be very disheartening for first time travellers to Mexico!! This information should have been shared with us prior to our arrival NOT on the day we arrived, very unprofessional in our opinion. We feel there should’ve been transparency OR reasonable compensation for this however we received nothing but a room switch three days later. We will go further with our concerns however the staff are amazing, what WAS open was very clean and always well kept. Special thank you to Francesco who is a waiter at the Buffet near the beach… he is amazing and deserves to be recognized!!!! Gracia from Canada 🇨🇦

    Apr 28, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Rodolfo- La Hacienda

    Rodolfo at La Hacienda restaurant was an amazing server. He was extremely patient with the children and had a smile the entire time. Rodolfo was very considerate and joyful. He offered to take a photo for our family and made the experience fun for our family of seven.

    Apr 21, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great entertainment

    Ever raziel Alejandro, boss Marisol and the entertainment team were amazing. The shows were amazing and the activities before the shows my kids absolutely adored. The entertainment team put together great shows for the entire family will definitely return.

    Apr 08, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Princess Riviera stay was worthwhile.

    Our stay at princess riviera was nice. We enjoyed all the amenities that the hotel offered. Their entertainment team was kind and catered well to families and especially kids. It is a hotel we would consider returning to for future trips if we were looking for an east going trip for our family of 4.

    Apr 08, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Rooms

    Very well conditioned rooms, very efficient attention, very good treatment, very nice shows Raziel and Ever and marisol excellent care and fostering a very good family and recreational atmosphere.Very well conditioned rooms, very efficient care, very good treatment, very nice shows Raziel and Ever and marisol excellent care and fostering a very good family and recreational atmosphere

    Apr 08, 2025