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Hotel overview
Location
Riviera Maya - BeachProperty information
Hotel details
Hotel advisories
General policies & fine print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
975 reviews
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May 16, 2025Restaurant
Rodolfo was a great waiter in the La Haceinda Restaurant. Wonderful with the kids. He knew the menu and and had great recommendations. He made the culinary experience was Wonderful from start to finish. I definitely would recommend attending this restaurant with this waiter.
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May 08, 2025Nice but not a 5 star experience
The hotel is clean and the gardens beautifully kept. The splash pool is lovely with a nice amount of sunbeds. We could always find a spot for all 14 of our large group to sit together. The buffet food was nice but quite repetitive, you can break up you stay and book into the restaurants. The beds were very comfortable and the room was very large. There is a noticeable lack of wardrobe, the hotel is too expensive to be living out of your suitcases for 11 nights. Overall it was a fantastic fmaily holiday but not quite the 5 star experience we had paid for.
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Apr 28, 2025
Disappointing upon arrival
Upon our check in at 8pm, we were surprisingly informed due to renovations our room was no longer available however they were putting us in a family zone swimup… we were very upset as we did not travel with children and now had to be in close proximity to children daily!! Unacceptable!!! We did know about the renovations however all websites said May 1st not April 21st!! We had to endure two nights with children and lost three relaxing days until they could move us!!! We feel this to be very disheartening for first time travellers to Mexico!! This information should have been shared with us prior to our arrival NOT on the day we arrived, very unprofessional in our opinion. We feel there should’ve been transparency OR reasonable compensation for this however we received nothing but a room switch three days later. We will go further with our concerns however the staff are amazing, what WAS open was very clean and always well kept. Special thank you to Francesco who is a waiter at the Buffet near the beach… he is amazing and deserves to be recognized!!!! Gracia from Canada 🇨🇦
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Apr 21, 2025
Rodolfo- La Hacienda
Rodolfo at La Hacienda restaurant was an amazing server. He was extremely patient with the children and had a smile the entire time. Rodolfo was very considerate and joyful. He offered to take a photo for our family and made the experience fun for our family of seven.
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Apr 08, 2025
Great entertainment
Ever raziel Alejandro, boss Marisol and the entertainment team were amazing. The shows were amazing and the activities before the shows my kids absolutely adored. The entertainment team put together great shows for the entire family will definitely return.