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1694 reviews
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Mar 22, 2025Very disappointed
Go someplace else. For the money you can stay someplace nice. It’s not a resort, it’s an outdated hotel claiming to be a resort. There isn’t even a hot tub. Rooms are dated, lighting in room is like being in a dungeon. No microwave in the room and coffee maker is a joke.
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Mar 21, 2025Just what we needed
If you are going to be in Sedona this is the place to be! The staff was so wonderful & kind! The room was just what we needed! Beautiful grounds, well kept! The restaurant was delicious, we ate there twice! Just overall a lovely place! Well worth the price! Also the location was ideal!!!
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Mar 19, 2025Over rated hotel with underated rooms unless you're well heeled.
The web page paints a good picture of this place but in reality it doesn't match up. We booked a standard room and expected something near to what is shown on the site. Arrival looked promising with a nice clean, sparkly reception and smiley receptionist. Standard room meant standard service unfortunately. Allocated a room on a first floor block some distance from the main resort. The room was large, but dank smelling and clearly in need of a refurb. It was clean, but the room was dark and uninviting. The bathroom was old and badly decorated. We found out during the night that the shower and tap dripped. There was an allocation of one each of body wash, soap block and body cream. The body wash was used and nearly empty. However, there were large containers of shampoo and conditioner! Luckily we had our own. We felt a little looked down at by the receptionist. Hopefully not because of our British accents. The resort seemed quiet on arrival and few cars parked. We found our room was next to an already occupied room as it had a 'Do not disturb' label on the door. We ended up with rather noisy neighbours that night with their intimacy noises. What we didn't understand was that there were clearly many unoccupied rooms at the resort but they felt it necessary to allocate two adjoining rooms which are not adequately soundproofed. It was too late at night to make a fuss when the 'antics' started. The coffee machine used pods and we had been allocated two coffee pods, so needed more. The next day we ventured over to reception to ask for more to discover they were kept there but had to be provided by housekeeping. The receptionist informed us that more would be delivered, but nothing came. There was an air of snobbery in the main part of the resort and we felt underwhelmed. The feel was echoed by obvious local alfluent types playing tennis all day along with a tennis coach. Thank goodness we didn't try and use the tennis courts! We stayed at seven hotels during our two week tour and this was the worst. We asked about breakfast charges and received a somewhat curt response telling us it depended on what we ordered!
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Mar 16, 2025Dissapointed
The location of this hotel is undeniably nice, offering pleasant views that add to the overall appeal. However, the condition of the room left much to be desired. The carpet was stained, the toilet wobbled, and the sliding screen door leading to the patio was torn, making it difficult to open and close properly. These maintenance issues gave the room a noticeably worn and neglected feel. One of the most frustrating aspects was the HVAC system. There was no mistaking when it kicked on—the loud, pulsating whirring sound from directly above the bed filled the entire room, making it hard to ignore. It was disruptive enough to be a real annoyance, especially at night. What made these issues even more surprising was the attitude at check-in. Instead of a warm welcome, we were met with a rather smug and uninviting reception, which set the wrong tone for our stay. Given the state of the room, the pretentious attitude felt particularly misplaced. Overall, while the location is great, the lack of upkeep and the off-putting service left much to be desired.
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Mar 09, 2025
Beautiful location!
Amazing views. We had a fantastic stay!. A huge thanks to Carolina, Mario, Ashley and Destiny for their amazing service! They were friendly, attentive, and helped make my stay special. Their kindness and wonderful hospitality truly stood out. I highly recommend and will definitely be back!