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Hotel overview
The following services are also available in the hotel:
- Doctor´s office
- Distress rates in case of COVID emergency
Location
Costa MujeresProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
6881 reviews
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Jan 09, 2025Family new year at Planet Hollywood!
Roy and Victor are great butlers. Helpful, attentive, and proactive. They made our stay better. Plenty of activities to try. Fantastic white sand beach. Many restaurant options and a huge buffet. All in one location at Planet Hollywood!!
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Jan 09, 2025Average resort
We went Dec 26 th to Jan 3. The hotel was very busy. It was difficult to get dinner reservations even with use of butler and impossible on the app. Chairs at pool were difficult to get unless you went at 7 am. Food was mediocre and very salty. On the upside the staff was wonderful. They were very friendly. Service at bars and restaurants was amazing. Lots of choice for lunch and several bars. It has a lovely beach to walk and warm water. The entertainment was good at night. Overpriced for average resort
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Jan 09, 2025
Great spot for a family vacation
We were there in early December 2024 and we loved it. The food was varied and delicious, the beach was nice, staff was friendly and helpful, and the gym was top-notch. Special shout-out to Ben at the gym and Jorge at the Premiere Bar who made our stay extra pleasant. Things we loved: - The food - The staff - The Jurassic splash/shipwreck cove area for kids - The beach (there are sun umbrellas around but the staff brought us one when we couldn't find one for the kids to stay in the shade). - The little coffee shop (Fuel Coffee Co.) was a nice touch for delicious lattes every day (included). - The Hollywood theme with memorabilia scattered around the lobby was fun for the kids. Things that could be improved: - The mini-putt is a bit of a joke, there are no edges and it tilts down on the edges so the balls fall off 80% of the time. It could easily be fixed by adding an elevated cement edge all around - It would be great if you could grab your own high-chair for babies at the buffet. We had to ask a waiter for them at every single meal and sometimes it took a while for us to get them. - The toilet flush was incredibly loud, similar to when you flush on a plane. It made it so we couldn't flush all night or it would wake up the baby. Again, it seems like this would be relatively easy to fix. Overall, a fantastic stay. We would happily go back and recommend it to friends.
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Jan 09, 2025
canada from cancun
i have a very excellent experience. i will recommend it with my friends and family.the show and people in entertainment are very friendly. drinks and food is nice. the staffs ate so friendly and warm….luis talavera, and wendy ans josue i met them and there so funny and friendly,…..
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Jan 08, 2025
Amazing Vacation
My wife and I stayed here for a week and we were very impressed with the cleanliness and service. We had Edwar and Angel as our butlers for the week and they went above and beyond for us every day. Make sure to request them at check in. The star class service and food was very good. Braza was our favorite place to eat breakfast and dinner. We look forward to coming back soon.