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Hotel overview
The following services are also available in the hotel:
- Doctor´s office
- Distress rates in case of COVID emergency
Location
Costa MujeresProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
7079 reviews
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Feb 20, 2025Stay at PH cancun
Pablo from the activities department was awesome! He went out of his way to help us out and informed us of activities that we did. Ot know we're available. Food was good and drinks were fine. Best bar was the one in the main lobby!!! All the staff was willing to help.
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Feb 20, 2025
Batting cages, beds, food
Kevin at the batting cages was very helpful and patient with the kids. Beds are a little firm for my liking. Food is good pretty much everywhere. Really like the sports bar for somewhere to cool down and have a snack. Recommend the wings. If you want to experience all the resort features get the star club level.
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Feb 20, 2025not a 5*
I went to the hotel january 22nd to 29, we took the adult only package, the package offer 2 extra restaurant à la carte and a pool section that's it. The hotel is nice but he need a little bit of love. the food was good but all the a la carte restaurant we did was cold except the indian one and the brazilian. Both of them were amazing good service. The other restaurant the service was long the food is good but cold. there's not enough of chair by the pool even on the beach. if you want the whole package you should choose the star class category. you have you onw pool and some alchool that you can have that the others don't. the animation is amazing, the crew are so lovely you won't get bored. the foam party are also fun, the music is good also always the same but it's good. all the movie stuff at the hotel is amazing and spectaculor. over all we had a great week :)
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Feb 20, 2025
Edwar is the best!
Great experience after we upgraded to star class. Was nice to have a butler to take care of our needs. Edwar was was great! The food and entertainment was way better than any other resort that I have been to. Hate the fact they allow people to reserve loungers by the pool. They should do something about that.
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Feb 19, 2025
Friendly service
Service was friendly. Modern new resort. Surprised at the small maintenance issues in a 4 year old facility ( lights don’t work, water leaks) The personal butler service was an interesting idea but didn’t add anything to the experience. Didn’t use it. Didn’t seem to get enough lounge chairs around the pool. Most we claimed in the morning with towels then never used. Would have like more shaded seating around the pools.