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Hotel overview
• $150 value in complimentary spa services per person to include: access to Hydrotherapy Circuit for one day, scalp massage for 15 minutes, foot massage for 15 minutes
• 25% off any spa treatment (not combinable with other discounts/credits)
• Access to hydrotherapy on same day as mini massages
Spa package is valid per single or double room and must be booked upon arrival with butler/personal agent or concierge. No additional spa package for triple or quad rooms. No cash value for unused treatments/not applicable in exchange for other spa services or spa products. Subject to availability. Not combinable with other resort credit programs. Valid for contracted groups.
The whole property has themed oriented by movies and Hollywood stars all over the place. You can also find interesting quotes inside the rooms by celebrities. Colors combined with purple, grays, and white inside the rooms give an elegant and dynamic atmosphere. Each room has reflected on the floor the initials PH at the entrance.
The following services are also available in the hotel: Doctor´s office. Distress rates in case of COVID emergency.
Property information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
3545 reviews
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Mar 28, 2025Ours butlers…
We went for our anniversary, the weather was fantastic, our butlers were the best, always there if you needed something and always checking to make sure you did not need anything else. So Edwar and Angel are the bomb, hope to come back and see you again!!!
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Mar 27, 2025
Awesome Vacation at Planet Hollywood
Awesome Vacation. Long Review. We just returned after 6 nights, staying March 14th - 20th, staying Adult Scene, NOT Star Class. We travel frequently to Mexico, always all inclusive and most often at a RIU Palace or Dreams Preferred Club. So, that is my background for this review. We were a group of 6, 3 rooms, all swim ups. I would highly recommend this resort. We had a fabulous vacation. So, let's start with the 3 most frequent complaints that we knew going in. 1. Pool chairs: yes, unfortunately people reserve these early, I think almost after midnight for the next day. We saw people going to grab 10-12 towels at the end of the day to reserve for the next day. Who needs 10 towels???? There are no towel cards here so you can take as many as you want. But, I will say this is not a new problem, this happens at all the resorts we've been to. This is very irritating but it did not affect us on this trip because we had a swim up, hence our own pool loungers and pool! I would say just grab a few towels and lay on the sand at the beach or around the pool if there aren't any chairs. 2. Food: I have to say the food here was amazingly good and the availability and options are endless!! I don't understand the negative reviews. I never thought I would find a buffet that rivals the RIU and it absolutely does here. We have experienced so many other buffets that don't even come close. I really miss the breakfast buffet!! There are like 3 egg stations for omelettes and 2 places to find bacon, not to mention that they actually put Nutella in a dish to scoop out with a spoon for my French toast! Seriously, you can scoop out Nutella!!! And, there are so many food options on the buffet, I couldn't even try them all. I even think they make the burgers by hand at Guy Fieri's Burger Joint. They were really good. And, the Fuel coffee shop is bar none! 3.Restaurant Reservations: Here's a tip. We prebooked all 3 of our rooms (and we got the rooms we booked) and were then able to make restaurant reservations 3 days in advance, even before we arrived. In fact, we actually had restaurant reservations for supper for all 6 nights and even cancelled one night to eat at the buffet. I will say that the breakfast and lunch buffets, Guy Fieri's and Gusto's pizza were probably the best food options but again we liked all of the food. Prebooking our room, allowed us to make reservations without the need for a butler or Star Class. Now, the other highlights. The beach is beautiful, very little seaweed. But, it was windy while we're there so that sand was blowing everywhere and even piling up on the chairs at times. This, of course, is not controllable by the resort. We just went back to our swim up or the lazy river. The lazy river has one of the neatest swim up bars ever. The two 18 year olds in our group spent the majority of their time there. There are so many things to do here. We went to the spa and fitness center. The spa was wonderful and the fitness center is state of the art. Star Class vs NonStar Class: We were Adult Scene but NOT Star Class. I really don't think we missed out on anything. Being Adult Scene and prebooking our rooms gave us all the perks we needed. Now, I'm not saying Star Class isn't worth it, if I had it I am sure I would say it totally was. I am just saying you can have a fabulous vacation without it. The staff here were all amazing and work so hard for everyone! They would often stop us and ask us how we were doing. They are eager to please and make sure your vacation is going as it should. They genuinely seemed concerned. Yes, there are Premier Travel reps all over trying to talk to you about the travel program but we just said we weren't interested and they left us alone. It wasn't a bother at all. The location of this resort is basically in the middle of nowhere, which we knew, and honestly I prefer the hotel zone in Cancun, as far as location. I wish I could plunk down this resort in that location. I wouldn't have to go anywhere else! It's about a 45 - 50 minute ride from the airport. One advantage of the location though is that the catamaran excursion by Cancun Adventures is only about a 10 - 15 minute ride from the resort. It's a fantastic excursion, by the way, to Isla Mujeres. But, this resort was so great that I absolutely would return and, in fact, we are already talking about when we will return. So, go enjoy yourselves!! Oh, a few side notes: You need to download the PH app, everything is done through this, including reservations. The only glitch, if you would call it that, is when our two 18 year olds went down to the adult scene pool for scheduled activities shown on the app, they didn't happen. They could have asked someone about it but instead chose to go get more food and head back to the lazy river. And, the resort was at full capacity when we were there, in fact, probably THE week for Spring Break and I honestly don't think it affected our enjoyment at all. The resort had it all under control and things went seamlessly.
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Mar 25, 2025
Best family trip ever!
The gym was amazing. It had all the equipment you could possibly ask for. I avoided the rush and went in the afternoon and it was perfect. Arleth was always there to help me and encourage me. She was a wonderful person and made the experience even better. The rest of the resort was great as well. All the staff was went out of their way to make sure we had everything we wanted. It was amazing for my kids who had a blast and didn’t want to leave. They enjoyed the kids club and all the characters walking around the resort.
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Mar 24, 2025Friendly Staff!
Great staff! Big thank you to Alma, Jose, and Gael for making our trip so memorable. All staff were very friendly and accommodating, but these 3 went above and beyond for us! Lots of activities for families - including indoor activities when you need a break from the sun.
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Mar 24, 2025
Planet Hollywood scene Cancun, Good Stay, but Frustrating Lounge Chair Situation
Our stay at Planet Hollywood Cancun was mostly enjoyable, but there were a couple of frustrating issues that made it less than perfect. One of the biggest disappointments was the struggle to find a lounge chair by the pool or on the beach. By as early as 7:30 AM, nearly every chair was already “reserved” with a water bottle, towel, or some other random object yet no actual people were using them. It was incredibly frustrating to see so many empty chairs blocked off for hours while other guests searched for a place to sit. The resort really needs a better system to prevent this kind of chair hoarding or add sufficient quantity to accommodate all guests. In our second day at the resort, we were able to get a lounge chair at 5pm. Aside from that, the resort was satisfactory. The rooms were comfortable, but we did experience high humidity in ours, which made it a bit uncomfortable. When we requested to be relocated to a different room, the process was difficult and took longer than expected. Services and staff members are excellent, Very clean resort. Overall, Planet Hollywood Cancun has a lot of good qualities, but the lounge chair issue and room humidity problems made our stay less relaxing than it could have been. If they can improve these aspects, it would be a much better experience.