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Hotel overview
• $150 value in complimentary spa services per person to include: access to Hydrotherapy Circuit for one day, scalp massage for 15 minutes, foot massage for 15 minutes
• 25% off any spa treatment (not combinable with other discounts/credits)
• Access to hydrotherapy on same day as mini massages
Spa package is valid per single or double room and must be booked upon arrival with butler/personal agent or concierge. No additional spa package for triple or quad rooms. No cash value for unused treatments/not applicable in exchange for other spa services or spa products. Subject to availability. Not combinable with other resort credit programs. Valid for contracted groups.
The whole property has themed oriented by movies and Hollywood stars all over the place. You can also find interesting quotes inside the rooms by celebrities. Colors combined with purple, grays, and white inside the rooms give an elegant and dynamic atmosphere. Each room has reflected on the floor the initials PH at the entrance.
The following services are also available in the hotel: Doctor´s office. Distress rates in case of COVID emergency.
Property information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
3622 reviews
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Apr 21, 2025Delicious
The restaurant Braza is extremely delicious, great food and service. Thank you to hostess Hannya and the waiter David. Thank you The variety of appetizers and all kind of yummy meats. Drinks and deserts are very good .👏❤️😃😀👏👏👏🎈🍎👍
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Apr 21, 2025Available pool seats and not allowed to open umbrellas.
We enjoyed nearly everything about this resort, food and room service was excellent. Be warned however: If you are not out around 6:00am to claim a pool chair, you won't be finding one available after you finish breakfast. There are not enough pool chairs for everyone at the resort, and because staff do not enforce the "no pool chair reservation" policy, you have to wake up bright and early to try and claim a chair. There are a number of empty seats everywhere such as in my photo, but they are all "claimed" with towels and books. Also, we were not allowed to open our sun umbrella when we did finally manage to find a chair the entire week we were there. It was a little windy but not dramatically (20km/h), and nobody was allowed to open their umbrellas for all the days we were here.
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Apr 20, 2025
Not enough lounging chairs and umbrellas
Spent a week with family (8 of us ) at the resort - star class rooms building 23 I will list pros and cons : Biggest Cons - ***not enough lounging chairs and umbrellas for everyone At 7 in the morning all chairs and umbrellas are reserved but there are no people on them . ( pictures attached ) The cabanas are taken at 5:30 am. The resort doesn’t reinforce their policy not to hold chairs so you either have to wake up very early to pick your spot or you have to put your towel on the cement or straight on the sand if you go to the beach ( but you don’t have shade ) . With temperatures at 28-29 this is an issue . The resort was full this week . This is the biggest inconvenience in my opinion . We booked our trip way in advance for this family trip and we ended up in different buildings . Also we booked 2 beds in each room but we ended up with a king bed and uncomfortable sofa bed . They said the resort is fully booked . You have 2 people booking one room to share requesting 2 separate beds but we got a room with one king bed . They moved us to a different room in the middle of our trip which meant packing , unpacking , etc . Just because you book a two bed room , doesn’t mean you will get that . This is wrong , regardless how full the resort it . The buffet doesn’t have many options compared to other 5 star resorts but they have enough food so you won’t be hungry . Restaurants are impossible to book on the app . Our butlers were amazing ( Juan , Mafer and Durian ), they are hard working and caring , very accommodating . Thanks to Mafer we were able to get booked at restaurants . Drinks have lots of syrup and ice , but most places are like that . We stayed at building 23 and the noise from the bar doesn’t stop until after 11pm every night . Kids cannot sleep , neither adults can. Just awful. If you want to go to bed before that , bring ear plugs . Lots of pros as well Staff is amazing . They are so friendly . Carlos Vargas who is a server at the buffet area in the mornings and lunch time is absolutely amazing . He would get us table for 8 in no time , brings drinks right away , comes to check on you few times throughout your meal , super friendly , polite, caring and really passionate for serving people. He is a true asset to this resort ! Mafer our butler was exceptional . ( Juan and Durian as well were very helpful ) * it’s a pro that you have a key bracelet instead of a key card , very convenient . If you lose it , the cost is $500 ( yes, $500 , not $50). It’s out tight so chance is minimal to lose it * you get as many beach towels as you need * the ice real /coffee place is awesome - big line ups but they are worth it * lots of entertainment throughout the day and night , foam parties , silent bingo , Spanish lessons etc * lazy river is wonderful - sometimes hard to get tubes but you can wait and find one ***If it wasn’t for the lack of enough lounging chairs and umbrellas and the room issues , I would rate the resort a 5 out of 5. ****
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Apr 20, 2025
Plant Hollywood two thumbs up! 👍 👍
We had a great experience at Planet Hollywood Cancun. The food was great at every restaurant, the rooms were clean and the staff were very courteous and provided great service. Our butlers, Edwar and Angel, were top notch! They went above and beyond and were proactive in addressing all of our needs. They were the cherry on top of a wonderful experience!
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Apr 19, 2025
Planet Hollywood
Good place for a family vacation. The kids club was great. We were able to leave the kids for multiple hours and the staff was amazing. Everyone at the resort was very polite and not pushy like some other resorts. The food was good 👍 the beach is great