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75 reviews
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Nov 02, 2024Bed Bugs
We stayed there October 27 - October 30 for a conference we were attending. It's an older hotel. We were in a disabled room on the first floor. The electrical outlet in the bathroom didn't work, there was only a tine glass shelf to put stuff on, the faucet dripped, the sink was slanted so couldn't put things on it or they would slide off. The worst part is I got bit by a bed bug on the back of my neck in a few places. I found the bed bug crawling on my pillow in the morning when I woke up. I reported to management, showed him the bug (I put in a container) and showed him the back of my neck. I stated "I hope we have no bill when we leave" and was told "that's not how it works". We had to move to another room. We were not offered any compensation (such as extra membership points or a reduced rate) for the inconvenience or the intense itching, swelling, and discomfort for the bites on the back of my neck. Also, our friends that were also staying there had to move to another room because there was smoke coming from an electrical outlet in a room a few doors down and the fire department was called in. I can say that the majority of the staff were very friendly.
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Oct 24, 2024They screwed me out of $1,800.00 saying a didn’t make minimums for a room block, but I did.
I was screwed out of $1,800.00 for not making minimums of a room block which I did. My block charged me $174.00 a night, walk ins that night were $124.00! Because they made reservations without mention of block, they weren’t counted. I was offered breakfast and bridal suite, denied too!
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Oct 03, 2024Great stay!
We love this hotel! It is so comfortable, love the onsite bar & Tracy the bartender! Great location! The staff is incredible! We have to give a shout out to Kenya at the front desk- she is so sweet and very helpful! We have dealt with her the last 2 stays- she's just the sweetest!
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Sep 28, 2024
We enjoyed staying here and will stay here again.
I really enjoyed not having to wait on the elevator and not stopping on every floor to get to my room, even though we were only on the 5th floor. I really enjoyed talking to Stevee in the Azul Cafe daily. She was really nice and informative. I enjoyed watching her take care of the customers and the smile on their faces. Our room was spacious, the pool was pleasant and the front desk people were nice. Stevee in the cafe really stood out with her pleasant personality and fun demeanor. We will definitely stay here again. Mark and Renee Slade
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Apr 12, 2024Let down
The facilities are generally good, however despite my profile showing a high floor preference we were put on the ground floor directly adjacent to a fire pit where guests were talking loudly all night (room 103). The hotel accommodated my request to be moved but put us in a room with no working air conditioner (room 1004). It was too late to request maintenance so we endured the room — an uncomfortable experience.