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88 reviews
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Jan 21, 2025Worst customer service ever!!
I wish I could give this hotel 0 stars! Arrived around 3 pm to check in as a Platinum Elite member. The front desk clerk - Sara - rudely told me I could not check in until 4 pm. I said I am Platinum elite can you get me a room now? She replied none of the type rooms you want are ready. I asked if she could get me in another room so she put me upstairs in a room that the AC did not work and it was 95 degrees. I called to the desk and luckily got a gentleman who said come down I have a much better room for you. I asked if I could keep the 1st room key so I did not have to take my luggage back down with me and back up and he said yes. I called down and said yes I will keep the new room. I went back down to give back the 1st room key and he was busy. I waited in line while Miss Sara rudely talked with another customer. The customer said I am Elite is there free breakfast and Miss Sara must have looked at her reservation and said you are not a Marriott member and the customer said can you add my number and again Miss Sara replied "no that is between you and Marriott" Then the gentleman at the desk said Elite members have a special breakfast area for free on the top floor. I finally got tired of waiting for the kind desk clerk and went to Miss Sara - BIG MISTAKE! I said here is the 1st room key back as the AC was not working. Her reply" Well you have to get maintenance to turn it on - hmm funny the 2nd room was fine and she also asked why do you have two keys you are not allowed to do that! I said Mr. Desk Clerk said it was ok. She said "Well he was not supposed to do that!" I went back to my room and had to call the desk and when Miss Sara answered I said I need to get back into the other room as I think I left something in there. Her response "was well what is this in regards to?" With that I threw my things in my bag and thought I spend to much money at this hotel to put up with this crap! I took the key downstairs and threw it on the desk and said I am leaving to go somewhere else. I should have got the manager but was too upset with the treatment. I realized that I had left my prescription glasses in the first room when I got back to the other hotel. Called back again and asked for the manager - the terse response - "What is this in regards to?" I stayed here before and was never treated like this . I reached out to Marriot for a refund and so far no response from anyone! Still do not have the items that were left in the 1st room.
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Jan 19, 2025Nice hotel
We stayed here while at a convention next door. The hotel is nice. The front desk was helpful. Uber pickup is right by the front door. It’s close to the casino. There’s also a bar and restaurant. We did not try the food. There was no free cooked to order breakfast.
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Jan 14, 2025
Excellent!
Evelin in the restaurant was an excellent server, so sweet. This place was fantastic. Hope the rates don't go up too much when the hotel season picks up. What a buy in December 24! xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
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Jan 13, 2025
Delta Hotels by Marriott Phoenix Mesa
Arrived at this property after 16 hours of travel and experienced a great check in. We were happy to find an extremely comfortable bed and well appointed room. Had breakfast at the restaurant on site this morning. The service was welcoming and friendly. Our hostess Evelin went all out to make sure our needs were met. She is absolutely the best. The coffee was fresh and the buffet was wonderful. Highly recommend this property.
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Jan 06, 2025
Comfortable and safe
The hotel is very nice and very comfortable. The rooms were emasculate and the beds beyond comfortable. We enjoyed our breakfast at the cafe, Evelin always had a big smile on her face and was welcoming every morning at breakfast! We had a few dinners at the bar! The staff was always kind and helpful even though they were overwhelmed with people from time to time. We also ate meals in downtown Mesa which has some fun restaurants !