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12120 reviews-
Wonderful Property, marred by rude front desk manager
This is our 5th visit to the Peppermill which we love. From the rooms to the wonderful staff it is a joy. Especially the whiskey bar..great entertainment and the bartenders are friendly and helpful Only glitch was on last day. We love the beautiful videos they show in the rooms on 3 different stations with relaxing music. Sometimes my wife and I just lay on the bed watching while drifting off to sleep. Well, this last day the channels sadly shut down for the entire day. We went down to the front desk to express our concerns and the agent shockingly suggested several times that she should just “quit her job right now”. Bizarre. Then the front desk manager Jamie came out with an attitude claiming that the glitch was caused by the weather. Later in the evening a maintenance man said that was a lie. The shutdown was caused by the system getting switched to fiber optics. She was just the opposite in what you would want representing the hotel in the front of the house. Incredibly nasty.
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Fantastic sports book section
The only thing we did here was go to the sports book on Sunday for NFL football.. But, it was an incredible place. There was a whole circle of large screens hanging from the ceiling showing every game. The seats were comfortable. if you are going to watch sports in Reno, this is the place to go.
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Shout out to 2 great slot attendants
Stupid and tired, I cashed out of a machine and left the ticket. Ashley, a slot attendant in the high limits area, was so sweet and got ahold of Rhoda, the slot manager, and they worked to figure out what happened to the ticket. They got an image of the person who cashed in the ticket and although I'm not sure yet if they found him, they did give me half the amount in free play and said they would continue to work on getting the rest back. Thank you both for the caring attention given to my mistake. You were both so kind.
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Nice place
Nice hotel with great restaurants! The conference spaces are perfect for large events. The rooms are mostly clean and the staff is very friendly. The only downside is the cigarette smell from the casino is everywhere which is very bad for public health.
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Great Hotel
This hotel was pretty great. Nice remodeled rooms. The pool area was wonderful. Instead of blasting party music it was quite quiet and relaxing. The all you can eat sushi at oceana was really good. AND extra points for this: I forgot my bathing suit on the back of the bathroom door. On their website they provide an easy to fill out form. I did and 3 days later I received my suit in the mail. Who does that kind of service any more?