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Hotel overview

One of Reno’s most dynamic hotels, this superior getaway treats groups, active travelers and gaming enthusiasts alike to upscale services and inviting amenities. Here, award-winning dining options, including a 24-hour coffee shop, will delight your palate; while 24/7 world-class gaming, headliner entertainment, a hip nightclub, appealing bars and lounges, a full-service spa, salon and health club, wedding chapels and a year-round, heated Waterfall Pool ensure unforgettable stays for each and every guest. Just five minutes from the Reno-Tahoe International Airport, this AAA 4-Diamond Reno hotel is a splendid escape from everyday. 

Resort Fee Inclusions:

• Airport Shuttle

• 2 Bottles of Water Daily

• Incoming & outgoing faxes up to 5 pages daily

• Use of Fitness Center, pool

• Access to business center

• Parking garage & surface parking

• In room coffee with Keurig coffee maker

• Phone calls (Local & #800)                                                                

• Access to electronic vehicle charging stations

• Five hotel coupons

• Concierge service

Property information

Year Built: 1985
Last Renovation: 2017
Accessible rooms: 42
Floors: 18
Total rooms and suites: 1623

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory Mandatory City of Reno-Imposed fees: A $2.00 nightly Tourism Surcharge will apply and be charged and collected by the hotel either at check-in or check-out. This fee applies to every night of your stay regardless of the promotions included in your booking. *Subject to change without prior notice.
Advisory Guests must be 21 years of age to check in to a room. Valid identification is required upon check in
Advisory A minimum mandatory hotel-imposed fee of $45 (plus tax) per room, per day, will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. For detailed description of what’s included in the mandatory fee please see hotel policies.

General policies & fine print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 21
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Hotel Amenities:
Complimentary WIFI

Resort Fee – (Leave Resort Fee information if travel is still current.)

Resort fee includes:
• Airport Shuttle
• 2 Bottles of Water Daily
• Incoming & outgoing faxes up to 5 pages daily
• Use of Fitness Center, pool,valet
• Access to business center
• Parking garage & surface parking                                                                              • In room coffee with keurig coffee maker
• Phone calls (Local & #800)                                                                
• Access to electronic vehicle charging stations
• Five hotel coupons concierge service.
• Concierge service

The above list may not be comprehensive. The hotel can provide current fee and inclusions when you check-in.
Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 12133 reviews
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    got a wrong suite not the one we reserved!

    We reserved a Royal suite for our 25th wedding anniversary and were going to do a photoshoot in a suite with a photographer. We specifically selected a suite because of it's nice decor. The reservation was confirmed and we never received any communications. When we arrived we were given a luxury suite which looked totally different. When Asked to provide feedback I gave 1 star and explained what happened. In response the suggested i contact 2-3 weeks ahead for my lodging preferences but not all special requests can be accomodated. This was NOT a special request and our preferences were 100% clear as we have reserved a specific suite and the reservation was confirmed. They also tried to charge us for the original reservation which was a $100 more but lowered the change after I called the front desk. Very disappointing experience!

    Mar 12, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    The best!

    We have gamed here for a long time but this visit was different as we stayed on site. Everything about this casino gets five stars, the room. The restaurant, the gaming! Because we have the oeppermill passport we had a discounted stay. food at restaurant was expensive but large portion works well for splitting. We will look forward to our next stay.

    Mar 05, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Juliana at the front desk deserves a raise!

    I travel to Reno 7-10 times a month for work and don’t typically Stay here as there are other less expensive options. Thanks to Juliana at the front desk this is my new go too. She was so hopeful and went out of her way to make sure my stay was great. Rooms were extremely clean. Thank you!

    Feb 28, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Overpriced

    This is a nice hotel, clean and has everything you want. Problems yes. We had to book a last minute stay due to having our cancel our plans to go to San Francisco because of the weather over donners. We stayed in a room in the north tower. Yes I understand last minute booking on a busy weekend dont always get the best room. The problem is it is just a far walk from everything. To get to the parking lot it is a half mile walk. This includes 3 different elevators and an escalator. Only other complait is just the outrageous prices of all the food. A cup of coffee s7. Drinks are all pushing $20 or more. A bowl of cereal was $10 dam bucks. That used to be the incentive to come to casino resorts. Cheap rooms, good decent priced food and to gamble. Not anymore. $200 plus a night for a room. Plus $45 a night for a resort fee. Rip offs.

    Feb 16, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Peppermill tower is great, Spa is awful; save your money

    This is a review about the Spa, the main tower rooms are wonderful. Pros: staff is wonderful, kind, pleasant. Cons regarding spa: 1) day passes are $85 apiece. I could have booked a pedicure for less money and used the day pass. A rip-off. 2) The Caldarium looks wonderful in the pictures without any people. However, there were over 50 people there ("This is a slow day") so it was very noisy, and the two TINY hot tubs would have a hard time fitting more than 2 people. 3) The snacks are lousy--stale nuts and a banana chip/pretzel mixture which looks like it came from Winco bins. Drinks in cans are ok. 4) The famed Himalayan Retreat is tiny with upright uncomfortable chairs to sit on. 5) the women's only spa area was loud with many women, and the hot tubs were full. I walked in, took a look, and walked right out. 6) The "retreat" room showed a loop of the same video of stars/sky which played over and over. I spent $170 for two people and was so disappointed. Should have gone to the outdoor pool and hot tubs.

    Feb 01, 2025