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Hotel overview
This is a Beachfront All-inclusive Resort with 910 lavish suites including 124 Swim-up Suites with direct access to the pool | 334 The Reserve Suites and four Presidential Suites | New Concept: THE RESERVE with dedicated areas for Everyone and for Adults Only | Two Sparkling free-form swimming pool with swim-up bar and pool side grill | Fitness center | YHI Spa ($) | El Zocalo, the heart of Paradisus Playa del Carmen, featuring 14 restaurants including “SAL”-Steak Cave ($) and 11 bars | A wide array of non-motorized land and watersports | Kids Zone with supervised activities for kids up to 12 years, playground with jungle gym and outdoor activities | New Waterpark and splash pad for the kids | Life-enriching Experiences | Pristine white sand beach | Day and night-time entertainment
Paradisus Playa del Carmen is an all-inclusive luxury playground catering to adults and children alike. The resort is located along the Riviera Maya’s prestigious Playa del Carmen enclave on Mexico’s eastern shore renowned for pristine white sand beaches and turquoise waters, 45 minutes from Cancun International Airport (CUN).
Just steps from extraordinary beaches & attractions: Playa del Carmen’s 5th Avenue, Xcaret, Akumal, Xel-ha, and Xplor.
Our extensive features, options and services come with a Guest Experience Manager, or Concierge to help you navigate so you are free to roam and relax.
The Reserve at Paradisus by Melia Playa del Carmen
An immersive vacation experience for adults, families, and groups. The Reserve offers exclusive opportunities for guests to reconnect and create everlasting memories.
PREFERENTIAL BENEFITS OF THE RESERVE:
Paradisus Kids Kit check-in gift, Discreet, effective assistance of a personalized concierge throughout the stay, Kid’s and Teen’s activities menu, Bathrobes and slippers for adults, Kid’s bathrobes and mini slippers in closet, Kid’s bathroom amenities (mini kit with mini soaps, mini toothbrush, shower gel, mini mosquito repellent, mini towels), Luxury bathroom amenities for adults, In-room activities menu, Kid’s drinks in the minibar, PlayStation® & Xbox on request, Nightly turndown with milk and cookies, Pillow menu for the adults, YHI Moves (exclusive gym area) for The Reserve, Private pool with Swim Up bar, Nespresso® coffee maker, Private massage cabin ($), Private beach area, Exclusive Olio Restaurant, Exclusive La Palapa Restaurant for Adults Only, Exclusive areas for Adults Only including Check-in/out, Bar, Pool and Beach Area.
Location
Playa del Carmen - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
16938 reviews
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Jun 29, 2025Ehh stay.
Just returned from a week long stay at the family concierge portion of Paradisus. This was our second time at resort and could not believe how much the resort has been worn down as well as the food. We were disappointed with how this resort has changed since our last stay in 2018. Walls had chipped paint, exposed electric sockets in different area of common areas in hotel as well as room. Toilet leaked in our room. Barely saw our concierge during our week long stay. The only highlight was the pirate ship pool and the aqua zone as my five year old daughter enjoyed it. Not sure if we would return again.
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Jun 29, 2025The best bartender in Mexico Raymundo, and Ariadna the best server
Ariadna, Raymundo, Alfredo, Jairo, are my new friends, they have the best service I have had anywhere in the world. They have large hearts and are super super fast. They made my family of 10 feel at home, even when our concierge Roberto our concierge made us uncomfortable, they made up for it. Raymundo and Ariadna will stay in our hearts for forever! They made our trip amazing! Me encanta Raymundo y Ariadna.
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Jun 28, 2025Needs Improvement…
This is going to be my review and honest from my perspective. I stayed in Paradisus La Perla years ago and had a wonderful time hence why I decided to go to the family side. I was not impressed at all. I had to upgrade my reservation to family concierge just to get some decent times for dinner. The upgrade in my opinion was not worth it because I didn’t feel the concierge part did what I usually see and get in other resorts. The pool was come first serve no matter your status in the hotel. Right then I don’t see the point of a concierge. Usually what has happen before is the concierge would grab pool chairs for you in advance etc and make sure you had a space this didn’t happen. My concierge was okay I didn’t think she did much - she was very nice to my son etc but overall didn’t do much. The room needs improvement in upgrades. It looks run down. There was a banging noise all the time I suspect they were doing some sort of construction somewhere. They didn’t tell anyone which was annoying. I was in the family concierge side. The food is hit or miss. I had reservations in 5 restaurants and I noticed that some of them had wasted space and they were not full. I don’t understand how its so hard to get reservations. I expected the food to be better but it was mediocre. Cielo was excellent. And Flora was a pleasant surprise. The lunch box which was only for family concierge was excellent and the servers were fantastic. Windy the hostess was very nice and Amaya and Selina were my favorite servers. They were personable and such a joy to be around. I looked forward to seeing them during breakfast. The pool bar Celsius was great. Overall if I come back is bc of the people. They make this hotel great.
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Jun 28, 2025
Awesome experience. Being circle member makes it more memorable
Being a circle member is very worth it. Getting free lobster and wine everynight and the vip treatment is well worth it. It actually is cheaper to become a member than to book on 3rd party website.
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Jun 27, 2025
Summer Family Vacation
Excellent time with family, great interaction with staff, impress with resort logistics. Employees very professional and passionate. Congratulations!