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Hotel overview
This is a Beachfront All-inclusive Resort with 910 lavish suites including 124 Swim-up Suites with direct access to the pool | 334 The Reserve Suites and four Presidential Suites | New Concept: THE RESERVE with dedicated areas for Everyone and for Adults Only | Two Sparkling free-form swimming pool with swim-up bar and pool side grill | Fitness center | YHI Spa ($) | El Zocalo, the heart of Paradisus Playa del Carmen, featuring 14 restaurants including “SAL”-Steak Cave ($) and 11 bars | A wide array of non-motorized land and watersports | Kids Zone with supervised activities for kids up to 12 years, playground with jungle gym and outdoor activities | New Waterpark and splash pad for the kids | Life-enriching Experiences | Pristine white sand beach | Day and night-time entertainment
Paradisus Playa del Carmen is an all-inclusive luxury playground catering to adults and children alike. The resort is located along the Riviera Maya’s prestigious Playa del Carmen enclave on Mexico’s eastern shore renowned for pristine white sand beaches and turquoise waters, 45 minutes from Cancun International Airport (CUN).
Just steps from extraordinary beaches & attractions: Playa del Carmen’s 5th Avenue, Xcaret, Akumal, Xel-ha, and Xplor.
Our extensive features, options and services come with a Guest Experience Manager, or Concierge to help you navigate so you are free to roam and relax.
The Reserve at Paradisus by Melia Playa del Carmen
An immersive vacation experience for adults, families, and groups. The Reserve offers exclusive opportunities for guests to reconnect and create everlasting memories.
PREFERENTIAL BENEFITS OF THE RESERVE:
Paradisus Kids Kit check-in gift, Discreet, effective assistance of a personalized concierge throughout the stay, Kid’s and Teen’s activities menu, Bathrobes and slippers for adults, Kid’s bathrobes and mini slippers in closet, Kid’s bathroom amenities (mini kit with mini soaps, mini toothbrush, shower gel, mini mosquito repellent, mini towels), Luxury bathroom amenities for adults, In-room activities menu, Kid’s drinks in the minibar, PlayStation® & Xbox on request, Nightly turndown with milk and cookies, Pillow menu for the adults, YHI Moves (exclusive gym area) for The Reserve, Private pool with Swim Up bar, Nespresso® coffee maker, Private massage cabin ($), Private beach area, Exclusive Olio Restaurant, Exclusive La Palapa Restaurant for Adults Only, Exclusive areas for Adults Only including Check-in/out, Bar, Pool and Beach Area.
Location
Playa del Carmen - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
16472 reviews
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Jan 26, 2025Over and above expectations
Our time at the Paradisus will be remembered for many reasons. The hotel, beach and food were great, but the services we received from Eduardo from the Concierge Service was exceptional. We truly felt unique and taking care of. Our son (4 yo) was seriously hill during our stay and needed an urgent hospitalization. Eduardo was constantly remembering us that he was there for us to help with anything. He helped facilitating pharmacy orders multiple time and him and his teammate Hector brought my son a turtle stuffy at our return from the hospital, it was so appreciated to bring joy in our days, in our son days. Following our return, Eduardo helped with various services from soecial food order and restaurants reservations as we were busy taking care of him. They even brought him crayons and coloring book a day after. The Concierge Service and Eduardo went over and above our expectations. We also received exceptional care from Dr Sue during our stay, she was very attentive to our questions and very professional. She was always available and reassured us all along our journey. We saw her in the lobby after and my son was to happy that he wanted to go and hug her. We will definitively coming back to this resort and will recommend to friends. The room were very spacious too, we had the Junior garden view and we had enough space for walking around in the room which was great.
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Jan 25, 2025
Amazing stay
Amazing experience. Beautiful resort, incredibly well maintained and wonderful customer service. The food is delicious, especially Blue Agave, Cielo and the Lunch Box - Alexes, Celeste and Brisa and all the staff were wonderful and our concierge Jonathan was excellent!
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Jan 24, 2025
Good Food and Service at the Cielo restaurant.
I had two really nice experiences eating at the Cielo restaurant. The first time I went there my waitress was Juanita and she did an excellent job of giving recommendations on what to order. The food was well prepared and delicious so I decided to go back. I was not disappointed. This time my waitress was Noemi. She recommended the birria. Once again I had a delicious meal with good service. Captain David, the manager, was going from table to table checking on customer satisfaction. He's very personable and made me feel very comfortable and at home.
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Jan 24, 2025
Celsius has the best food
The restaurant Celsius was amazing and the food was 5 star. I had some of the food and it was delicious. Grisey was an excellent waitress. When I was chilling by the pool. She would come and ask if I wanted a drink or something to eat. Excellent service. Definitely would recommend this for any time of the day.
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Jan 23, 2025
Fantastic Vacation
Just returned home after a wonderful week at Paradisus Playa del Carmen. We were a family of four with a baby and a 5 year old. We upgraded to the Family Concierge package at the last minute and were given a one-bedroom suite that included a little kitchenette and living room area, as well as a large balcony with a jacuzzi. While we would have enjoyed our stay just as much in a smaller room, the Family Concierge upgrade was absolutely worth the extra money. It allowed us to use the Family Concierge pool (which was our favorite daily swim spot), to eat at the Lunch Box for breakfast and lunch (great food, quiet atmosphere by the pool, and no line-ups), and it meant that our concierge (Eduardo) was able to book us a different a-la-carte restaurant for dinner at our preferred family-friendly times for every single night of our stay. I would absolutely pay for the Family Concierge again if we come back. They also had a nice lounge with snacks and bathrooms right by the pool, gave our kids little backpacks with gifts inside, and had some other things included that we didn't end up using (such as a free excursion outside of the hotel, time at the spa, and an adults-only dinner at the paid steak house). Perhaps if we had other family members with us to watch our kids, we would have used these extra perks, but our kids weren't comfortable being left at the Kidsdom daycare centre because they would have to be separated due to their ages (although we did check it out and it seemed really great and is open until 10pm. They even take the older kids to the evening shows). Other highlights for us included the Aquazone water park, the pirate ship pool, the koi pond and ice-cream parlour, the beach, and the evening shows (very professional and super family-friendly). We were also very impressed with the food - great restaurant quality, not just great resort food. We ate at all the restaurants that were family friendly and they were all delicious and well-serviced. We did have some mild digestive troubles near the end of our trip, but nothing that disrupted our trip or raised concerns for us. I especially loved the one night where they hosted some kind of traditional Mexican festival at the Kanna sandy beach area - that was fabulously executed and really fun for the whole family. Felt like we weren't in a resort, but at a real Mexican event. My only complaint is that in some spots near the forest, the coati are a nuisance. One unzipped our backpack and took a few things.