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Hotel overview
Location
Playa del Carmen - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
16283 reviews
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Nov 29, 2024The best vacation
My advice to upgrade FAMALY CONCIERGE. And you will enjoy the private pool, better service and much more.Our butler was Ivan Huerta who helped for all our needs.The food was good in Olio restaurant .The kids club was good and the room was very nice and cool and the gabby club was nice.
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Nov 29, 2024
Fun and relaxing experience vacation
We visited Paradius Playa del Carmen as a Circle member and we had the best time and experience ever. Our concierge, Miriam Ortiz, she was phenomenon. She went up and beyond to make sure our stay was amazing. She kept us updated with new activities everyday, ensure to rsvp our dinner, and provided a great response to our requests from our needs in the room to transportation. I even recommended my in-laws about her as they are a member as well. They'll be reaching out to Miriam on their next visit to Paradius. Miriam visited us time to time to make sure we were doing ok and yes we were ^_^; having a time of our lives. She also surprised us with events in our room every other day and we loved it, especially my daughter. It's nice to know we are remembered with happy surprises when we come into our room so thank you, Miriam. There's really no words to describe how amazing she was so thank you so much, Miriam. Also I want to send amazing shout out to servers who always took care of us. Salvador at the pool, thank you for always coming to us with a big smile and even brining us Cappuccino along with other drinks. At one point, he brought us expresso martini too, which i didn't know about it and we loved it!! Also huge shout out to servers at the Lunchbox, especially Selina and Amaya. Selina knew exactly what drinks we wanted on daily basis before we even asked and just brought it to us. It's super nice to know she remembered us and our daily drinks. She always served us with huge smile and we loved every moment of our breakfast. Amaya served us lunch and he was super nice and attentive to our needs, especially to my daughter, who is a picky eater. Thank you Amaya for putting a smile on my daughter's face. Oh and our favorite dinner was at Cappella and huge shout out to Carlos who took care of us as well. It was our first night we visited the restaurant and Carlos made it easy to order. He gave his recommendations on drinks and food, which was perfect. When we came back again, he remembered us and placed 2 plates of mussel orders for my Daughter lol. He remembered how much she loved mussels. I know servers take care of many guests so it's definitely amazing when we are remembered for second time so thank you Carlos. I would totally recommend this family resort and we are already planning to go back soon. Thank you again for an amazing experience as this has been one of the best vacation thus far.
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Nov 29, 2024
Family trip to Paradisus resort
The hotel is great. Staff is amazing. From entering the hotel to your check out. Restaurants, rooms , bars, water park. Kids place is so good. They have different activities and my kids enjoyed every minute there. My daughter keeps asking about her favorite teacher Yessi. Can’t wait to go back
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Nov 29, 2024
Paradisus lives up to the name
Amazing all-inclusive experience! From arrival to departure, the staff was friendly and accommodating, the food and drink selection was immaculate, and the amenities excelled! Plenty to do for all ages. Great place for a family vacation, six stars!
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Nov 28, 2024
Family Friendly/Fantastic Food
Honest Opinion from a family of 4 with two kids (ages 5&3). We stayed 4 nights in a Junior Suite Swim-out (Building GG). We did have Family Concierge status and felt it was worth it. Note, our other all-Inclusive experiences for reference was DR Hilton La Romana and DR Finest Punta Cana. HLR we rate as a B+, FPC an A-, and Paradisus PDC we rate an A. Paradisus Playa del Carmen (Family side) Food: Outstanding A and could’ve been an A+. Compared to HLR at a C and FPC was a B+. (C being average but by no means bad). Standouts were Cielo, Flora, Capella, LunchBox and Twelvet. The only miss was Bana and the Naos Buffet but I’d still rate them a B+. The Naos Buffett was standard all-inclusive buffet. But those standout restaurants elevated the overall food score that much. Note we did not try the adult side restaurants but for a family all inclusive, the food was fantastic. Drinks: A- where as HLR was a B- and FPC was a B+. There were some misses but 9x out of 10 the drinks were spot on and had flavors I was not expecting. Also, I must recommend Cielo Rojo. It’s Mexico’s version of a Bloody Mary. Just ask for it and the bartenders will be surprised you are ordering a local drink. Service: Another huge win at an A. The service at FPC overall was a B+ where HLR was a C. We do tip but I typically tip after any service and not before. There was an effort by many staff to go above and beyond to make our children happy (as well as the adults but we focus on the kids happiness). I felt FPC did the same but Paradisus PDC every person has smiles on and it felt there was a genuine intrigue with their conversations to us and the kids. Family Concierge: A. Ability to communicate with someone who can cater to your needs via WhatsApp is very unique and helpful. We didn’t have that at HLR or FPC but it was a great way to understand the events of the day, make reservations for food or kids activities, and just ask general questions without having to go to the reception. Saves those extra few minutes on your vacation. Room: Room was an A. FPC was an A+ and HLR was a B. The swim out was perfect for our needs and the rooms itself was very satisfactory. FPC was just a brand new feeling. It still has a modern feel but just has a few areas that could be updated. The screen from the bathroom to the bedroom is odd tho. Beach: A-, where as FPC was a B- and HLR was an A. Sugary soft sand but the water was not as clear as we’d hoped. The sargassum was relatively low but only somewhat being maintained on the beach itself. This is off resort but the cenote/cove to the left of the beach about 100yards is fantastic. Pools: all three resorts get a B+. Paradisus PDC main pool is underwhelming and about a 5’ depth but the kid pirate pool is great for the kids and at a depth that most 4yo+ can touch. The waterpark is fantastic too but the water was freezing. Coming from NY this is usually not a problem but it’s like they put ice in the water. All other reviews said this was the only heated pool which none of them were but this one was exceptionally cold. Also, no hot tubs on site which our family missed. But the star was the private swim out pool which was the warmest water (still not heated) but just warm. Although anyone could swim in them rarely anyone did and it felt like a giant private pool. Kids Club: Crazy enough we didn’t us it but enjoyed some kid activities here and there. They activities themselves were set up nicely but little instructions. The parents had to assist most of the time. Offsite execution & Spa: Paradisus PDC FC has an included off site cenote tour that we wanted to do but couldn’t due to a family injury but the fact that was included was a great bonus. Same with the free spa treatment which again we couldn’t utilize. Dress code: all three resorts were the same. Breakfast and lunches all they really cared about was a sleeved tshirt for men and cover up for ladies. Bathing suits were also fine. Dinners were more strict but were still pretty relaxed, just no bathing suits or tank tops for men. Could still wear nice shorts and nice sandals. Property/Layout: Gorgeous A but give the edge to FPC at A+. HLR was an A as well. Paradisus is a relatively larger resort and felt spacious so you never felt on top of each other, although chairs were somewhat hard to come by for pools. Transfer: we did not go with the resorts Otium travel transfer service and went with VM Travel and enjoyed that. Very smooth. Took about 45 mins to Cancun airport. Overall we would go back but we are a family that likes to try new places on any vacation. The food is the star of this resort and makes the overall experience that much better.