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Hotel overview
Paradisus by Meliá is a one-of-a-kind Destination Inclusive® luxury resort brand. One which provides guests with a genuine immersion into the culture of each of its destinations. Our customers may enjoy an adult-only upgraded experience at The Reserve or an extraordinary family get-together at Nikté - in our resort - with countless activities for everyone. Unparalleled hospitality, flawless service, extraordinary food, tailored wellness programs and adventure within nature, our bespoke experiences thrive on human connection.
Destination Inclusive® Luxury Resorts
Every property is shaped by its destination. We believe that blending luxury with local culture and nature - is key - in order to deliver our guests a truly unique experience. In each of our resorts, our guests will be able to enjoy local entertainment such as local immersive tours with local guides that will allow them to discover a handpicked selection of our destinations’ best. As well as natural routes tours & adventures, regional events and parties, dining out experiences, masterclasses and tastings, local shopping and cultural tours, crafting workshops and even volunteering activities.
Location
Playa del Carmen - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
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Apr 20, 2025GABRIELA IN CELSIUS POOL BAR ROCKS!!
Great week away, we never left the resort which is unusual for us and we didn't want for anything. The room was great in family concierge with access from the room to the pool. The only drawback in the room as there were 5 of us was the sofa bed mattress was rather uncomfortable. However the restaraunts and staff around the resort were amazing, friendly and nothing was too much trouble. GABRIELA in Celsius pool area we are looking at you! All afternoon delivering us delicious food and drinks direct to our poolside often adding in a water to the beer order on the hotter days. Absolutely lovely lady and true professional. A credit to the hotel. The aquazone is great as are the beach areas. Lots of great places to stop off and look at and the kids club was excellent when we had a night off to have a date. The kanna bar is great as is the blue agave and the lunchbox. We would definitely visit again
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Apr 20, 2025Beautiful hotel; however, there are raccoons, cats, and coatis
The hotel overall and rooms were beautiful and well maintained. The hotel staff was courteous and always pleasant. The food at the Lunch Box and Bana were our favorite. The drinks were okay. The resort is very family friendly. Our kids loved the water park and pool area. The pool is not as big as other paradisus hotel locations but decent. The beach is clean and a great place to lounge. One surprise for us as a family was the number of cats, raccoons, and coatis that were roaming around, even at restaurants that were not closed in.
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Apr 19, 2025Not five star on balance
Service was really mixed (and we were regularly tipping staff!). Food at speciality restaurants was very good, but the buffet was not great- habit of trying to produce over complicated items with result that food tended to be low quality. Would encourage them to focus on quality produce and keeping things simple. Also if you are attending with teenage family I would avoid this hotel- it’s more for young families or the adult only areas for adults, lacks an in between experience.
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Apr 19, 2025Overcharged $1400 and can’t get a response
They charged me double for my room due to confusion at the front desk. I thought I had resolved the issue when on site. But the refund wasn’t processed (about $1,400 USD) and now they will not respond to me to process my refund. I’ve tried emailing and calling them.
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Apr 19, 2025
Perfect family trip with young kids
We just got home from 7 wonderful nights with our 6-year-old twin girls. Don’t let the negative reviews worry you.. if you want to enjoy yourself and have a good time you will!! We were originally only going to stay for 5 nights but were having such a great time we extended our trip for two nights! Sorry I think this is gonna be a little long but we had the best time and want to share some positivity. We arrived early in the morning. Booked a private transfer with Al trips Cancun and they were awesome. Communicated clearly on WhatsApp, affordable, and were on time both at arrival and departure. Check in was quick and easy. We changed into bathing suits and they held our luggage til our room was ready and we enjoyed a full day. We got a text when the room was ready and our luggage was delivered quickly. Every staff member was so nice. Everyone was so warm, friendly, and helpful. I didn’t walk past a single employee who didn’t immediately give me a warm smile and a big hello! They made the vacation awesome. We were room 2115. Loved the location to be close to everything in the evening. The room was big with plenty of storage space. It was cleaned immaculately each day. We had two double beds, the sofa pulled out into another double, and we also requested a cot. We pushed one of the beds to the side in the bedroom and rolled in the cot. We played musical beds each night but there was plenty of space to sleep. The mattress on the pull out couch was a little thin/firm but worked out fine. My kids loved taking a bath in the jacuzzi tub on the balcony each night. We loved eating breakfast at the lunch box each morning.. for us that alone made family concierge worth it. We enjoyed all of our meals.. we are not picky, but also enjoy good food. We were able to find things at every restaurant that we liked! The only meal we did not enjoy was the buffet one night for dinner. We missed our reservation and ended up there and really found it to be a small and odd selection. Other than that we ate at capella, hibachi, flora, blue agave, and Cielo. Hibachi and flora were our favorites! We had lunch food from celsius or the water park snack bar and thought everything was pretty good!! Just have realistic expectations about the food at an all inclusive resort and how much they are churning out each day and you won’t be disappointed. It is not 5 star dining, but it’s certainly decent with a few very tasty things ! We loved the tuna sashimi and bok choy soup from flora, chilequiles from lunch box, and fish tacos from celsius! We really loved getting ice cream each night after dinner! The iced coffee from lunch box was excellent too!! The only thing we didn’t love about this resort is the crazy early morning chair reserving. People are taking chairs at multiple pools, at the beach, etc which was a pain. If you head out at 9am there were literally no chairs and most just had a pair of goggles tossed on them and no one showed up for hours. We like to sleep in and enjoy a slow morning so we ended up booking a cabana at the pirate ship pool each day. We found it worth the money and was a very comfy place to spend the day - our kids spent 90% of thier time making friends in that pool. We loved our pool server Graciela- she was the best!! My kids also enjoyed the little whirlpool areas in the pools with the swim ups lining the resort. We didn’t spend any time in the FC pool. We went to the water park for an hour or so each day and we all had a great time on the slides! We spent a little time at the beach and could always get at least one chair. When we were there the beach was gorgeous with no seaweed! My girls got their hair braided on the beach- walk to the left just past the FC section and look for the blue tarp. My kids went to kids club most days from 3-5 for some indoor activities for a sun break. They loved it!! We had to line up around 2:45 to guarantee their spot. We got to spend a little time on the adult side during this time which was really fun! There was a lively bunch with activities at the main pool and also a quiet pool. I also went to yoga one morning which was a great class in a beautiful setting and went to the spa for the water ritual which was also really nice! We booked a snorkeling and cenote swimming excursion with tours with Mike. We loved it! We also walked down the beach one morning into playa del Carmen for breakfast and a little shopping. That was awesome and I’m so glad we did it. 5th avenue is awesome to experience! I felt completely safe.. actually probably safer than I feel at home in NY! Some helpful things we brought: insulated cups with extra straws, sound machine for sleeping, clothes line for drying wet clothes on the balcony, pool floats, garbage bags to use for dirty laundry, and zip lock bags- made a pb and j at the breakfast buffet for a filling snack for the kids during the day. No one said anything! Check out was also super quick and easy. We checked out the evening before bc we left early in the morning. Bags were picked up right on time and it was seamless. We had a wonderful time. The resort is so so family friendly.. we truly felt like ours kids could be kids and we could actually relax. The food was good, room was great, staff was amazing, and activities were great. We will return!!