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Hotel overview
Experience an all-inclusive getaway that indulges your every wish—and fully immerses you in the local essence. From dazzling beaches and dream pools to entertainment and activities, world-class dining, your stay—and your story—is up to you.
Destination Inclusive® Luxury Resorts
As part of your benefits as a guest of the Family Concierge segment, you will have included during your stay, a different day enjoying an exclusive experience outside the hotel facilities to know a spectacular place in Punta Cana, where you can enjoy an exciting, family, and fun atmosphere with activities for all ages. With everything, you need to create unforgettable moments with your family and friends.
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Hotel details
General policies & fine print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
2646 reviews
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Apr 01, 2025Lunch at Alula
Had lunch at Alula was our server and was fantastic. She explained the menu and we never asked for anything. She always made sure she our drinks were full and our lunch was prepared as requested. I had the tuna tartaki which was excellent. The drinks were excellent and the dessert was great.
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Mar 31, 2025
Spring break for family of 4
We stayed at Paradisus Grand Cana during Spring Break. Our Family of 4 stayed in the Two bedroom suites and enjoyed having the additional space. We also we glad to have the Family concierge service. Our Concierge Jenfry went above and beyond to make sure we knew of all events and a unique dinner every night. He never showed up empty handed and always left a nice gift each day. Despite being Spring Break the resort did not feel crowded. We were able to get a spot at the beach every day we went and Otium was able to get us in all the tours that we wanted to get on. The wait staff was amazing and always offering to get us a drink. It was difficult to get a spot at the main pool but we were happy with a spot near one of the many side pools. (this could be a spring break issue with more children then normal.) There was a short wait for the shuttle to the beach but nothing unreasonable. The only recommendation would be more early evening teen activities, dance, music during maybe the 8pm to 9:30pm time frame The exercise room was good and appreciated the chance to do an outdoor spin class. I hope we be fortunate enough to return to the Grand Cana in the future and would recommend this resort for anyone
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Mar 31, 2025
Vacances parfaites, relaxante et reposante
Vacances de 10 jours avec swimup. Tout était parfait, même la température. Le personnel de tous les niveaux ont cette attitude de service qui représente bien la chaîne MÉLIA.
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Mar 31, 2025
Our 4th Visit
This property and experience is a favorite. With a private concierge, Hector, everything is handled professionally and personally. Hector has been our concierge twice and each time, I arrived injured. Be made the experience great by helping with everything we need.
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Mar 30, 2025
Estupenda
El restaurante Karina es un espectáculo. Anthony y Cristian muy atentos nos ha gustado muchísimo su trato y con su recomendaciones hemos quedado encantados. El mejor restaurante de todos. El hotel genial. Karnica insuperable. El trato estupendo. Repetiremos