Wish you were here?
Hotel overview
Experience the Beautiful Evolution at the Newly Reimagined PALMS. Luxury Resort & Hotel.
Located 1.2 mi from The Strip, this boutique Las Vegas resort features a one-of-a-kind art program interwoven throughout the property with works by globally famous artists. Guests can visit the 24-hour casino or dine at a variety of on-site restaurants.
Featuring stylish décor, the contemporary guest rooms Palms Casino Resort have a variety of chic amenities. Rooms include flat-screen TVs, fully stocked mini-bars and more.
Location
Off-StripProperty information
{{title}}
Hotel details
Hotel advisories
General policies & fine print
Check-in Policy: Upon check in, the hotel requires payment of all resort fees plus a per day deposit on a credit/debit card in the guest’s name for incidentals. Upon your departure, the deposit will be released (less any charges to your room) to your credit card within 2 business days, or credited to your debit card. Please allow 5-10 business days for your issuing bank to apply refunds back to your debit card.
Convention policy: Convention attendees cannot not book this property for their convention stay, they must book through the proper convention source. Convention attendees that violate this policy will be responsible for paying any higher rates and may not be eligible for any promotional offerings.
General Information: Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee: A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Mandatory hotel imposed resort fee inclusions:
• Complimentary In-Room High speed internet service (faster rates available for additional fee)
• Complimentary access to Palms Cardio Center & Palms Place Fitness Center
• USA Today newspaper at Front Desk Daily
• Unlimited local and toll-free calls
• Airline Boarding Pass printing
• Copies and faxes at the Front Desk and Concierge (does not include color and large print jobs)
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
- No Show Penalty: 1 Night Applies: Sunday - Saturday 01Jan15 - 31Dec50
Ratings & reviews
TripAdvisor traveler rating
4291 reviews
-
Nov 23, 2024Lovely hotel but sewage issue
I love the Palms casino. It's a beautiful space and has excellent staff. We stayed in a King room in the Fantasy Tower. Again, beautiful hallways and room was sparkling clean. Then, around 3 pm the next day we heard a gurgling sound from the bathroom, then another, then something like an explosion of water from the bathroom. Then the smell of sewage hit us. We walked into the bathroom and saw all kinds of purple particulate in the sink, like an ink pen had exploded. The smell was god awful and unmistakably sewage. My toiletries were on the counter and I was certain they had been in the range of the sewage geyser. We called front desk and they said they would send an engineer up. We had to leave the room immediately the smell was so bad. We also explained to housekeeping what had happened. We returned that evening and the bathroom was sparkling clean, like nothing happened. So housekeeping saved the day! But there was no further response from management. No offer of any comps or discounts. That is the reason why I will sadly not stay here again. When something like that happens, amends need to be made financially. Period.
-
Nov 18, 2024Good, but Michelle the waitress above all.
I had a wonderful morning breakfast at their Serano Vista Cafe, food was good but Michelle our waitress was above & beyond other employee there we intertwined with during our stay. Hardworking with a smile as an individual overall it made our stay at the Palms much better even after finding out about a few "mini bar" extras we didn’t use and this added $42 "resort fees/ plus tax total of $47 above the hotel room per day added cost, much easier to swallow.
-
Nov 13, 2024Meily Rocks!
Meily(cocktail waitress)was really welcoming and outstanding. Great customer service from her. Nice and friendly and took great care of us. It's people like her that makes me want to keep coming back. Thank you Meily! Keep up the good work.
-
Nov 12, 2024
Best server in Las Vegas
Totally enjoy going to the Palms to play the slot machines with my roommate!!! Amanda Gutierrez is a phenomenal server!!! She remembered me even after being gone for two months! Best server and service ever!!! I give Amanda a million star review!!!
-
Nov 11, 2024
Dirty rooms and rude, passive-aggressive bellhop
We went for the American Film Market and stayed a full week at the hotel. Our experience was mixed and I kind of hope they change hotels next year. We wouldn’t stay there again either way. The rooms were spacious, but not very clean. There was food or blood on the corner of our bed when we arrived and there was actual poop on the outside of our toilet—again, on arrival! 😱 One day, we came back to our room and found housekeeping had left the minibar open and left our trash bags outside the room. I had to call the desk as the minibar has some kind of sensor and I was worried they’d try charging us. Serrano Vista Cafe has great oat milk cappuccinos and avocado toast, but expect to pay Vegas prices, of course. Staff were friendly and helpful there though! Meanwhile, some hotel staff were super helpful and friendly too, while others were average, but then there was one bellhop who was shockingly rude and passive-aggressive, even going so far as to lie to us tonight about where our Uber driver would pick us up, trying to get us to carry our luggage across the hotel without a trolley. Thank god, I called the driver first. Living in Europe, we weren’t aware of certain tipping customs and didn’t even have many USD on us when we landed anyway. We had to look up the norms after we arrived. While we gave the bellhop what would’ve been a normal tip in Italy or the UK when we arrived, it was apparently less than recommended in Las Vegas. Upon leaving tonight, he commented about “remembering us,” while being extremely rude. The irony is that I tipped his colleagues this morning for the luggage storage (the morning bellhop was super lovely all week!) and I planned to leave the rest of my USD to him tonight ($20) when collecting the luggage. His appalling behavior meant I left him nothing and had a very happy Uber driver instead. If PCR reads this, whoever the head of your bell desk was at 5pm on 11/11/24, he needs a different line of work. Your morning guy though is ace—super smiley and kind!