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Hotel overview
A beachfront paradise perpetuating true Hawaiian culture. Immerse yourself in the vibrant traditions and customs of Hawai?i through daily activities, captivating Hawaiian entertainment and culturally rich programs. Experience the wealth of culture and genuine aloha that set us apart as the most Hawaiian resort.
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Charge Inclusions:
• Daily cultural activities: lei making, hula dancing, olelo Hawaiian language lesson, mele ukulele and song class, mo‘olelo Hawaiian storytelling and more
• Daily local and international phone calls up to 60 minutes
• Daily in-room coffee and tea, replenished
• Daily Wi-Fi, maximum 4 devices per room
• Daily use of beach towels
• Two OUTRIGGER Zone reusable bottles (per stay)
• One OUTRIGGER bag (per stay)
• Lei Kukui Ceremony, upon first stay departure
• Poolside reef-friendly sunscreen
• Access to Ka‘anapali Trolley
• Special offers to island experiences
Ratings & reviews
TripAdvisor traveler rating
9067 reviews
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Jan 11, 2025Hoping OUTRIGGER understands the uniqueness of Ka'anapali Beach Hotel
The Ka'anapali Beach Resort is our favorite place to stay in Maui. Our stay this time was different but still enjoyable. We booked through Capital One Travel a Garden View room. When we arrived we asked about upgrading. We were told there was one Ocean View room available for an extra $75 per night. We agreed to the extra cost. Unfortunately, it wasn't disclosed that there was construction/remodeling happening since OUTRIGGER had taken over operations. Construction noise would begin at 6:00am. The elevators nearest our room were often locked off for construction crews. Our room door was so badly sealed that, when the wind blew, it sounded like sirens going off, for hours. We brought our concerns to the staff at check out and they did refund half of our upgrade cost but our stay was somewhat less enjoyable than we had anticipated. We also were disappointed that the pool bar was not open most days maybe because of staff shortages and the pool restrooms were often locked making us have to use the lobby restrooms or the restaurant. This was our first stay since OUTRIGGER took over. We hope our next stay will find these issues resolved or we might need to look elsewhere.
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Jan 09, 2025
Wonderful Resort!
We first stayed here 25 years ago to celebrate our 5th anniversary and returned sans family to belatedly celebrate our 30th. We stayed in an oceanfront room in the renovated Papaku wing and we loved it. Rooms are nicely decorated and comfortable. Cant beat whale watching from the lanai! Outrigger provided nice metal refillable water containers to use with the water filling stations located around the resort to help discourage the need to buy bottled water. Nice touch! In room coffee was much appreciated. All staff encountered were super friendly and helpful. Be sure to take advantage of the many cultural offerings. The departure lei ceremony was especially moving. We loved the addition of Maui Brewing Company with live music. Parking is super convenient for the south and east wings since you van park on your floor and just walk same level to your room. Super convenient location to walk to all the attractions in Ka’anapali. West wing is currently under renovation, but was not a negative impact to our stay. They will supposedly be adding another pool to the grounds in the future, so you may want to check on that prior to booking as it might be more of a negative impact on the stay. If not renting a condo with family, this is where we’ll stay as a couple on future visits as long as they maintain what makes it so special.
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Jan 04, 2025Very Poor Service. Extremely Extremely Poor.
We had group of 5 families stayed there for 5 nights. Everytime you ask for something the answer was no. Place is nice, Location is good but service is extremily poor. We had big Ford Transit car and it was not turning on so we took help of a gentleman named Robert (who works in security) to borrow his jumper cable and we turned on the vehicle a day before departure and jumper cable belonged to Robert and it was not a property of resort. Robert agreed to land us for next day also and he left it at resort lobby for us to use it next day and return after we are done using in case if we needed that. The night manager stated that he is going to shoot a message to day team also that Robert is leaving a jumper cable for us to use if we need it. Our departure flight was at 5:30 PM and we booked whale watching at 12:30 PM thinking we can finish in 2 hrs and then can go for airport. So we went to front desk to ask for jumper cable as car was not starting again. Lady came out named Koui Kana and she refused to give us a jumper cable. We asked why and she said she can not. We asked her that it is not resort property and we can buy it from Robert who owens it and if she can connect us with him so we can zelle him and buy it from him and she refused to do so also. I went out side and asked few people to see if they have jumper cable in their car and if we can borrow but a big guy with glasses who I think was security manager asked me not to ask any body else for jumper cable and they started scavangering around us so we don't ask for anyone for help. I don't understand why? They were making all effort so we don't get our car Started and and during the whole process we missed the boat for whale watching which costed us a group about $1100. The resort team ganged up to destroy our day and I don't know what the motive was. I am very upset about this and have not seen this level of hostility from a resort who probably made above 10 to 15 K from us group of 5 family who stayed there for 5 nights. So, guys you think what rating I should give? Is there a way to give -5?
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Jan 03, 2025
Ocean view is not ocean voew
Do not believe that you will get an ocean view room- the ocean can only be seen if you are on your lanai and standing on a chair and then you can see a sliver of ocean. I am paying $566 to look at the pool courtyard. The manager will fight you and not work with you.
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Jan 03, 2025It was a week before Christmas
The booking took forever. Once that was over everything else was fantastic. The rooms are clean and tidy. The staff are polite and helpful. Great atmosphere day or night. The pool is open until ten pm. Michelle was very knowledgeable when I was asking questions about the island and the traditions