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Hotel overview
Location
Riviera Maya, MexicoProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy:Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.
Transfer Policy: A price may be displayed when children stay free, if your vacation includes transfer to your hotel.
General Information: Room taxes and service fees are included in the vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
15527 reviews
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Jan 19, 2025Ocean Riviera Paradise Jan 2025
My friend and I traveled here as a girls getaway. I have been to 7 all inclusives in the past several years along the Riviera Maya. We stayed in an El Beso swimout suite. We upgraded from the basic room upon check in. Looking back, we wished we hadn't as it didn't really provide anything extra to us that felt like a bonus. The El Beso pool itself was really a party pool and unless you were wanting that, you're steering clear of that pool and the pool bar. The swim out portion of the pool itself is almost always shaded and not warm at all so there is no added value there. The hotel itself is quite large. There are shuttles that run the length of the resort, and occasionally we would hop on and catch a break. The food, unfortunately, was no great. We ate at two a la cartes, and had to go to the buffet afterwards as the meals were nearly inedible. The buffet has a decent selection and typically I would find a number of things I did not enjoy but at least a few that I did. I was not expecting the food to be the best I've had, given the price point of the hotel. So if you manage your expectations, it's fine. My other food complaint is that there is no grab N go food anywhere! I was not traveling with my kids this time, however, if I was- this is a deal breaker for me. Even I got tired of having to sit down in a restaurant. My other issue with our stay was the lack of water available! Our room was stocked daily with 2 or 3 600mL waters. You could not get any additional water bottles anywhere! You had to ask for a cup of water from a bar. Before bed I told the front desk I needed a litre of water - he suggested getting several cups from the bar to carry back to our room. No beuno. The coffee shop was good however the wait was a solid 30 minutes, if not longer. No specialty coffees were available at the buffet and the drip coffee wasn't great. Beach was much nicer than I expected. I actually spent most of my time swimming in the ocean- which hasn't been typical of there other locations we've stayed along that coast.. Overall, it was a good vacation given the price point.
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Jan 19, 2025Constant harassment and bad food
This was my first time traveling internationally and experiencing an all-inclusive resort. While my initial impression was positive, my experience was ultimately overshadowed by several disappointing incidents, restrictive policies, and poor-quality food across most of the resort. Upon arrival, we were greeted by a concierge named Angel, who immediately began heavily pressuring us to attend a breakfast for a presentation. Despite making it clear that we weren't interested, he continued to push the issue, making the interaction uncomfortable. When we finally got him to realize we weren't going to attend, he caught an attitude and became visibly upset, setting a poor tone for the rest of our stay. The food at Pez Vela was satisfactory for the most part, but dining elsewhere at the resort was consistently disappointing. The steakhouse, in particular, was a major letdown. The steaks served there were the worst I've ever had in my life--bland and barely edible. Adding to the frustration, the menu advertised a "table-side Caesar salad," which my whole family ordered. However, it was not prepared table-side as promised, further adding to our disappointment with the experience. Adding to the frustration, the ability to make reservations at restaurants was extremely limited, and this lack of flexibility was not made clear before our trip. I had assumed, based on the resort's promotional materials, that dining options would be more accessible and flexible. Instead, we found ourselves navigating restrictive policies that made meal planning unnecessarily stressful. At Pez Vela, strict rules further diminished the experience. Guests are prohibited from leaving the restaurant with food, which became an issue when my father, feeling unwell, requested pizza. Since takeout boxes weren't available, I carried the slices by hand to bring to him on the beach. However, the maitre d', Carlos, followed me outside, took the pizza, and threw it away, citing the restaurant's policy. Carlos also reprimanded my sister for wearing a bathing suit bottom and frequently claimed our clothes were wet, even when they weren't. His demeanor toward my family felt consistently hostile and unwelcoming. Another frustrating incident occurred when I was on the beach enjoying a cigarette. Carlos confronted me about the smell, and after I apologized, he continued to follow me to my chair, calling for backup on his radio to escalate the situation unnecessarily. His constant scrutiny and aggressive behavior made every visit to Pez Vela and the surrounding areas uncomfortable. While another maitre d' at the resort was courteous and helpful, our limited interaction with him didn't offset the negative experience caused by Carlos. I traveled with a group of 20 people, and none of us will be returning. Ultimately, between the generally poor food outside of Pez Vela, the limited ability to make restaurant reservations, the pushy and unprofessional sales pitch, the lack of clear communication about policies, and the harassment my family and I experienced, I cannot recommend this resort and will not be returning. I strongly advise others to consider these issues before booking their stay.
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Jan 18, 2025The kids club team and especially Mirelle
We're a family with 2 kids, still here enjoying this amazing resort, just wanted to pop in and mention the unique atmosphere here 💃 First the kids club team and the leader Mireille which is amazing, passionate and very talented and helpful. The kids enjoyed the activities and the parties 🥳. There are lots of things to do around, the pools, the resturants, the shows, the beach!! Everything is truly amazing. If you are a family with kids consider to come to this truly shinning place 🥰 We will be back for sure Thank you
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Jan 17, 2025
Kids club activities
Daisy pool activities with Mirelle and miriam I wish they had these kinds of activities for the adults :) I had more fun than my kid did and she really enjoyed herself. I wish I took advantage of the activities a lot sooner. If i ever come back we'll make the most of it sooner
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Jan 16, 2025
Great time in Mexico
Rooms have good hot water, good room up keep, a/c worked great, friendly service, great shows and lots to do. The coffee shop and ice cream parlor was a nice treat for great family fun. Can't wait to come back, in a couple of years when the kids get older.