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Hotel overview

The Ocean Riviera Paradise is a new five-star resort located on the seafront in the Playa del Carmen area of the Riviera Maya. The resort is noteworthy for its size and the extensive selection of services on offer. It boasts spectacular swimming pools, exclusive Junior Suites and Suites, a wide range of cuisine, a Despacio Spa Centre, Privilege, Exclusive Rooms and Services, a Dive It! diving center and a great choice of entertainment for the whole family.

Location

Riviera Maya, Mexico
Cancun International Airport : 33 miles

Property information

Year Built: 2016
Total rooms: 974

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory The hotel does not accept Student Groups or Spring Breakers. Student Groups (Spring Breakers) are not permitted at the Hotel. A student group consists of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.  

Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival. 

Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment. 

Transfer Policy: A price may be displayed when children stay free, if your vacation includes transfer to your hotel. 

General Information: Room taxes and service fees are included in the vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel. 

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 15649 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Mexican bull

    This place was great to stay at, we had a blast. Drinks and food are good and the resort has everything you need. A really memorable part of the experience was on Saturday when we got introduced to Benjamin and he took us on the fun bull ride. We also had a blast playing bingo. Bowling is fun too! Thanks Benjamin and the whole staff for such a great time!

    Feb 22, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Vacations in Mexico 2025

    Kareli from the kids club is incredible and was so kind with our kids. The games were so fun and educational. We saw monkeys and the weather was incredible. The pool is well sized and the bar service is quick and friendly. The silent disco was so much fun and the music was great!

    Feb 22, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great time with Mauricio

    Mauricio from the crazy pool games made my stay memorable and my friends and I will always remember our time here! The weather was very nice and was much better than at home. We had a great time seeing the local wild life and being able to swim up to the pool side bar to get drinks!

    Feb 22, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    It’s been an amazing experience! I recommend to everyone

    I have had an amazing time with everyone especially Mauricio! The place is fantastic! The pools are gorgeous and so is the beach. Mauricio definitely brings the fun to the El Beso pool and has excellent showmanship. He makes sure to encourage everyone to participate and involves everyone in the pool. He’s definitely made it a great experience. Make sure to find him and say hi!

    Feb 22, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Would never go back

    I have been to many all inclusive resorts in Mexico and this by far was my worst experience. The service was absolutely horrible. Almost impossible to get someone to bring you something. We were told “no” more than we were helped. Honestly, I couldn’t wait to leave and would have rather stayed home. I most definitely do NOT recommend.

    Feb 22, 2025