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Hotel overview
Location
Cancun - BeachProperty information
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Hotel details
Hotel advisories
*The brochure may state that the hotel is accessible for the disabled. The hotel does have ramps and elevators, inside only. The hotel does not have handicap accessiblity to the pools or the beach area.
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
12508 reviews
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Nov 21, 2024Perfect for us.
We read several negative reviews and were a bit concerned. This resort was absolutely perfect for us. I emailed a request for a balcony and king bed in advance and they were honored. There was a mix up over the rate and through email and the front desk everything was completely straightened out. The beach and pool areas are terrific. I understand some complaints about the food, and if you are a foodie it may not be for you but we found plenty to like at the buffets and the Italian and Mexican ala cartes were very good compared with a multitude of all inclusives we have visited. Staff work very hard to upgrade and we saw many renovation projects going on during our stay. Bartenders and drinks were very good, and staff overall were very friendly and helpful. The rate was incredible and I would definitely return.
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Nov 18, 2024Not our cup of tea
We came from Barcelo Maya Colonial one week ago. What a mistake that was. About same weekly price for AI for both resorts. We thought that Cancun is more nicer than the other. Sure long beach stretch looks great with turquoise water. Once we went to test swim and investigated the corals and stones in the water. There was corals not crazy much but reef walker shoes are must. Waves were also pretty high and for senior travelers too rough. End of the week tropical storm generated eve bigger waves and red flags were shoving dangers in the water. We booked room in Premium level facing the sea. First 3 night air-con work fine, but after that we feel at night like staying in Turkish sauna. Technical staff try to fix malfunction, but no success. Only solution was to change room. They offered similar room from the old side. Air control worked well and it was cool night's except the noice of the machine was loud. 3 different speed was available and I try to put it slow mode. Nothing changed all 3 position = same loud sound. Technical guy came to evaluate the situation and he's response was "No can do". We closed the air-con and used fan and it helps a bit. If it is raining like in our visit outer walkway was wet and stone floor seriously slippery. We hold hand railings all the time and walked like old penguins slowly. Too fast walking quarantined for sure meeting the wet stone floor in close distance. Try to get your room in the middle of the resort if possible. More up means more wind noise's but better views and don't leave any clothes over night in the balcony, they might learn to fly in the night. Food servings in buffet or a'la carte restaurants are just average, nothing special. Next possible visit in Cancun area is not in Cancun, but Maya Beach but still Barcelo branded. We can't splurge resorts with 500 USD per night so we can't comment how much better food experience you will get.
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Nov 17, 2024
No air conditioning
Room had no air conditioning, AC could not be fixed, and it took four days get a new room. Heard other guests having same problem. If you have AC, the beach, pools, food, and location would be wonderful. Avoid the aggressive "membership" sales person.
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Nov 15, 2024
The stay was Great.
The stay was great and very affordable. The check in process took awhile with the line but the staff brought us drinks while we waited. Daniel at the front restaurant reservation area was so helpful and kind. The food in the buffet was very good and had lots of options. The room was always kept clean and the mini bar was always restocked daily.
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Nov 13, 2024
Great location but rooms could improve.
The customer service at this hotel was exceptional. The buffet service was of the highest quality and truly remarkable. While some of the restaurant food was excellent, others were merely satisfactory. The rooms, however, require improvement. The pillows were old and lacked support, and the mattress was excessively soft for my preference. On a positive note, the beach is stunning and conveniently located just below the hotel.