Wish you were here?
Hotel overview
Get exclusive perks during your getaway at Occidental Cozumel. Travel now through December 22, 2022 and receive:
• Additional $200 in resort coupons per room
Valid for Luxury Royal Level and Jr. Suite Royal Level room categories. Terms, conditions, and restrictions apply to resort coupons and vary by resort.
A fantastic resort located in heaven on earth! Occidental Cozumel is a unique destination that is inspired by a Mexican estate and gives guests the chance to enjoy the treasures found in the Palancar Reef off the island of Cozumel. Visiting this idyllic island in the Mexican Caribbean, just a 45 minutes ferry journey from Playa del Carmen, is something you should do at least once in your lifetime. Beyond that, visiting an all-inclusive resort that is set amongst nature, with mangroves, tropical gardens, and stunning white-sand beaches, is a truly unbeatable experience. The hotel’s marine surroundings make it one of the top 5 scuba destinations in the world, and the resort is fully prepared to provide diving enthusiasts with everything they need to enjoy swimming amongst the dolphins and sea turtles. It also offers a wide range of other sports such as kayaking, sailing, snorkeling, and water polo, as well as facilities such as 3 pools, a spa, gym, beach club, and 7 restaurants. And if that’s not enough, it is also the perfect place for a couples vacation as it offers a wide variety of romantic arrangements, or a family vacation as the resort features a kid’s club and a pool just for children. There is also an even more luxurious and sophisticated experience writing for you at the Royal Level at Occidental Cozumel. Offering exclusive services, this boutique hotel is located within the magnificent Occidental Cozumel resort.
Location
BeachProperty information
{{title}}
Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
9501 reviews
-
Apr 02, 2025Beautiful Resort
Very relaxing atmosphere, the grounds are beautiful and staff was excellent. Only drawback was not enough music during the day by the pool by the beach, when they did play it you couldn’t here it. Need speakers around the pool
-
Apr 02, 2025
Exceeded expectations
Previous reviews were all over the place. We found the resort to be up to date, extremely clean, staff is friendly and helpful, many amenities (scuba on site, conceirge arranged mopeds for daily excursion and recommended great areas to visit outside the resort). Felt very safe and cared for. We will be back!
-
Mar 31, 2025
Beautiful Cozumel setting
Lush green setting, my wife who is a veteran travel agent and l were not disappointed in all aspects. Excellent and friendly staff kept property, rooms , restaurants clean, presentable. Specialty restaurants pleasant surprise and buffet always had a wide variety of things people expect plus many local dishes. Never had a bad meal or service. Staff are quick and ready to help the buffet run well. Bedrooms spotless, note plumbing taps hot/cold work opposite Canada/ US configuration ( blue hot). If you have ground floor watch out that Coati animals can open sliding screen door and steal food left out.. just close glass door...they not nocturnal but day time bandits like raccoons at night). Beach area is down a mangrove boardwalk. Here too are the main pool and Beach restaurant plus a Dive shop. Lots of visitors at this resort are here to dive or snorkel. Lots of boats coming and going. Beach property is narrow but beach offers long walks off property. We had a problem last day not finding loungers. Like many ,this resort has many guests staking their spots with their towels early in day. Most days enough for all but you are tightly packed in. We enjoyed the beach and adult pool every day. Very easy going clientele while we were here. A friendly place. Lots of Canadians from all over the country, Americans, Mexicans and other Spanish speakers too. Very much a family place. Not a boisterous, hard drinking crowd compared to other resorts we've encountered over the years. We felt this resort offered a relaxing and pleasant place to just soak up the sun, swim, get 3 good meals every day without having to think too much or extend any effort. We think we will return. We paid full price and it was very reasonable. Other patrons seemed happy and satisfied too. The Air Canada Vacations transfers, service and Cozumel airport work fine. Going to Negril next month but l think we will return here in 2026. We'd recommend. Bring either Cdn, or US currency to tip the hard working local staff who appreciate recognition for their efforts to make your stay a happy one.
-
Mar 31, 2025
Maravillosa, tuvimos sólo una mala experiencia de falta de atención en restaurante, que fue resarcida con creces.
Habitaciones muy cómodas. Hermosa habitación e instalaciones. Buena atención del personal. Buenas bebidas y recomendaciones. Un área de oportunidad está en los jugos, saben muy artificiales. Excelente atención en el spa, cinco estrellas para Ericka. Otra área de oportunidad para la entrega y recepción de toallas, a veces no coincidimos con el personal. La limpieza de todas las instalaciones, impecable. La atención del personal para snorkear, maravillosa. Nos vamos felices. Regresaría con mucho gusto. Mil gracias por las atenciones recibidas y por consentirnos tanto.
-
Mar 31, 2025
Small and Friendly Resort
Excellent: food, drinks, a la carte, pools, beach, rooms, bed, shower, A/C, cleanliness, service. Loved the smaller size. Very friendly. Sunset on the ocean at 7 pm! Pizza at night on roof of buffet was fun. They make Caesars. Great brandy.