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Hotel overview
Get exclusive perks during your getaway at Occidental Costa Cancun - All-Inclusive. Travel now through December 22, 2022 and receive:
• Personalized welcome letter
• In-room bottle of rum, tequila, or wine in select room categories
• Weekly rum or tequila tasting at adults-only hotels once per week
• Additional $200 in resort coupons per room
Terms, conditions, and restrictions apply to resort coupons and vary by resort.
Occidental Costa Cancun is a comfortable all-inclusive resort with beautiful Mediterranean style of 4 stars. It was built in 1994 and has been through various renovations since then, most recently at the end of 2016 in which the front desk, lobby, lobby bar, snack bar, Mexico Lindo restaurant and pool were renovated.
Just 30 minutes away from Cancun International Airport, we are located in the Hotel Zone on the Kukulcan Boulevard in the 4.5 Km, just in front of a quiet and white sand beautiful bay.
The Occidental Costa Cancún hotel faces the Caribbean Sea on the famous Boulevard Kukulcán. This 358-room hotel stands out for its quality and complete Barceló All-Inclusive program that lets each guest enjoy all its services and facilities.
The cuisine at the Occidental Costa Cancún hotel stands out due to the variety on offer, thanks to the four restaurants located within the complex. It also offers a lobby bar, perfect for those who want to relax while enjoying a drink and live music. Among
its facilities and services, you can find a fantastic swimming pool, fitness center and spa, a program of daytime and evening activities, and a kids club for the little ones. In addition, the hotel offers water sports for more fun. The Occidental Costa Cancún
combines exclusivity and comfort in a privileged environment, Cancun, the Caribbean paradise of the sun, with crystal-clear waters and white sands.
316 Double rooms category
37 Double ocean front rooms category
5 Junior suites ocean front with hot tub category
Groups and conventions:
We have a convention room ideal for holding all kinds of events, as well as additional places for cocktails and / or dinners.
Location
Cancun - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
12536 reviews
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Apr 20, 2025Ok for all day fiesta but not for a relax and rest stay or vacations
Friendly staff and very decent food (however, no seafood unless paid). Nice gym. On the other hand, extremely negative points: The hotel is very noisy all day long. Poorly soundproofed rooms (the noise level of the entertainment is such that in the room you feel like you're outside by the pool), even though you're on the top floor. Tiny beach wedged between the jet ski rental place and the smell of gasoline and the Isla Mujeres pier, so extremely noisy and impossible to rest. If you want to relax, this hotel is to be avoided. Furthermore, following my dissatisfaction with either the hotel or the Barcelo group, I have not made any comprensive answer or commercial gesture following my disastrous stay (photos and videos to support this have bben send to them ).
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Apr 19, 2025Easter holiday at the Occidental Costa Cancun
Cesar Torres, the hotel supervisor, was fantastic. He went above and beyond to make our stay very comfortable and memorable. He also made arrangements to surprise us by decorating my suite for my upcoming birthday. Some initial hiccups were sorted out in a timely manner, and the communication was very good. The hotel staff were friendly and hard-working, right from the housekeeping staff to the restaurant workers.
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Apr 18, 2025
Best service ever
Waitress Stephany was the best.!!!!!!Definitely made our stay worthwhile. We will be back. She was very friendly and accommodated our son with autism. Entire wait staff was fantastic!! Can't say enough about Stephany though!! Thank you soo much
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Apr 17, 2025Cancún 2025
Staff are wonderful, food is good, entertainment is entertaining, pool is great. As long as you have good company you will have a great time.
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Apr 17, 2025
Resort from Hell
I stayed at Occidental Costa Cancun – All Inclusive for a week with my daughter and friends, and sadly, this resort did not meet expectations at all. We booked an oceanfront room with balcony, but the balcony was so small a chair couldn’t fit. We later found out larger balconies are available for the same price, but you have to request them. Throughout our stay, we had to change rooms three times due to poor maintenance—even the suite we paid extra for had issues, including a stained jacuzzi on the balcony that took over 20 hours to fill. The beach is tiny, and the food was subpar across the board. The only decent meals were the fried fish at lunch and the Mexican restaurant. The Italian restaurant lacked basic dishes like spaghetti/meatballs, and the steakhouse was disappointing. Drinks stop being served at 11 PM(not even if ordered it with room service) which is unheard of at an all-inclusive. There’s no night entertainment or club, and room service is not included in the price—if you do order it, it can take over 3 hours to arrive. The worst part was the constant noise at night. The resort is filled with rowdy, drunk college-aged guests, shouting and partying in the halls until 3 or 4 AM. Many of them would fill water bottles with alcohol before 11 PM to keep drinking all night, which created a wild, chaotic atmosphere—not relaxing at all. The staff experience was mixed—the bellboys and a couple of front desk male staff were polite, and some male restaurant servers were kind. But the female staff were often rude and dismissive. One refused to let us sit by the window in an empty restaurant, and another nearly denied us dinner because we arrived at 10:30 PM when the buffet closed at 11. This resort might look affordable, but you truly get what you pay for. If you’re looking for a relaxing, clean, and enjoyable vacation experience, look elsewhere. Not recommended.