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Hotel overview
Get exclusive perks during your getaway at Occidental at Xcaret Destination. Travel now through December 22, 2022 and receive:
• In-room bottle of rum, tequila, or wine in Premium room categories
• Additional $200 in resort coupons per room
Valid for Luxury Royal Level and Suite Royal Level room categories. Terms, conditions, and restrictions apply to resort coupons and vary by resort.
An all-inclusive resort surrounded by natural beauty.
The hotel Occidental at Xcaret Destination is an All inclusive hotel located in the heart of the Riviera Maya. Its spectacular mix of natural and cultural environments is the inspiration for enjoying an unbeatable experience.
This stunning complex has 765 rooms and suites with terraces or balconies that are surrounded by lush gardens.
It also features riverbed formations, 7 swimming pools and a private beach with soft, white sand and tropical palm trees.
Plus, the restaurants at the hotel are designed to meet the needs of all our guests. With 11 bars, including the nightclub, and 11 restaurants, guests have the freedom to choose between a snack, an informal or gourmet lunch, or a candle-lit dinner with
their partner, among many other possibilities.
This magnificent resort is located near the Xcaret eco-archaeological park and offers a great day out for the family, with over 40 cultural attractions and exhibitions on Mexico’s art and tradition. It offers the Unlimited Xcaret Xperience package, designed
only for hotel guests, allowing them to enjoy unlimited access to the Xcaret park throughout their stay.
Royal Level Occidental at Xcaret Destination is a boutique hotel within the complex.
For guests looking for an even more luxurious and sophisticated experience with a private area and personalized service. Wi-Fi and room service included, among others.
Location
Quintana RooProperty information
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Hotel details
Hotel advisories
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
25077 reviews
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Dec 24, 2024Beautiful resort next to Xcaret, but no real beach
We spend 4 nights in this resort. The grounds are beautiful and jungle like, multiple pools, good food, 2 minutes walk to Xcaret, but no real beach. The resort has man made lagoon with some white sand and clear water with tropical fish, but no real wire sand beach with waves . It sadly feels like you are swimming in the pool. We did like the salt water adult pool with tropical fish and sea view! Food was very good. Vegetable were very well cooked. Desserts are actually tasty. Tres leches cake was delicious! Night entertainment was poor. I would go back if they had a nice beach.
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Dec 24, 2024Wouldn’t stay again
Service was ok, front desk, some wait staff and the bellboys are rude especially their supervisor. The food is grossssss the only good place to eat there is packs tacos. We went for a wedding and everyone agreed the food was disgusting.
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Dec 24, 2024Occidental XCaret First Stay
The resort was beautiful. The grounds and pools are amazing. There is so much to explore we didn’t bother with park tickets. Lots of wildlife to see throughout the resort. The rooms are very nice. We stayed in a standard room added concierge. Beds were very comfortable, nice toiletries in the bathroom that has a huge shower. There is no conditioner or lotion, so be sure to bring those. The towels are very large, so if you wrap your hair in a towel, I’d recommend bringing one for that purpose. We had no issues with hot water or water pressure. We were in building 18 and the elevator did not work. Walking up and down the stairs with luggage was not the most convenient thing. I don’t know if they work in the other buildings or not, but had been told it’s been out in this building for some time. The pool is beautiful and very cool and refreshing. We really enjoyed the adult only area. Snorkeling right at the resort was lovely and we didn’t feel the need to take any snorkeling tours. The buffet is a standard AI buffet and the bars are also pretty standard. The drinks here are not as good (or strong) as other resorts we have stayed at. Lobby bar makes a really nice chocolate martini. We stayed 7 nights which gave us 4 ala carte dinners. We ate at the Asian, Italian, steak and seafood restaurants. The food was honestly very good at all four. Would recommend skipping the ribeye at the steak place, we had the flank and strip steaks and they were both very good- people around us with ribeyes didn’t enjoy theirs as well. We had a great time despite some rain and not ideal snorkeling conditions, and we will definitely be back.
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Dec 23, 2024
The best all-inclusive resort to stay at!
My family and I stayed here for 8 days (I wish it was longer). The staff are very kind and welcoming. You will experience the best service here. I loved the located and how accessible everything was. We saw many monkeys, deer, birds, and flamingos during our stay.
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Dec 23, 2024
Fantastic Stay
We loved our second stay at Occidental, fantastic views of wild life from our balcony, delicious food from Royal Level service.