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Hotel overview
Get exclusive perks during your getaway at Occidental at Xcaret Destination. Travel now through December 22, 2022 and receive:
• In-room bottle of rum, tequila, or wine in Premium room categories
• Additional $200 in resort coupons per room
Valid for Luxury Royal Level and Suite Royal Level room categories. Terms, conditions, and restrictions apply to resort coupons and vary by resort.
An all-inclusive resort surrounded by natural beauty.
The hotel Occidental at Xcaret Destination is an All inclusive hotel located in the heart of the Riviera Maya. Its spectacular mix of natural and cultural environments is the inspiration for enjoying an unbeatable experience.
This stunning complex has 765 rooms and suites with terraces or balconies that are surrounded by lush gardens.
It also features riverbed formations, 7 swimming pools and a private beach with soft, white sand and tropical palm trees.
Plus, the restaurants at the hotel are designed to meet the needs of all our guests. With 11 bars, including the nightclub, and 11 restaurants, guests have the freedom to choose between a snack, an informal or gourmet lunch, or a candle-lit dinner with
their partner, among many other possibilities.
This magnificent resort is located near the Xcaret eco-archaeological park and offers a great day out for the family, with over 40 cultural attractions and exhibitions on Mexico’s art and tradition. It offers the Unlimited Xcaret Xperience package, designed
only for hotel guests, allowing them to enjoy unlimited access to the Xcaret park throughout their stay.
Royal Level Occidental at Xcaret Destination is a boutique hotel within the complex.
For guests looking for an even more luxurious and sophisticated experience with a private area and personalized service. Wi-Fi and room service included, among others.
Location
Quintana RooProperty information
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Hotel details
Hotel advisories
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
25215 reviews
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Feb 04, 2025No help for a sick senior.
This is my third time to this resort and I asked for a special request to get my hotel room early because I was extremely sick and I am a senior. No they definitely couldn't help me and in fact I had to wait longer. We will not be back to this resort ever again.
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Feb 04, 2025Best family vacation
The hotel and easy access to Xcaret was amazing. I will be recommending this to all of my friends, with or without children. There was so much to do!
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Feb 03, 2025
Very disappointing
Hands-down, the worst food we’ve ever had in our lives. Not one meal during seven days was really edible.
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Feb 03, 2025
Better than expected for a wonderful week
We are Occidental members and find this the best of the four properties we have visited. The specialty restaurants were not busy and could offer the good service seen elsewhere in the property. The lagoon has a large variety of fish, but after lunch the snorkel quality drops as people stir up the sand. We enjoyed the monkeys. Be careful to keep your balcony door latched, they try to open it as a way to eat your fruit plate in the room.
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Feb 03, 2025All in all great place to stay!
We enjoyed our stay overall thanks to the happy and cheerful staff. What went well: 1) once you’re in, service, location and staff are amazing 2) This location is magical 3) F&B varieties and options + Entertainment programs. What went wrong: 1) Their Sales team, pushing to sell their memberships and timeshare like program was time wasting and little aggressive. 2) Room bathroom and floors needs TLC and an upgrade. 3) Reception, eventually they helped us with our needs, but their process was painful. And depending on your luck, some wont even listen, others are helpful. So having a mixed feeling here.