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Hotel overview
Get exclusive perks during your getaway at Oasis Palm - All-Inclusive. Travel now through December 31, 2022 and receive:
• Check-in at designated VIP desk with welcome drinks
• Room assignment with an ocean view
• VIP wristband
Valid for contracted group bookings. Inclusions subject to change. Some restrictions may apply.
This all-inclusive beachfront resort boasts the ultimate family fun in Cancun with a beach and pool park, water slides, Yucatan Jurassic River, arcade, kid-friendly restaurants to satisfy the pickiest taste buds, and much more. Nestled at the north end of the hotel zone, Oasis Palm has powdery soft sand and calm, shallow waters perfect for kids to splash around in. While the kids are enjoying unlimited fun at the supervised kids club, parents can reconnect with a romantic dinner, spa treatment, or night on the town.
Location
Cancun Hotel Zone - BeachfrontProperty information
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Hotel details
Hotel advisories
General policies & fine print
Convention Policy - Individuals attending a convention that is held elsewhere cannot book this property for their stay. If found attending an off-site convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel does not accept Student/Spring Break/Youth groups.
Transfer Policy - Transfers to/from the resort are not included; transportation can be added during checkout.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
* Please note the legal drinking age in Mexico is 18.
Ratings & reviews
TripAdvisor traveler rating
6476 reviews
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Jan 31, 2025STAY AWAY- I left 2 days into my 5 day vacation
The bad- Before you read the rest, just know I left 2 days into my 5-day vacation and checked into the Hilton with no guarantee of a refund because the below issues were this bad. I did not receive a refund and I still do not regret leaving this resort, that's how bad it was. Rooms- we were upgraded to the sens side and got a ocean view room. The room itself smelled like mildew, and the water from the sinks and the faucet had a sewer smell coming from them. The bed did not come with a blanket, and the pillows on the bed were accent pillows that did not get washed with each cycle and had stains and threads pilling on the fabric. The beach- Filled with trash and plates from guests. Birds fly all over the place. The view is a bay rather than the ocean and it is north-facing so the sun is always behind you. There are crocodiles in the water and warning signs around the property. The property is next to a port so there are constantly boats coming to and from which makes the beach smell like gasoline. The tables and chairs has sticky drinks spilled all over them and the staff did not clear or check these in the mornings. Food- The absolute worst part of this entire place. I went to 4 different restaurants while I was there for 2 days. Buffets- There are 2 buffets that share a building that are the same thing and they advertise it as different options. The buffet food is absolutely disgusting, old, stale, poor presentation, and does not have the proper food preparation stations to make sure that the food does not go bad. The other issue is that there are children running around everywhere touching food and picking it up with their hands. That is not the fault of the resort but a peer into what kind of guests are staying here. Miramar- We ordered steak and mashed potatoes for our main dish on our first night. The new york strip looked like it was boiled, with no color and no grill marks. The "traditional mashed potatoes" was a smear of cream under the steak. We asked our waiter about the mashed potatoes and he pointed to the teaspoon of cream and told us that was our mashed potatoes. He looked embarrassed as he said it too. Dos Lunas- This is the meal that sent me over the edge. The final straw in my awful 48 hours. I ordered spaghetti bolognes and my partner ordered a pepperoni pizza. The spaghetti was the consistency of water and more like a soup. I suspect that everything is watered down at this resort including their ketchup, sauces, mashed potatoes, yogurt, alcohol, etc. The pizza was made out of a tortilla and had fake cheese used in it. It was absolutely inedible and I gagged on the cheese they used. La Petit Chef- This is their premium restaurant that costs around $37 USD per person. The experience was low-brow, they had you dress up in a chef outfit and take pictures. This may be small and silly but they used cardboard chef hats that has a printed logo that was taped onto the chef hat to take a picture. Thats not a big deal but this is supposed to be a premium experience and I feel like they could have just bought real chef hats. Anyways the meal was the best one I had at the resort but that's because it was my last meal here and I was conditioned to eat crap for the last 2 days. I would compare the quality of the food to a Golden Corral at 2 pm after their lunch items have been sitting there for a while. Not worth $37 at all. I am curious where they are pocketing all of this money and where it is going, because it is not the food here. The Spa- While I was waiting for my room to be ready on our first day, I went to the spa with my partner and got a couples massage. They had us change into kimonos and mine had a giant rip in it. We went to the sauna first and then they had us shower. In the shower was a bandaid and previously used toiletries so they are not doing a walk-through between customers or wiping anything down. After the sauna they drew us a bubble bath in their jacuzzi outdoor area. The jacuzzi had dirt pilling around the sides where the jets were and there was construction going on around the outdoor spa area and tools left out. This also shows me they do not walk the property before opening. The spa area has two pools that had leaves and debris in them and were foggy. It is horribly maintained and the sewage smell was there as well. The only good thing was the massage, I think the ladies doing it did a great job and it was relaxing. I tipped them accordingly. The service- I called on night one and asked for a blanket because my room was freezing. They straight up told me no and to check tomorrow. They call your room early in the morning to sell you stuff and ask personal questions like the name, ages, and number of people in your room. The also asked if me and my partner live together. I told them we were good and already booked excursions and the guy on the other line was incredibly rude to me and kept pushing for our information and what I had already signed up for or done at the hotel. He hung up on me when I told him I didn't want anything at all. When I told them about how bad everything was specifically the food and that I would be checking out, the front desk manager said "Well you probably have only tried the buffets"...so the buffets for sure suck and they know that. At this point I had already tried 2 other restaurants and knew it would not be getting any better. I decided to book at the hilton and ultimately paid for 2 vacations. I was told because I left a google review I would not be getting any money back. I do not regret leaving or paying to stay at a hilton because my vacation would have been ruined had I not made that decision. Buy it nice or buy it twice. This place should be put out of business it is a health hazard and absolutely disgusting. The good- The front desk staff was apologetic when I checked out, specifically the women's staff. Also, my massage felt good.
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Jan 22, 2025
Terrible stay
This hotel is awful! We had to change rooms twice because mold in shower and room was humid. We asked several times for extra pillows and blankets, never got them. Food is awful and unappealing. Pools are in shade most of day and no chairs around pool or Sens pool. Most times 1 of 2 elevators are down. Front desk and check out staff are very rude and unhelpful. I highly recommended you look elsewhere for relaxing stay!
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Jan 22, 2025Hassle to check in and check out
We came as a family traveling with a 3 and 6 year old. The check in and check out process was lengthy and you had to jump through hoops the accomplish anything. They are unwilling to assist if you are not booking tours they have contracts with. I will note, the wait staff was at the buffet was excellent and kind.
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Jan 02, 20255* FOR HERVIN THE BEST BEACH WAITER
We stayed here for two weeks over Xmas and NYE upon arrival we were sold an upgrade although we did initially already pay for a master junior suite they then offered us top floor with two separate rooms and a hot tub. We thought perfect who wants to be cramped as a family if 4 in one room for two weeks- this did come at an extra cost of £432! We were instantly disappointed with the shower facilities in our room- 4 days with no running hot water having to keep constantly call down- maintenance are absolutely shocking! Told us to stay in our rooms with the taps running and he would return in 10 minutes! 2.5 hours later I then had to go down to reception to find the maintenance geezer wondering through reception area. We booked for oasis palm but were then put into the sens part of the hotel. But with palm wristbands- which means you don’t have access to other restaurants you have to pay to eat. After shower fiasco 8 days into our two weeks we were then upgraded to sens wristbands- we used one of the restaurants and because we were all inclusive and didn’t order a lobster we were treated horrendously- our waiter didn’t offer drinks or condiments instead decided to hand around on the beach on his mobile! Just be mindful if you do come on NYE You will offered a table Hervin sorted us right out with the best seats in the house- only down side that they don’t make clear enough of the prices we were told $85 only to get to check out to be charged $422 for a small bottle of Smirnoff Small bottle of JD and the cheapest bottle of Champagne! BIG SHOUT OUT TO THE ONES WHO NADE OUR HOLIDAY! Ivan- Customer Service thank you for your continued support and always trying your best to make out stay as good as possible! If you visit this hotel look out for Hervin! HERVIN YOU ARE ABSOLUTELY INCREDIBLE THANK YOU FOR BEING AMAZING MAKING US LAUGH & FOREVER GOING ABOVE AND BEYOND FOR US! WITHOUT HERVIN OUR BEACH AND POOL DAYS WOULD NOT OF BEEN THE SAME! 💙
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Dec 23, 2024
AVOID. Resort is very deceiving.
I usually never write reviews but if I can save at least 1 family from going here I will be happy. I’ll try and keep it short so you don’t have to read a 10 page thesis. Rooms- small, stinky, outdated. no balcony unless you pay extra Food- chose to go to Mexico over Cuba because of the sub par food in Cuba, food here was exactly like Cuba food maybe worse. Not much variety, all the meat very tough and chewy everything at the buffet cold. Some of the la cartes were decent, some were not. Coffee shop was good. Lots of options and all tasted good. Staff very rude, any time I asked for something it was an inconvenience to them. Most of them dont speak or understand English which I guess is understandable since you’re visiting their country and majority of guests at the hotel seem to be locals. Just makes it hard to communicate. Beach- way smaller than the pictures show so always jam packed. Tons of sea weed all the time. Right at the shore it’s full of rocks. Marina right next to resort so big noisy stinky speed boats passed in front of us every 3 minutes. Pools- pools were actually pretty good. Always clean, they’re all big and nice. As a family of 5 we saved and waited and planned just to be extremely disappointed. Every picture online is much much nicer than real life.