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Hotel overview
Location
Cancun International Airport (CUN) : 17 milesProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
2601 reviews
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Apr 01, 2025Del ogt la 2da visita a este hotel.
El concierge personal no tiene nada de personal ni de concierge. Si no le aceptas el desayuno para venderte la membresía olvídate de volver a verlo. Por más que los empleados te pregunten si tu estancia está bien o si tienes alguna solicitud, estás mismas no trascienden. Tuvimos mala experiencia con el ruido externo en la habitación, se levantó queja desde el día 1 hasta el día 4 de la estancia y no se hizo absolutamente nada, además de otras quejas. Vine hace 2 años y la experiencia es completamente distinta. Las instalaciones perfectas pero el personal de concierge paso de 5⭐️ a 1⭐️.
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Mar 31, 2025Vacaciones de cumple de aleya
El trato de lo mejor todos muy amables Las habitaciones muy cómodas la alberca d la habitación muy cómoda El desayuno de personajes muy rico Denis y Ricardo de team Nick. Muy agradables La comida muy limpia y rica... Las bebidas muy deliciosas La comida bistro el mesero luna muy atento a todo
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Mar 31, 2025Got sick
It is the third time visiting Nickelodeon, this last time we had a bad experience, starting with the small details they “forgot” like asking what type of pillows you like and other amenities. But the worst of all it was the food, 6 of people of our group got sick, so bad, one had to call for a doctor. It is really disappointing, Nickelodeon was a great hotel to stay plus the park, now the service and the food is bad
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Mar 28, 2025
Incredible Spring Break Vacation
We just returned from an absolutely amazing vacation! I was initially hesitant about booking, and I read countless reviews—including all the helpful tips from this group. Common complaints about this resort: the ocean area isn’t swimmable (we still enjoyed the beach area and dipping our feet in the ocean), the pools (except in Aqua Nick) aren’t heated, and you’ll need to take a shuttle van to and from your room. And yes the gift shop, WTF. Buy some stuffies on Amazon before your trip. If you’re okay with these things, you’ll have an incredible time—because no resort is perfect, but this one gets a lot right. Room We have three older kids (15, 11, and 9) and opted for the first-floor swim out 2-queen room—a choice I highly recommend for families like ours. Our oldest and very tall kid had no complaints about the pull-out couch, and the convenience of pool access was a huge plus. While the water in the main pool wasn’t heated, it was refreshing when the sun was hot. We brought a big pool floatie and football which were great to have. Housekeeping was excellent—our room was cleaned at the same time daily, always well-stocked with fresh towels and water, and we left a tip every day. Food & Drinks Our only real wish? One more dinner option. We weren’t fans of the Mexican buffet, so we stuck to Good Burger and Piazza—both were fantastic. The tenderloin at Piazza was a hit with my husband, and the pizza was amazing. There’s plenty of kid-friendly food everywhere, and room service was a huge novelty for our kids—fast, delicious, and available anytime. Fair warning: if your kids have a sweet tooth, brace yourself for a sugar overload—desserts at breakfast, ice cream, sprinkles, cake, cookies and every kid’s drink topped with gummy candy. Needless to say, we had some very happy kids. Meanwhile, my husband and I had our own treats—lattes from the 6th floor every morning (happy wife) and mezcal margaritas that kept flowing (happy husband). Service & Staff We never heard from the concierge, which was fine by us—no aggressive sales pitches, just a couple of polite upsell offers that we easily declined. Anytime we needed something, a quick call to the front desk took care of it. We were also frequently checked on by staff, who genuinely wanted to make sure we were happy. Everyone we encountered was friendly, attentive, and helpful. The Resort & Atmosphere This place is stunning—the design, decor, and attention to detail are incredible. If you appreciate aesthetics, you’ll love it. While shuttles are required for rooms, you can walk across the street to Aqua Nick from the lobby. The shuttles themselves are Mercedes vans that are always around. They put down clean dry towels for any waterpark guests so we never had a gross wet seat. We opted to walk a lot, and the sidewalks felt very safe, with hotel staff constantly walking and biking around. The wildlife was a highlight—we saw crocodiles, spider monkeys, and big iguanas. The resort is pristine, with workers constantly maintaining it to keep everything looking brand new. Aqua Nick This was the main reason we booked, and it absolutely did not disappoint. The level of safety and attentiveness here is unmatched—the lifeguard team is on another level, watching every square inch with precision. I even saw one dive into the wave pool to assist a child. I’ve never felt this safe at a water park, and it gave us peace of mind to let our kids explore and enjoy themselves freely. Final Thoughts If you go into this trip knowing what to expect, you’re in for an unforgettable vacation. It’s a beautiful, well-maintained resort with fantastic service, great food, and an unbeatable water park experience. Our family had an amazing time.
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Mar 27, 2025
Visiting the hotel nick
Yes. I thought the concept very good the food very good the facilities very clean by the guards gone very well the animation team Nick Ricardo and Denisse very friendly and attentive at all times hally very attentive is the waitress of the park