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Hotel overview
Location
Cancun International Airport (CUN) : 17 milesProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
2595 reviews-
Mar 19, 2025Tailored for the kiddos
Today is our last day here. Here's the 411: Food: Spatula is a breakfast buffet restaurant. We arrived every day around 7ish and were seated promptly. The variety was huge and tasty. Pizza place was delicious. The Tavola restaurant (reservation required) was meh. We were not impressed. Pizza and burgers at Aqua Nick were decent. There's nothing crazy to write about. Room service was pretty gross but arrived under 30 minutes. The Yacht dinner buffet was good and 2nd best to the pizza place. Room: We had the 2 queen suite with a pool. The pool was cold so the kids didn't swim in it. The room was clean and had plenty of bottled water. Excursion: It was a sporadic decision to book the catamaran and snorkeling excursion through the hotel. It was horrible. They arrived late, and then they took us to a beach and had us wait for an hour and a half. Then we went on the catamaran, which was cool. However, we paid for lunch but when we came back, the restaurant was closed so we didn't eat. I'm in the process of getting my money back for this since we paid extra for lunch. Staff: They are soooooo nice and attentive. We tipped a driver, not naming names, and he shuttled us for most of the trip. We skipped the long shuttle line, which was a plus. Omg so the wind blew my son's sandal over from the private pool and onto the next building's roof, which was not affiliated with the Nickelodeon resort. A few hours later, we received a call from the concierge and was informed they would be delivering the sandal to our room. AMAZING!! Beach: Well kept and clean even though the seaweed issues were not their fault nor in their control. The kids had a blast and will definitely come back.
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Mar 19, 2025Mediocre Family Trip
Rooms 4/5 Food Quality 3/5 Property 3/5 Staff 5/5 This is an interesting resort in terms of layout with three buildings that are for the most part only accessible via shuttle. I’m sure there is a reason for this but it would be nice if they were closer. The shuttles were timely and plentiful. The one lunch restaurant at the building housing rooms closed from 12-1 and forced you to order room service or take the shuttle to one of the other buildings. Room service takes about 40 min in the morning. It was just ok - food was a tad cold. The water in the pool area on first floor is extremely cold. Our kids had purple lips for hours and resorted to watching TV vs. swimming in it. The swim up bar got little action and I assume this is why. All restaurant menus are available via QR code. At times this causes frustration as there are multiple WiFi networks and it’s hard knowing which to connect to. A hard menu option would be appreciated as the kids don’t have devices to look at the menu yet are old enough to look at it themselves. The property is very clean and while there is a beach area it’s not great swimming. The water park is like nothing I’ve seen before. It was a highlight! I did find it confusing which food was included vs cost extra there as there are prices listed. I will ask when I’m there today.
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Mar 13, 2025
Nickelodeon resort Riveria Maya Mexico Review
Review for Nickelodeon Hotels & Resorts Cancun We’re currently on day four of our seven-day stay, and overall, it has been an incredible experience! The food has been absolutely gourmet, exceeding expectations for an all-inclusive resort. The highlight for our family has been Aqua Nick, hands down one of the best water parks we’ve visited. It’s perfect for all ages—our 2-year-old, 5-year-old, and even the adults in our group have had an amazing time. The attractions, safety measures, and variety of activities cater to every age group, making it a standout feature of the resort. The staff here are exceptionally friendly, always going above and beyond to make guests feel welcome. Another huge plus is that the resort has not felt overcrowded at all, allowing us to fully enjoy all the amenities without long waits. The Nickelodeon-themed decor throughout the property is fantastic, adding to the immersive experience. However, the only major downside has been housekeeping. In the four days we’ve been here, our room has only been cleaned once. Towels haven’t been replenished, and garbage—especially with a toddler still in diapers—has not been emptied, which has been frustrating. It may have been a miscommunication, but regardless, it’s been the one disappointing aspect of an otherwise fantastic stay. If the housekeeping service were improved, this would easily be a 5-star experience. Hopefully, it’s just a one-off issue, because everything else about this resort has been exceptional. We’re looking forward to the rest of our stay and would still highly recommend it for families!
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Mar 07, 2025Overpriced and Overhyped: A Frustrating Resort Experience
I've traveled to numerous resorts in Cancun, Playa del Carmen, Riviera Maya, and other parts of Mexico. This was by far the worst experience I’ve had at any resort, especially considering how much we paid. This is one of the most expensive resorts in Mexico, mainly because it has its own water park and Nickelodeon characters. I understand it's designed for kids, and there are definitely some positives. However, I traveled in mid-February, which is considered a low season since most kids are still in school. I specifically chose these dates to avoid large crowds—but I was wrong. Major Issues: Inconvenient Transportation – You need to take a shuttle everywhere because the hotel, water park, and main lobby are not connected. They are a few minutes’ drive apart, and the shuttles take forever due to the high demand. The vans only fit about 15 people, so expect long wait times. If you need to go anywhere—whether to the buffet, water park, or restaurants—leave early, or you'll be stuck waiting. Also, since they transport wet guests from the water park, the shuttle seats are always soaked. Limited Dining Options & Long Waits – There is only one buffet for the entire resort at breakfast, and you have to take a shuttle to get there. From the moment we left our room to when we actually sat at a table, it took 1 to 2 hours. Imagine how stressful that is with kids! We also couldn’t get a table at the premium steakhouse because reservations needed to be made weeks in advance—which we weren’t informed of. So, our only dining options were the buffet or a burger place. Overcrowding – The water park is open to the public, meaning anyone who pays an entrance fee can come in. So, despite paying for a stay at this "exclusive" resort, we had to compete for chairs and tables with people from other hotels and even locals. Finding a place to sit and relax was nearly impossible unless you arrived first thing in the morning. No Hot Water – The worst part? No hot water for 3 out of the 4 nights we stayed. My wife, my kids, and I had to take freezing showers, which was completely unacceptable for a resort of this price. I could go on, but this sums up the experience. If you’re considering staying here, be aware of these issues before booking.
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Feb 17, 2025
Good overall experience but absolutely FREEZING water in hotel room pool and swim up pools.
Very nice resort. Clean. Service was generally good. Water park is fantastic in every respect. HOWEVER, as nice as having a pool off of our balcony was, the water was freezing! It was like taking a cold plunge when we forced ourselves in there. The kids were too cold to go in. Similarly, the pool at the hotel itself was also like taking a cold plunge. Not being able to use the room pool or swim up bar pools was enough for us to never stay here again. Shocking that they dont heat the water given this is marketed as a "5 start hotel". The cost of simple souvenirs in the gift shops was also shocking. For example, a simple tshirt was close to $100 Canadian or more and a tiny stuffed animal the size of your hand was also $100 or more.