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13753 reviews
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Apr 07, 2025Great hotel, excellent staff service
Great hotel, in the center of times square, very helpful staff but what impressed me most was the kind staff at concierge services, Cliff, Erika and all staff there with kidness and extremely polite, especially cliff had a great sense of humor and his personality really made my days there unforgettable, definitely he will be reason to come again and I believe management should examine the potential he has,he would be great for clients. Many thanks to all the team, the lady from Greece that you helped with my hairdryer, hope to see you again soon 🙂 best regards room 3554
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Apr 06, 2025Great location for a stay near the Theatre District
Very pleased with our stay at the Marriott Marquis in Times Square. Our room was comfortable and the location was terrific. The staff was very helpful and the various amenities in the hotel were convenient (Starbucks, the restaurant, gift shop). Our room was surprisingly quiet at night.
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Apr 05, 2025Good hotel, inconsistent service
Overall, our stay at the Marriott Marquis was enjoyable. The room was comfortable, and the hotel itself was nice with good amenities. However, our experience was significantly spoiled during checkout by David at the Elite Desk. Despite being a loyal guest, we were met with rudeness, a lack of apology for our wait. When we requested assistance with collecting our bags from the room, David unhelpfully told us we would have to bring them down ourselves. This was disappointing, especially given Marriott’s usual standards of service. Thankfully, the concierge team were much more professional—they were helpful and promptly came upstairs to collect our luggage when we approached them directly. While the hotel itself is great, the inconsistency in service at checkout (particularly from David) left a negative impression. Hopefully, this can be addressed to ensure a better experience for future guests.
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Mar 27, 2025Piling disappointments on top of disappointments
We had a truly disappointing experience at the NY Marriott Marquis. First, the hotel was extremely noisy. All night, we heard kids running around and screaming in the hallways, and it never really stopped. Second, when we wanted to leave, we had to wait roughly a half-hour to get an elevator. Elevators occasionally came but were full, and we would not fit in. We had to pick someone up and were afraid we would be late. Eventually, we got into a random elevator that stopped and just hoped it would get us to the bottom, which it eventually did. Third, we are members of the Marriott Club (titanium Marriott members) but, for breakfast, they would allow only 2 of us in the club at once, despite our being a family of 5 and despite the club being almost deserted. We were informed that we could eat together for an extra $500 (which would give us a "gold key"), but wow, did that seem excessive for being able to have breakfast together. They had an older gentleman monitoring the door and he actually asked us, when 2 of us would go in, whether the others had come out. He fancied himself a policeman. He told us we could not eat as a family in the 8th floor lobby or restaurant and would have to bring the food to our room (on the 19th floor). So breakfast was a really bad, fragmented experience (although the food was fine). Fourth, we called in our car number to the garage to tell them we were leaving, but when we went down, they said they did not have the number, and we would have to wait 45 minutes. I told them we had called in the number, but they could not find it. Fifth, when I answered a survey they sent, after we got home, and I complained about the poor service, we got an AI-written response (it was seriously tortured writing) from an AI company, not from Marriott. The letter made all sorts of apologies but offered no compensation of any kind and clearly would have no impact, despite the promises to improve, because it was not even from Marriott. I then wrote to say that the letter was really insulting (we were not even worth a response from a human), and got no response. Finally, we paid a fortune for the two rooms (our family was too large for a single room), and they seemed to feel that it was fine to take the money and give little in return. The experience was, to say the least, disappointing and we will not be staying at the hotel again.
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Mar 13, 2025
Great hotel in a great location for Christmas week
We went to New York City for the first time in 40 years during Christmas week. We arrived on Christmas Day and left hours before New Year’s Eve. The crowds in the 10 square block area around Times Square are always chaotic and it was amazing how busy it was even by my standards. Our room was very nice, clean and surprisingly quiet. I asked for a room that could see the Time Square but not immediately overlooking Times Square. Everything was clean and comfortable. We ate breakfast in the M club as we are titanium members. The breakfast selections were huge and the food was always very good. We had Christmas dinner in the hotel because we flew on Christmas Day. The food was good, but not great because that was a huge volume of people. Over the course of the next several days, we had several meals in the restaurants downstairs. The service was always fair, but the food was always pretty good. As expected, there is a huge number of people that stay at this gigantic hotel and especially at this time of year it was probably extra crazy busy. The location of this hotel cannot be beat. We could see the Time Square ball drop area in addition to many other extractions, different windows. We worked extensively too pretty much all the major sites in New York City. If you can afford this hotel, it’s definitely worth it because of the location. It was very expensive and it did seem as though it was one of the giant Las Vegas hotels. We decided to stay here because we plan to go to NYC just once and wanted to do it up right.