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15038 reviews
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Mar 31, 2025Solid Hotel for Families
This is a solid hotel in a great location! We were able to book spring break week with our Hilton points and I am very happy with our stay. It is a convention hotel and ot was very obvious when we arrived that it was full of business people doing business things. We were one of the few families with young kids staying there, but it didn't affect the way anyone treated us us. It is 3 blocks from Central Park and 1-3 blocks from multiple subway stops. It was a great jumping off point for our sightseeing adventures. The breakfast buffet was fantastic and the staff were great, very friendly and helpful. We stay on the 41st floor and never waited for an elevator despite how busy it was. Drinks at the bar were expensive, but it is NYC so that was not a surprise. The rooms were plenty big for NYC and comfy. All in all, I highly recommend.
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Mar 30, 2025
Great vacation!
Anthony Allen, our concierge, went above and beyond to make our weekend vacation memorable! His knowledge and recommendations were superb! The food, entertainment and the people here were top notch and made the experience memorable. We would recommend this place to others! Thanks again Antony!!!
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Mar 27, 2025
Front line service experience - Terrance
A terrific service experience with the front desk, Terrance. After a long, delayed flight, checking in close to midnight (a day after the insurance executive event), Terrance provided an efficient and seamless check-in experience, recommended a few places for a late night bite (Halal guys and couple others), a room upgrade, and a pleasant exchange to prepare me for an early business meeting. It's a difficult job and especially in NYC - Terrance exemplified customer service at its finest. Thanks to management in advance for recognizing him.
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Mar 25, 2025Staying at this place makes me want to avoid ever staying in a Hilton property again!
This was perhaps among the worst hotel stays I have ever had! This experience makes me want to avoid ever staying in a Hilton property again! I was pressured into attending a Hilton Grand Vacations timeshare sales presentation which, once I was there, seemed impossible to get out of. I told them I wasn't interested in buying a timeshare; it's simply not in my budget and it's not something I am interested in pursuing at this time. And yet they just kept pushing. I understand that they are salespeople who are trying to make a living, but I did NOT appreciate obnoxious comments like "well we're offering you a great deal but I guess it's your choice if you want to throw away your money!" I did NOT appreciate being told that "your salesman has a wife and children to support... don't you care about him? or do you want him to suffer?" I feel truly violated that I was forced to sit there and listen to this, and I was told that "oh no, you can't leave yet... you're committed to a 90-minute presentation!" Apart from the ridiculousness of the sales presentation, I was also placed into an out-of-service room which was partially under construction. The cabinets and closet were partially disassembled, and there were unpainted patches on the walls. I was so tired when I got to my room on the first night, but I called the front desk and explained the situation. They agreed to move me to a new room, as they should have, but it was nearly midnight so I said that I would fall asleep now and move in the morning. I was politely told that yes, that would be fine, and the receptionist thanked me for my flexibility and understanding. Yet half an hour later... well after midnight... there was a vigorous knock at the door from a different staff member who had come to move me to my new room. I explained how I was tired, I was asleep, and that I would move in the morning as agreed. The staff member seemed totally uninformed of what was going on. I was only at this place for two nights, and yet it was miserable. I don't ever want to stay at another Hilton, and NO -- I do NOT want to buy a timeshare with Hilton Grand Vacations. It's a very firm NO from me.
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Mar 24, 2025
😎 Recover my iPad and I didn't miss the train
EXCELLENT!!! I went to the IHS (international healthcare symposium) and from day one it was brutal🤩🤩🤩. Reaching the site and receiving clear directions not to get lost between elevator tracks from the hotel staff was definitely crucial. Rooms are as they look on the internet, spotless and comfortable, heating, beds, pillows, room service 5 stars 🤩 As if that were not enough the security staff is amazing!!! In the eagerness to get out to take the train leave an iPad in the room 😅 and if it wasn’t for Peña and Junaid (the security staff) had not reached to take the train, they recovered the iPad as soon as I told them, effectiveness at 1000% 🔥🔥🔥 They should be employees of the year 🥳🥳 Thank you!!!